Office Manager
Resume:
Amy Krobert
Laurel Run, PA 18706
*************@*******.***
OBJECTIVE
I would like to work for a company that continues to grow and has room for advancement. I always try to do my job to the best of my ability. I am a team player and am always willing to learn something new. I am willing to do extra work and work extra hours in order to get work completed.
WORK EXPERIENCE
Senior Analyst
November 2017 - present
C3i Solutions dba HCL Inc Pittston
November 2017 to present • Pittston, Pennsylvania
Oversee analysts with the daily duties. These include creating tickets to activate and terminate services; Create accounts for users; Terminate accounts; Order creation for new hires and also orders for terminations; Sending emails to gather any missing information or if further instructions about equipment; Assigning assets; sending emails; I also run daily reports, go on conference calls, approve orders and tickets; do excel spreadsheets and handle any other issues that need to be resolved.
Service Desk Analyst
October 2013 - present
C3i Healthcare Connections Pittston, Pennsylvania
Computer/IT Services
include troubleshooting problems, assisting with equipment setup (iPads, iPhones, laptops, printers) researching accounts, calling reps to follow up on issues, emailing information to sales reps. Utilize Remedy, Webex, Salesforce, Webmail, Horizon, Consona, Bomgar, Assist other analysts with questions and problems
Mobility Specialist/Order Process Analyst
July 2016 - November 2017
C3i Solutions Pittston, Pennsylvania
Assist users with international service. Activate and terminate services. Create accounts for users. Create orders for new hires and also orders for terminations. Email users with information and assist users with questions about equipment.
Responsible for relaying information to managers about equipment
Account Representative II
January 2011 - May 2013
Telerx Hanover Township, Pennsylvania
Other/Not Classified
Handling problem calls, ordering for customers, data entry, checking on subscriptions, locating
products, giving information on products.
Customer Service Representative
August 2010 - January 2011
PPL Electric Utilities Hazleton, Pennsylvania
Making outbound calls to customers, sending mailings, printing labels, ordering supplies.
Keeping spreadsheets.
Imaging Operator
July 2009 - July 2010
Kraft Foods Inc Hanover Township, Pennsylvania
Other/Not Classified
Processing and some scanning of invoices from different vendors.
Special Order Entry
February 2008 - November 2008
Keystone Automotive Pittston, Pennsylvania
Other/Not Classified
Order entry, phoning in orders, filing, data entry, calling vendors for pricing, solving order problems, answering phones and using the AS400 system.
Office Manager
August 2007 - January 2008
All American Mortgage Kingston, Pennsylvania
Answering phones, calling clients, data entry, putting files together, greeting clients and all other aspects of running the office.
Receptionist/Secretary
July 2006 - August 2007
Newhart Law Offices Pittston, Pennsylvania
Answering phones, data entry, customer service, calling banks and other title companies, sending out overnight mail, ordering supplies and other general office duties.
PT Office Manager
August 2005 - July 2006
Performance Marketing Group Kingston, Pennsylvania
Answering phones, data entry, filing, bookkeeping, payroll, general office duties and printed checks.
Receptionist/PT Loan Processor
November 2001 - October 2002
First Choice Funding Kingston, Pennsylvania
Answering phone, taking messages, making appointments, ordering merchandise, sent client materials, data entry, greeting clients, managing the office, taking care of the bills and the mail, calling banks and clients and all other aspects of making sure loans were ready to close.
Medical Secretary
October 1995 - November 1997
Wyoming Valley Health Care System Wilkes Barre PA
Worked in the laboratory and the office. Answered phones, filed, sent out mail, input results into the computer and general office duties. Also scheduled appointments.
EDUCATION
High School or equivalent,
January 1984
Bishop Hoban High School
SKILLS
medical secretary
Intermediate
Secretary/Receptionist
Expert
Customer Service
Expert
Data Entry
Expert
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