Sales Assistant
Resume:
MAHMOUD SULIMAN AHMED
MAHMOUD SULIMAN AHMED
** *, ******* ******** **** Phone: +249*********
Khartoum, Sudan 144111 E-mail: ************@*******.*** Date of Birth: 01, January 1997
Place of Birth: Jeddah, Saudi Arabia
Nationality: Sudan
Education:
Elshiek Yousif Aldegair Secondary School
Khartoum, Sudan
Date: 15, June 2011 to 30, March 2014
National Sudanese Certificate Exam
High Level Aviation Academy
Khartoum, Sudan
Date: 07, January 2015 to 07, May 2015
Flight Operation Officer, Flight Dispatcher Course ATA Hotel & Tourism College
Addis Ababa, Ethiopia
Date: 26, August 2015 to 01, March 2016
Foundation in Travel and tourism, IATA Diploma
Amadeus Training Center
Khartoum, Sudan
Date: 17, April 2016 to 21, April 2016
Amadeus Basic Reservation Course
Amadeus Training Center
Khartoum, Sudan
Date: 25, July 2016 to 27, July 2016
Amadeus Electronic Ticketing Course
Work Experience:
Organization/Company: Marwa Travel and Tourism Agency Location: Khartoum, Sudan
Title: Travel Assistant
Date: 09 March, 2016 to 28 Feb 2017
• Organized Hajj and Umrah trips.
• Arranged flights, insurance and accommodation.
• Used booking system to secure holidays packages.
• Processed payments.
MAHMOUD SULIMAN AHMED
• Advised clients on travel arrangements.
• Kept clients up to date with any changes.
• Dealt with complaints or refunded clients.
Organization/Company: NASPORT Air Handling Company Location: Port Sudan, Sudan
Title: Load Controller
Date: 01 March, 2017 to 13 March 2018
• Ensured that cargo loaded are distributed in the aircraft.
• Set up and operate cargo handling equipment, and observe relevant occupational safety regulations.
• Checked passengers in, weighing and checked-in baggage, issued boarding passes and luggage labels, allocated seat numbers asked security questions and answered passenger queries before their flight.
• Coordinated, and manage all actives of airport staff which includes airside, ferry, and groundside operations.
• Managed the staffing level to ensure sufficient airport staff is on duty.
• Monitored maintenance and/or construction projects and programs, and the general day today maintenance of the facility included potential hazards to airport employees and the public.
• Arranged for urgent or emergency repairs or services by internal or external sources.
• Managed personnel and operational activities of airport facility.
• Ensured that airport staffs follow aviation and security rules.
• Monitored and manage all expenses within the approved budget.
• Provided training to airport staff in safety and emergency procedures.
• Ensured customer complaints are handled and resolved in an accurate and timely manner.
• Followed government rules and regulations for airport operations.
• Managed aircraft fueling, heating, cleaning before the flight.
• Inspected runway grounds and lightings regularly.
• Ensured that airport facility is kept clean, safe and secure.
• Ensured airport facilities and equipment are in good working order. Organization/Company: Olympia Travel Agency
Location: Khartoum, Sudan / Entebbe, Uganda
Title: Travel Consultant
Date: 27 May 2018 to 28 Dec 2019
• We are a contractor with most of the UN agencies in Sudan (UNAMID, WFP, UNHCR, WHO, UNDP, etc.) And we offer them all travel and tourism services.
• Issuing official ticket for UNRSCE in EBB
• Assist and support travel agents in their daily tasks.
• Provide travel guide and information on tourist spots and historical sites.
• Take a guided tour of travelers to the tourist spots and exotic scenic sites.
• Provide traveling assistance and guide on contract basis to groups and corporate employees.
• Provide guided tours to student travelers on their educational tours.
• Prepare and provide a travel itinerary to visitors and travelers.
• Ensure that visitors and travelers are made comfortable at hotels, motels, and resorts. MAHMOUD SULIMAN AHMED
• Perform analysis of travel costs and provide estimates to group or student travel.
• Educate travelers and tourists on historical sites and places of interest.
• Ensure stimulating exotic experiences to travelers and tourists on their trips. Organization/Company: Ethiopian Airlines
Location: Khartoum, Sudan
Title: Jr. Customer Agent Staff
Date: 28 Dec 2019 till now
• Provide services to airlines clients by selling, issuing and reissuing tickets, MCOs, Hotel Vouchers and other travel documents.
• Gives fare quotations of itineraries and provide the required travel information.
• Makes bookings and gives flight information.
• Makes contact with booked clients and advise on flight changes if there is any.
• Checks visa, health and immigration requirements.
• Keeps records of passenger sales.
• Prepares TARS.
• Deposits sales funds with company Cashier or in an authorized bank.
• Gives suggestions to supervisor ways to improve services.
• Prepares refund application forms for processing refunds and after securing the necessary approval.
• Responsible for proper handling passengers, cargo and mail at an airport.
• Ensures that passengers, cargo, and mail are received and properly ticketed, billed and handled and that the necessary records and reports are prepared.
• Participates in a variety of duties at an airport in handling passengers, cargo and mail.
• Checks passengers at the counter, issues and re-issues tickets issue ticket for excess baggage, and prepare passenger manifests.
• Receives and books cargo prepares cargo manifests and air waybills and traces cargo shipments.
• Prepares ticket lift envelopes, flight files sales and other reports and required records.
• Handles the boarding and disembarkation of passengers and the loading and unloading of baggage and cargo.
• Maintains competency on the basis of continued education and training to satisfy required technical competency for my position.
• Adhere consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions/measures/processes, etc.
• As Ethiopian Airlines Brand Ambassador, I’m responsible to promote and adhere to the Brand Guidelines’
• Performs other assignments as may be given to me from time to time by the immediate supervisor.
Training:
• Microsoft office course.
MAHMOUD SULIMAN AHMED
• Advance English Language course.
• Dangerous Goods Regulation Course (CAT 10 & 6).
• Departure Control System (Saudi Arabian Airline).
• Departure Control Management (Saudi Arabian Airline).
• General Data Protection Regulation (Ethiopian Airlines academy e-learning) Skills:
• Attention to Detail
• Active Listening Skills
• Improving Customer Experience
• Building Customer Loyalty
• Positive Attitude
• Bilingual Customer Support
• Time Management
• Interpersonal Skills
• Complaint Resolution
• Communication
• Patience
• Problem Solving
• Organizational Skills
• Critical Thinking Skills
• Decision Making
• Product Knowledge
• Cross Selling / Up-Selling
• Service-Based Selling / Tele sales
• MS Excel, PowerPoint, Word
• Microsoft Office Skills
Languages:
• Arabic (Native language)
• English (Fluent)
• Amharic (Basic)
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