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PHYLLECIA JOHNSON

***** ******* ******* ****** ********** SC 29615 · 864-***-****

*******************@*****.***

Diversely skilled Office Manager who specializes in organizing and coordinating office administration and procedures in order ensure effectiveness, efficiency, and safety. Experienced with facility maintenance and management, customer service, and staff support within both fieldwork and office settings.

EXPERIENCE

MAY 2009 – PRESENT; SPARTANBURG, SC

OFFICE MANAGER, JOHNSON SANITATION

SCHEDULE AND MANAGE CREW WORKERS TO ENSURE PLANT OPERATIONS MEET MANDATORY SANITATION REQUIREMENTS FOR MACHINERY, EQUIPMENT, AND FACILITY.

TRAIN SANITATION AND OFFICE EMPLOYEES TO ACHIEVE AND MAINTAIN SANITATION OBJECTIVES.

RAMP AGENT/ CSR, UNITED GROUND EXPRESS

FEBURARY 2017- OCTOBER 2017

marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.

APRIL 2016 – AUGUST 2017; UPSTATE SC

CASE MANAGER, department of disabilities and special needs

Assessed the needs, wants and goals for individuals needing active case management

Developed plans of support through use of formal and informal assessments

Managed a specialized caseload of individuals diagnosed with pervasive development disorders

MARCH 2015 – APRIL 2016; ROCK HILL, SC

ABA LINE THERAPIST, chrysalis autism center

Implemented behavioral intervention programs to children

Used reinforcement techniques to teach appropriate communication and social skills

Collaborated with a team of therapists and consultants to obtain learning goals and objectives

EDUCATION

FEBURARY 2020

BACHELOR OF ARTS, South carolina state university

Bachelor of Arts in Communications with a concentration on Broadcast

SUMMER 2013

CAMBODIA/VIETNAM STUDY ABROAD

Completed coursework in Cambodian culture and society

Examined the effects of violence and genocide on the Cambodian population

SKILLS

Case Planning and Management

Customer Service Relations

Office Planning

Customer Needs Assessment and Response

Community Outreach

Workshop Facilitation

INTERNSHIP

AID UPSTATE – SUMMER 2019

oAssessed and developed actions plans for those living with HIV/AIDS.

oIdentified barriers to treatment adherence and worked alongside clients to secure appropriate resources.

Provides treatment adherence counseling to ensure readiness for complex HIV treatments

Actively participates in multidisciplinary teams to improve health outcomes for people living with HIV/AIDS

Develops and implements action plans that address all service needs

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