STEPHANIE ELDRIDGE

**** ******** ** *** *** Knoxville, TN 37918 · 865-***-****

adkr5f@r.postjobfree.com

Customer service oriented professional with 5+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedure and guidelines to assure consistent quality.

Strong verbal, written and interpersonal communication skills

Well organized, manages time and priorities in multi-task environments.

Pays close attention to detail to ensure accuracy and maintain compliant documentation.

Data Entry experience using 10- key number pad.

MS Excel, MS Word, MS PowerPoint/ Typing speed of 55WPM

EXPERIENCE

06/2019 - PRESENT

HOME HEALTH AIDE, Amada Senior Care- Knoxville, TN

Checked vital signs, assisted with activities of daily living- personal hygiene, mobility, exercises, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Completed daily logs documenting patient condition, changes in behavior and activities.

03/2018 – 06/2019

LEAD SALES REPRESENTATIVE, Dollar General inc.- Bean Station and Knoxville, TN

Handled cash, documented returns, inventory and used point of sales system.

Made bank deposits and ensured an exceptional customer experience.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges as well as security practices and procedures.

Mediated and escalated customer service concerns to higher levels as needed.

02/2017- 03/2018

Independent Contractor, Arise Portal- Remote Locations

Received in-bound calls from customers for cable television.

Maintained a safe environment from home to secure my customers privacy.

11/2016 – 02/2017

Home Health Aide, Preferred Medical Staffing- Joplin, MO

Checked vital signs, assisted with activities of daily living- personal hygiene, mobility, exercises, and feeding.

Handled light housekeeping duties, prepared meals, and ran errands.

Completed daily logs documenting patient condition, changes in behavior and activities.

02/2015- Present

Independent Contractor, House Cleaning Services

09/2013- 01/2015

Specimen Processor, All Medical Staffing- Dallas, TX

Collected and processed samples for patent drug screenings.

Performed medical billing and coding duties.

Documented and filed laboratory results for the physician.

Adhered to all HIPPA rules and regulations.

Completed data entry duties.

EDUCATION

OCTOBER 2019

ASSOCIATES DEGREE IN APPLIED SCIENCE MEDICAL BILLING AND CODING, Ultimate Medical Academy

KEY QUALIFICATIONS

ELECTRONIC HEALTH RECORDS (EHR)

PAYMENT POSTING

SCHEDULING

HIPAA COMPLIANCE

INSURANCE VERIFICATION

INSURANCE CLAIM PROCESSING

EOBS

CO-PAYMENTS

DEDUCTIBLES

MANAGED CARE (HMO, PPO, & POS)

GOVERNMENT PAYERS

THIRD PARTY PAYERS

WORKER’S COMPENSATION

MEDICAL BILLING

MEDICAL CODING

ICD-9

ICD-10 HCPCS

CPT

MEDICAL TERMINOLOGY

MEDICARE

MEDICAID AND TRICARE

CMS 1500

CMS 1450 (UB-04)

FEE SCHEDULES

MEDICAL OFFICE PROCEDURES

GREENWAY EHR

ACTIVITIES

Provide assistance within shelters during the holiday time.

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