Human Resource Manager
Resume:
CHRISTOPHER MASSARO
**** ***** *****. ****, ** **041
**************@*****.***
SUMMARY
Human Resources leader offering 15+ years of experience in the development and implementation of strategic plans that creates initiatives consistent with the companies long and short term goals stationary and remotely. A Strategic HR Business Partner in pursuit of effective process leadership, efficiencies, and driving strategies, while preserving the business model and building positive organizational Culture through collaboration with other leaders to advocate for all employees’s experiences.
EXPERIENCE
Fastrac Markets LLC. 07/2014-02/2020
Vice President of Human Resources 07/2016-02/2020
-Engineered the creation of the infrastructure, operating systems, and strategic alignment of the Human Resource Department, including the development of 4 HR professionals as direct reports.
- Analyzed and develop new policies and procedures, strategies for recruiting, staffing needs, onboarding procedures, and training programs and systems to make the employee experience more positive.
-Implemented and negotiated terms for a new ATS system to improving recruiting, developed a detailed 3-week training program, and changed training to a cloud based system that helped increase development at every level and create structure for succession planning.
-Served as a true Business Partner and Project Manager collaborating with leaders to strategically create HR initiatives to achieve the companies goals. A true advocate for all 850 FTE in all retail outlets, distribution center, and the transportation company.
-Impacted positive influence on culture, reducing turnover by 40%, improving retention by 20%, and improving employee experiences through adaptive change and heighten communication. Director of Human Resources/Operations 07/2014-07/2016
-Responsible for developing operational standards, financial targets, P & L margins, and sales goals and budgets.
-Implemented two major initiatives including “SPEED” which reduced the average time a customer waited from 45 seconds to 20 seconds throughout all 54 stores. Substantial increases in all KPI’s.
-Expert in all HR facets of the employee life cycle including development, implementation, directing, and administration.
-Responsible for guiding managers and employees regarding policies, programs, and all employment practices. 2
Home Café Inc. DBA Arby’s. 02/1991-07/2014
Vice President of Human Resources. 03/2002-04/2014
-Directed the full life cycle of employees including recruiting, onboarding, training, performance management, employee development, succession planning, compensation, change management and benefit management.
-Lead strategical planning, developed initiatives, and forged excellent relationships as a Business Partner with others on the leadership team.
-Developed 3 HR professionals direct reports to manage payroll, training, and recruiting.
-Responsible for retention and creating a positive culture for 750 FTE. Vice President of Operations. 07/1996-04/2002
-Created business initiatives through strategic planning and development for continued growth and expansion in multiple states.
-Directed a territory comprised of NY, MD, and Va with revenues exceeding $66M annually.
-Lead acquisition of a 9 store company (in bankruptcy) from the trustee at pennies on the dollar. Negotiated and executed multiple Franchisee agreements with Corporate.
-Served as an OPS Counsel Member that set the procedures and policies for operations for the Brand. Director of Operations. 04/1993-07/1996
District Operations Manager. 02/1991-04/1993
EDUCATION
SUNY at Brockport, Brockport NY. Bachelor Degree in Business 3.6 GPA AWARDS AND ACKNOWLEDGEMENTS
President (Rochester NY, Syracuse NY, and Washington DC) ARCOP advertising Co Op.
Member of Arby’s National Ops council to develop Procedures and standards for 6700 restaurants nation wide. 2000-2004
Certified Sanitarian/Certified Instructor for Serve Safe Certifications (NY, PA, MD, and VA)
Proud sponsor and volunteer at CNY SPCA
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