MAHMOUD SULIMAN AHMED

MAHMOUD SULIMAN AHMED

** *, ******* ******** **** Phone: +249*********

Khartoum, Sudan 144111 E-mail: adkqsg@r.postjobfree.com Date of Birth: 01, January 1997

Place of Birth: Jeddah, Saudi Arabia

Nationality: Sudan

Education:

Elshiek Yousif Aldegair Secondary School

Khartoum, Sudan

Date: 15, June 2011 to 30, March 2014

National Sudanese Certificate Exam

High Level Aviation Academy

Khartoum, Sudan

Date: 07, January 2015 to 07, May 2015

Flight Operation Officer, Flight Dispatcher Course ATA Hotel & Tourism College

Addis Ababa, Ethiopia

Date: 26, August 2015 to 01, March 2016

Foundation in Travel and tourism, IATA Diploma

Amadeus Training Center

Khartoum, Sudan

Date: 17, April 2016 to 21, April 2016

Amadeus Basic Reservation Course

Amadeus Training Center

Khartoum, Sudan

Date: 25, July 2016 to 27, July 2016

Amadeus Electronic Ticketing Course

Work Experience:

Organization/Company: Marwa Travel and Tourism Agency Location: Khartoum, Sudan

Title: Travel Assistant

Date: 09 March, 2016 to 28 Feb 2017

• Organized Hajj and Umrah trips.

• Arranged flights, insurance and accommodation.

• Used booking system to secure holidays packages.

• Processed payments.

MAHMOUD SULIMAN AHMED

• Advised clients on travel arrangements.

• Kept clients up to date with any changes.

• Dealt with complaints or refunded clients.

Organization/Company: NASPORT Air Handling Company Location: Port Sudan, Sudan

Title: Load Controller

Date: 01 March, 2017 to 13 March 2018

• Ensured that cargo loaded are distributed in the aircraft.

• Set up and operate cargo handling equipment, and observe relevant occupational safety regulations.

• Checked passengers in, weighing and checked-in baggage, issued boarding passes and luggage labels, allocated seat numbers asked security questions and answered passenger queries before their flight.

• Coordinated, and manage all actives of airport staff which includes airside, ferry, and groundside operations.

• Managed the staffing level to ensure sufficient airport staff is on duty.

• Monitored maintenance and/or construction projects and programs, and the general day today maintenance of the facility included potential hazards to airport employees and the public.

• Arranged for urgent or emergency repairs or services by internal or external sources.

• Managed personnel and operational activities of airport facility.

• Ensured that airport staffs follow aviation and security rules.

• Monitored and manage all expenses within the approved budget.

• Provided training to airport staff in safety and emergency procedures.

• Ensured customer complaints are handled and resolved in an accurate and timely manner.

• Followed government rules and regulations for airport operations.

• Managed aircraft fueling, heating, cleaning before the flight.

• Inspected runway grounds and lightings regularly.

• Ensured that airport facility is kept clean, safe and secure.

• Ensured airport facilities and equipment are in good working order. Organization/Company: Olympia Travel Agency

Location: Khartoum, Sudan / Entebbe, Uganda

Title: Travel Consultant

Date: 27 May 2018 to 28 Dec 2019

• We are a contractor with most of the UN agencies in Sudan (UNAMID, WFP, UNHCR, WHO, UNDP, etc.) And we offer them all travel and tourism services.

• Issuing official ticket for UNRSCE in EBB

• Assist and support travel agents in their daily tasks.

• Provide travel guide and information on tourist spots and historical sites.

• Take a guided tour of travelers to the tourist spots and exotic scenic sites.

• Provide traveling assistance and guide on contract basis to groups and corporate employees.

• Provide guided tours to student travelers on their educational tours.

• Prepare and provide a travel itinerary to visitors and travelers.

• Ensure that visitors and travelers are made comfortable at hotels, motels, and resorts. MAHMOUD SULIMAN AHMED

• Perform analysis of travel costs and provide estimates to group or student travel.

• Educate travelers and tourists on historical sites and places of interest.

• Ensure stimulating exotic experiences to travelers and tourists on their trips. Organization/Company: Ethiopian Airlines

Location: Khartoum, Sudan

Title: Jr. Customer Agent Staff

Date: 28 Dec 2019 till now

• Provide services to airlines clients by selling, issuing and reissuing tickets, MCOs, Hotel Vouchers and other travel documents.

• Gives fare quotations of itineraries and provide the required travel information.

• Makes bookings and gives flight information.

• Makes contact with booked clients and advise on flight changes if there is any.

• Checks visa, health and immigration requirements.

• Keeps records of passenger sales.

• Prepares TARS.

• Deposits sales funds with company Cashier or in an authorized bank.

• Gives suggestions to supervisor ways to improve services.

• Prepares refund application forms for processing refunds and after securing the necessary approval.

• Responsible for proper handling passengers, cargo and mail at an airport.

• Ensures that passengers, cargo, and mail are received and properly ticketed, billed and handled and that the necessary records and reports are prepared.

• Participates in a variety of duties at an airport in handling passengers, cargo and mail.

• Checks passengers at the counter, issues and re-issues tickets issue ticket for excess baggage, and prepare passenger manifests.

• Receives and books cargo prepares cargo manifests and air waybills and traces cargo shipments.

• Prepares ticket lift envelopes, flight files sales and other reports and required records.

• Handles the boarding and disembarkation of passengers and the loading and unloading of baggage and cargo.

• Maintains competency on the basis of continued education and training to satisfy required technical competency for my position.

• Adhere consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security risks and implements all precautionary actions/measures/processes, etc.

• As Ethiopian Airlines Brand Ambassador, I’m responsible to promote and adhere to the Brand Guidelines’

• Performs other assignments as may be given to me from time to time by the immediate supervisor.

Training:

• Microsoft office course.

MAHMOUD SULIMAN AHMED

• Advance English Language course.

• Dangerous Goods Regulation Course (CAT 10 & 6).

• Departure Control System (Saudi Arabian Airline).

• Departure Control Management (Saudi Arabian Airline).

• General Data Protection Regulation (Ethiopian Airlines academy e-learning) Skills:

• Attention to Detail

• Active Listening Skills

• Improving Customer Experience

• Building Customer Loyalty

• Positive Attitude

• Bilingual Customer Support

• Time Management

• Interpersonal Skills

• Complaint Resolution

• Communication

• Patience

• Problem Solving

• Organizational Skills

• Critical Thinking Skills

• Decision Making

• Product Knowledge

• Cross Selling / Up-Selling

• Service-Based Selling / Tele sales

• MS Excel, PowerPoint, Word

• Microsoft Office Skills

Languages:

• Arabic (Native language)

• English (Fluent)

• Amharic (Basic)

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