Lead Teller

DARREN J. SMITH II

** ****** ******, **** **, ***80

718-***-**** (Cell), *********@*****.***

EMPLOYMENT OVERIEW

* ***** ********** ****** ***** and management experience providing fiscal, strategic and operations leadership in uniquely challenging environments

Specializing in retail consumer transactions with over 8 years of broad-based management experience. This experience has accrued expertise encompassing the following disciplines:

Customer Relations Cost Analysis Product Knowledge

Transaction Management Procurement Manager Quality Control

Strategic Planning Inventory Intelligence Cost Estimator

Client Retention Public Relations

PROFESSIONAL EXPERIENCE

Noted accomplishments for profitable and repeat business representing companies and individuals identifying and negotiating business opportunities to maximize a client’s investment.

Team player with proven ability to work independently.

Exceptional written, oral and interpersonal communication skills.

Proven ability to cultivate productive relationships with key decision makers.

Hands on experience in coaching and assessing the progress of others to further the value of them and the business.

Lead Teller – March 18 – Present

Worked in a leadership capacity to foster and grow the current teller staff while maintaining the operational faculties required throughout on a day to day basis. Been involved in coaching sessions to evaluate and asses teller line staff to ensure a strong career growth plan for the individual.

Assistant Store Leader - November 2013- March 2018

GameStop, INC.

Oversaw inventory of all products and provided broad based consumer intelligence. Introduced new internal controls to streamline procedures, implemented practices and increased productivity and sales of a 2.5 to 2.8 million dollar store.

Sales Associate – May 2012 - May 2013

Sterling Silver Incorporated ( Kay Jewelers )

Helped to maintain and manage one of the highest volume stores in the Metropolitan area all the while foster deep and personal relationships with the clientele for a repeat business model.

Retail Manager – August 2009 – August 2012

Corporate Grind Inc.

Oversaw a full team of workers to maintain a pleasant customer experience for each patron; as well as handled all aspects on the business side, including but not limited to, payroll, procurement, HR complaints, and public relations.

EDUCATION

Bachelors of English, State University at Albany, 2010-2015

Masters of English, State University at Albany, 2016-2019

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