Office Assistant Front

Mൺඋඒ J ආ

Altamonte Springs, FL 407-***-**** adkqxm@r.postjobfree.com

Seeking an environment that offers new challenges, and the opportunity to share my skills in Customer Service. I'm a customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically,

Microsoft Excel, Word and Outlook

Effective problem solver

Adherence to high customer service standards

Inventory control

Exceptional Interpersonal Communication

Effective workflow management

Customer focused

Exceptional telephone etiquette

Assistant Manager Guest Services/ Patient Experience Manager, 12/2016 to 12/2017 Orlando Health Dr. P. Phillips Hospital – Orlando, FL Coach team

Timekeeping, schedules, time and attendance

Round on team for daily touch base

Address and resolve patient concerns

Review data to observe scores to survey

Read and review patient surveys

Celebrate units that hit top ten scores

Prepare celebration items for units that achieve top ten percent Cupcake runs for team members that are mentioned in Press Ganey survey Team member engagement

Assist team in providing amenities for patients ( flight arrangements, transportation to home or airport, comfort items I.e. charge pho, arrange hair and nail appointments, celebrate patient birthday, provide language line for foreign patients, provide I-Pad to our deaf patients that would connect to ASL representative) Interview and hire new team members

Assistant Manager Guest Services /Patient Experience Manager, 12/2012 to 12/2016 Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Orlando Health UF Cancer Center/ORH Heart Institute – Orlando, FL KRONOS time keeping

Schedules

Team coaching plans

Time and attendance

Compliance

Conflict Resolution

Addressed negative patient feedback

Client Relations

Exercise time management skills

Team Leader, 07/2006 to 11/2014

Orlando Health South Seminole Hospital – Longwood, FL Fostered an environment which encouraged continual process improvements Trained staff on operating procedures and organizational services Scheduled staff shifts to assist in patient's inquiries Facilitated inter-departmental communication to effectively provide patient/customer support Strong leader of customer support staff

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals Solved unresolved patient concerns

Guest Service Representative, 11/2005 to 07/2006

Orlando Health South Seminole Hospital – Longwood, FL Investigated and resolved patient inquiries and complaints in an empathetic manner Adhered to all confidentiality requirements at all times Met all customer call guidelines including service levels, handle time and productivity Cross-trained and assisted other customer service representatives Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals Bachelor of Science: Alternative Medicine, 2017

Everglades University - Maitland, Fl

Eൽඎർൺඍ ඈඇ

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