Manager Sales
Resume:
JOSHUA PARDUN
816-***-**** ************@*****.***
With over fifteen years of leadership experience, I have a proven track record of improving project efficiency and increasing overall company revenue. I have an expertise in Project Management including molding and coaching a team to achieve operational needs, dealing firsthand with escalated customer service issues, and finding new and creative ways to increase project performance.
SKILLS
Project management, Agile PM Method, SAAS implementation, Strong communication, Strong leadership, Team management, Program organizing, Team development, Individual and team coaching, Performance evaluation, Customer service, and Sales.
SOFTWARE SKILLS
2x Salesforce certification (Certified Administrator 101, Community Cloud Certification), Basecamp, KROW (ERP), Microsoft Office 365, Box, QuickBooks, Oracle, and Photoshop.
WORK EXPERIENCE
Abelian Irvine, CA
Project Manager / Salesforce Consultant July 2019 - Current
●Manage SAAS implementations from creation of “Service of Work” documents through completion of project. Projects typically ran using the “Agile” method.
●Create “Service of Work” and “Business Review” documents.
●Manage project hours to ensure the project remains under budget.
●Act as client liaison for the company.
●Run client meetings.
●Handle software implementation for new Salesforce clients.
●Maintain quality customer satisfaction.
Gessi Spa Anaheim, CA
Sales and Marketing Manager September 2018 - February 2020
●Coordinate and manage sales data for North America. Found $500,000 of unclaimed revenue in the first month with the company.
●Collaborate and distribute marketing information for company representatives and customers.
●Coordinate construction projects for VIP clients.
●Use QuickBooks to create and process purchase orders.
●Process change orders when handling project coordination.
●Maintain QuickBooks with new product changes.
Schneider Electric Costa Mesa, CA
September 2014 - July 2018
Executive Service Scheduling Manager January 2017 - July 2018
●Lead team with largest growth margin and highest total production in 2017. (Based on five total teams)
●Created a program that brought 10k work orders (40% past due jobs) up to date by creating a six-month timeline for completion. Redistributing accounts based on my employee’s strengths and setting weekly goals.
●Collected $11 million in past due revenue. My team achieved this by the restructuring of accounts and goals based on my account plan. Supervised premier accounts including Google, Amazon, and Apple.
●Managed multi-location international team based in California, Rhode Island, and the Philippines.
●Created reporting sheets to show month to month progression of the team using Salesforce and MS Excel.
●Created program resulting in 27% production increase. This was achieved by redistributing accounts based on the strengths of employees, researching accounts, and grouping said accounts based on similar needs, and setting timelines and goals for my team.
Project Manager /Business Analyst January 2016 - March 2017
●Managed new manufacturing projects from end of sale to completion of install and setup.
●Create “Service of Work” and “Business Review” documents.
●Manage project hours to ensure the project remains under budget.
●Act as client liaison for the company.
●Run client meetings.
●Maintain communication and update clients on each step of the manufacturing process.
●Created presentations to show current plans for each project using MS PowerPoint.
●Facilitated service coordination for national accounts using Bridge Front Scheduling by Salesforce.
Service Coordinator March 2015- January 2016
●Acted as client liaison for Schneider Electric.
●Coordinated schedules for technicians.
●Handled time-sensitive priority requests.
CCC Inside Sales Consultant September 2014 - March 2015
●Responsible for hitting monthly sales goals.
●Resolve customer concerns with minimal inconvenience to clients themselves.
●Proficient use of Microsoft Office suite.
Sprint Los Angeles, CA
Manager of Technical Services and Personnel May 2011 - June 2014
●Ran one of the top 5% revenue grossing stores in the nation.
●Ranked #1 in revenue grossing location in the Los Angeles greater metropolitan area.
●Maintained store budget by keeping detailed inventory of parts. managing personnel salary and managing customer transactions.
EDUCATION
University of Central Missouri Warrensburg, MO
●B.A. Music with a Technology Emphasis, Minor in Business, Dec 2011
●Member of Phi Sigma Kappa. (President)
●Member of Student Activity Board.
AWARDS
●Eagle Scout 2002
●Highest team production 2017 (Schneider Electric)
●Biggest team improvement 2017 (Schneider Electric)
●Top sales Jan ‘15, Feb ‘15, March ‘15, May ‘15, Jun of ‘15 (Schneider Electric)
●Top grossing repair center in Los Angeles metropolitan in 2013 (Sprint)
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