Administrative Assistant Customer Service Agent

* * * * *

Elizabeth Nyarko

B***/** Batafo Street +233 (0-209****** **********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service Agent with over 2 years of customer service experience within dynamic, fast-paced e-commerce and educational environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. SKILLS & ABILITIES

· Quick Learner

· Good Time Management

· Practiced problem solver

· IT literate, including Microsoft Office Suit.

· Outstanding customer care

· Exceptional communicator

· Adaptive team player

· Strong customer service orientation

· Results oriented

· Written and verbal communication skills

· Administrative support

EXPERIENCE

Team Lead Jan 2021 - Present

Digital Channel, JUMIA GHANA

· Responsible for keeping track of and structuring weekly schedules and

· various tasks of team members.

· Responsible for determining the goals that members will work toward.

· Responsible for distributing information to team members.

· Training and onboarding of new team members.

Customer Service Agent Aug 2019 - Present

JUMIA GHANA

· Performing in - depth research to answer more complex questions from

· customers.

· Liaising with vendors and operations manager to ensure customer needs

· are met.

· Continuously exceeding targets through consistent hard work and self-motivation.

· Ensuring customers’ orders are dealt with in a secure and timely manner.

· Acting as the first point of contact for customer issues and queries,

· resolving effectively and efficiently.

· Providing primary customer support to internal and external customers in

· a fast-paced environment.

· Boosting sales revenue by skillfully promoting diverse product options.

· Responding promptly to general inquiries from members, staff and clients

· via emails, chats, and calls.

2 P a g e

End User Support Jun 2017 - Aug 2018

University of Ghana, Accra

· Supported the Head of IT Infrastructure in improving operations and resolving issues to deliver top-notch customer service.

· Delivered an exceptional level of service to each customer (students and staff) by listening to concerns and answering questions.

· Provided IT Assistance in resolving network related issues.

· Educated the university community on how to resolve basic internet use problems that they encountered.

· Reduced traffic at the front desk by effectively making use of the telephonies. Customer Experience Representative Jun 2015 - Aug 2015 Ghana Post Company Limited, Accra

· Interacted with customers by providing helpful information, answering questions, and responding to complaints.

· Helped customers track their items and kept records of letters and reports from customers.

EDUCATION

BA May 2017

University of Ghana, Accra-Ghana

Linguistics with Spanish, Second Class (Upper Division) WASSCE May 2012

Armed Forces Senior High Technical School, Accra – Ghana General Arts – Elective Mathematics, Economics, Geography REFERENCES

· Miss Beverlyn Darkwa

Customer Service Manager at Jumia Group - Jumia Ghana Contact: 054*******

Email: ********.********@*****.***

· Mr. Komla Ofori

Ghana Ports and Harbor Authority

Contact: 024*******

Email: **********@*****.***

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