Education Advisor
Resume:
Tamara A. Chavez
***** ******* *****, **** ****
Parker, Colorado 80134
Objective
Education Professional
Skills Summary
Several years working in the Education Industry has given me the opportunity to develop valuable student service, advising, and coaching skills. In addition, my experience in education personally and professionally has cultivated a sincere passion to guide others to discover and fulfill their learning endeavors. Relationship building and service is at the cornerstone of my methodology, which is relevant in several organizations and industries.
Professional Experience
May 2020 - Naropa University – Boulder, CO
Present Graduate Academic Advisor
Academic guidance and coaching of graduate level Psychology students.
Responsible for setting academic goals based on degree plan and professional licensure guidelines.
Daily phone, and Zoom meeting interactions, both scheduled and on an adhoc bases.
Work closely with college Graduate Admissions in addition to Counseling Psychology leadership and faculty.
Primary use of the CMS Ellucian, the LMS Canvas, and Microsoft Office 365.
March 2020 - Intelligent Office – Louisville, CO
March 2021 Customer Service Representative – Part-time/Remote
Inbound calls evenings and weekends from a wide variety of customers including those residing in the US and Canada.
Call metrics including answer rate, overall talk time, and call quantity.
September 2019 - Zovio – Denver, CO
March 2020 Academic Advisor
Provide educational guidance and support for undergraduate and graduate level students.
Address immediate student questions and concerns via phone and email.
Responsible for daily and weekly metric deliverables related to activity generation and closures.
Primary contact for core program team overflow via assigned tasks and activities generated through daily reports sent my management.
Daily workflow based in CampusVue, MS Office Suite, and proprietary Sharepoint interface.
September 2019 - Amazon – Denver, CO
September 2020 Sortation Associate – Seasonal/Part-time
Outbound package sortation at the Denver (DDE6) location.
Responsible for prompt induction, diversion, pulling, and package stowing.
Assist in ensuring concise and timely workflow throughout the warehouse via assigned locations.
Additional tasks as assigned.
April 2018 - Orangetheory Fitness – Denver, CO
September 2019 Membership Consultant-Shift Lead
Daily, weekly, and monthly sales deliverables including individual and team metrics.
Printing reports including weekly declines and unpaids and calling daily.
Studio inventory management.
Processing upgrades, downgrades, cancels, and freezes.
Additional task as assignment by management team.
Daily interface with Salesforce CRM, and additional proprietary systems.
October 2017 - Super Target – Westminster, CO
January 2018 Sales Floor Team Member-Temporary/Seasonal
Provide prompt stocking and merchandising of the sales floor for multiple department locations.
Work cooperatively with sales floor associates and the back room stocking team.
Assist guests with priority customer service.
Serve as a backup cashier as needed.
June 2016 - Esurance – Lonetree, CO
March 2017 Liability Claims Adjuster
Determine liability for high volume incoming non-injury auto claims.
Evaluate coverage, interpret policy language, and determine exposures for each loss.
Complete material damage assignments and handle initial rental assignments.
Identify referrals as needed for subrogation, SIU, and bodily injury departments.
Responsible for meeting weekly unit metrics including inbound to outbound calls, claim feature inventory, and customer service survey scores.
September 2015 - DeVry University – Westminster, CO
June 2016 Operations Support Coordinator I
Support the Center Dean, Campus Director, and Registrar.
Greet and direct prospective and/or current students or visitors.
Answer incoming calls, provide information to each caller, refer calls as necessary to the appropriate department.
Coordinate and arrange department meetings, prepare agendas, and reserve meeting space.
Manage faculty schedule updates for two Colorado campuses.
Faculty payroll management using Pro Score.
March 2014 - Allied Nationwide Insurance – Denver, CO
August 2015 Claims Specialist I
Perform liability and coverage investigations of non-injury casualty lines claims in an eleven state territory.
Authorize and/or approves all claims payments with the delegated authority or within the maximum limits as outlined in company policies and procedures.
Conduct settlement negotiations with claimants and policy holders.
Initiate and conduct follow-ups via proficient use of the claims handling system and related systems as necessary.
Additional duties as assigned by the Claims Manager.
December 2011 - University of the Rockies – Denver, CO
October 2013 Instructional Specialist
Course evaluations and feedback for online graduate faculty.
Monitoring and coaching to support augmented faculty.
Response to instructor issues in a timely manner.
December 2006 - Westwood College Online – Westminster, CO
March 2016 Online Adjunct Faculty-General Education
Credentialed to teach in the areas of Professional Development
and Psychology.
Experience with a variety of Learning Management Systems including
Blackboard and E College.
Online course instruction in addition to timely email and phone
communications with students.
January 2007 - Westwood College Online – Westminster, CO
December 2011 Assistant Dean-General Education
Manage, coach, and mentor General Education faculty.
Responsible for term scheduling of courses for nearly 200 faculty.
Manage student issues and concerns.
Assist in curriculum development.
Assist Dean with duties as assigned.
December 2006 - Westwood College Online – Westminster, CO
January 2007 MBA Advisor
Advise continuing online students daily assisting with course term
issues.
Assist in prompt resolution of student issues and concerns.
Responsible for meeting daily and weekly talk time and call numbers.
Maintain a student population of 350+ undergraduate and graduate level students.
Work cooperatively with Education and Program Director to ensure successful implementation and delivery of the MBA Program.
October 2005 - Westwood College Online – Westminster, CO
June 2006 Continuing Student Advisor
Advised continuing online students daily assisting with course term
issues.
Ensured prompt resolution of student issues and concerns.
Responsible for meeting daily and weekly talk time and call numbers.
Maintained a student population of approximately 200 students.
February 2005- Alpine Access - Golden, CO
October 2005 Customer Service Representative
Responsible for handling inbound customer service calls and requests, including payment processing.
Credit billing and processing for three major retail credit companies.
Accountable to daily, weekly, and monthly talk time and adherence standards.
June 2003- Bellco Credit Union - Westminster, CO
October 2003 Frontline Teller
Conducted financial transactions including deposits, loan payments, withdrawals and loan payment processing in a timely manner.
Maintained thorough knowledge of credit union products and services.
Evaluated sales opportunities and referred members to appropriate sales staff.
Sept. 2002 - Safeco Insurance - Golden, CO
June 2003 Customer Service Representative –Personal Lines
Responsible for handling billing and policy inquiries from agents and customers.
Daily operation of extensive desktop and business applications used in the personal lines process.
Answering calls relating to all aspects of auto, home, and recreational vehicle insurance.
Process policy changes, quotes and potential new business inquiries.
Accountable for meeting daily handle time and talk time goals.
April 1998- Global Crossing Conferencing - Westminster, CO
June 2002 Call Center Manager
Supervised a team of 18 customer care specialists.
Responsible for coaching and mentoring professional development of staff.
Facilitated monthly team meetings and weekly department management meetings.
Developed staff incentive and recognition programs.
Headed up several task force projects designed to increase call center efficiencies and processes.
Developed and delivered yearly employee performance appraisals, quarterly one on one's, and goal planning sessions.
Education
Capella University - Minneapolis, MN
March 2005 – March 2007
Online education
Graduated with a Master's degree emphasis in Industrial/Organizational
Psychology
Regis University – Denver, CO
June 2002 - December 2004
Graduated with a Bachelor's degree in Business Administration- Emphasis in Management, minor in Communications
Contact this candidate