Sales Support

Ronald Halili Castillo

**** ****** ***** **, ***********, California 93312

E-mail: ******.*********@*****.***

Cellphone: 661-***-****

OBJECTIVE

To be a part of the team leading company, contribute my skills, experiences, business partner coordinations and all the knowledge that I will learned for the company to progress with pro-active solutions and visions future achievement. Expertise in developing world-class solutions to real-time problems. Ability to work independently as well as in a team.

SUMMARY OF QUALIFICATION

Graduate of Bachelor of Science in Computer Engineering. Advanced technical knowledge in POS system, computers and laptops, hardware and software troubleshooting and fix. Unexpectedly fast-learner, Wire and wireless Network installation monitoring, POS (point-of-sale)Implementation lead consultant, Desktop technician and Helpdesk support including all servers, computers, networks, access points and peripherals. such as: Credit card terminals configuration and programming, barcode scanners, printers, displays, wireless devices (iPad, tablets, PDT, scanners and antennas).12 years plus established experience in IT Desktop/Helpdesk, servers, networks and POS integration and implementation.

WORK EXPERIENCE

March 7, 2019 to Present

SmartMoneyEPS

Senior Technical Support

Job Descriptions:

Project lead coordinator, Implementations and consultation for eWIC and non- eWIC POS.

Endorsed, test and implemented Stand alone and cloud-based POS systems as well as database creation, software purchasing and merchants deployment.

Provide support for software, hardware, and network issues on a variety of advanced multi-workstation, computers and point-of-sale (POS) peripherals integration.

Diagnose and resolve communication errors and authorization with First Data Merchant Services [FDMS] & Payment Alliance International.

Perform configuration, settings and download files on Credit Card Terminals, Pin Pads, ATMs

Provide training to merchants how to use our Equipments (on-site training & telephone)

Stategized, researched and Integrated new and existing hardware for merchants needs and budget expectations.

Directed and developed project plannings, presentations and training to new and existing merchants needs.

Basis monitoring and maintains ticketing resolution.

Conducts hands on training and documentations for merchants, business partners and junior technicians to boost their trouble-shooting skills development.

Prepare and update documentations for support team and end users training's as well as new hired sales and technicians

Trouble-shoot root cause for permanent problem solutions.

October 30, 2018 to April 30, 2019

Telehealthdocs

IT Support/Specialist – Part time

Job Descriptions:

Break-Fix of software and hardware for Windows 10, Printers, Network monitoring support, POE phones, Zoom and Polycom Video conferencing.

Microsoft Office, Open Office and Office 360 support.

Hardware installation and software configuration, including trouble-shooting and repair of Polycom monitors as we as configurations.

IT Inventory, audit and monitor network health, speed, computer status and staging new units for deployment to remote clinics and back-ups

Windows migration from Windows 8 to Windows 10.

Driver updates and patching.

Install, configure virtual server and machine running in Linux, Centrix and Windows 10 virtual server for testing of existing and upcoming devices for online Telehealthdocs purposes.

Email, Phone and on-line remote support for user assistance.

Practice Fusion (EMR) online data entry and updates records management and registry for doctors, nurses and providers reference.

December 20, 2013 to October 22, 2018

Home Based Support / Independent Contractor / Self-Employed

IT POS Support - Part time

Job Descriptions:

Phone, email, remote and on-site support.

Manage Hardware and Software installation, configuration and repair of the MICROS Restaurant Systems POS, printers, touch screens and network product from new store openings and existing stores.

Restaurant operation assistance and support with store operations.

Reporting to IT Manager after providing back office, POS and technical support.

Manage project timelines, installation and configuration of the MICROS Restaurant Systems product suite from new store openings to existing stores.(Chevy, El Torrito & Acapulco)

Conducts configuration and programming keyboard layouts, discounts and promotions which include engagements in price changes, taxes, adding, updating and deleting items.

Check and investigate End-of-day store sales issues and escalate to level 2 and level 3 if necessary.

November 15, 2013 to December 17, 2013

RealMex Restaurants – Corporate office

IT Helpdesk Analyst

Job Descriptions:

In-Charged of MICROS Enterprise Server database programming and configurations.(E7, 3500, 3700 and MySymphony)

Manage project timelines, installation and configuration of the MICROS Restaurant Systems product suite from new store openings to existing stores.(Chevy, El Torrito & Acapulco)

SCCM remote control, patch and update management, operating system deployment and network monitoring.

Email, Phone and on-site support for front and back-end assistance.

Conducts configuration and programming keyboard layouts, discounts and promotions which include engagements in price changes, taxes, adding, updating and deleting items.

Setup, program and test peripherals such as: Barcode scanners, printers and payment methods (card readers, quick pay, etc.)

Provides training for host and store configuration. (BOH and FOH)

Check and investigate End-of-day store sales issues and escalate to level 2 and level 3 if necessary.

Part of Help Desk, Software and Hardware Support teams in the resolution and root cause findings of any level 2 and 3 escalated issues

November 5, 2012 to April 30, 2013

Micros - Fidelio - Singapore

POS Implementation and Support Consultant

Job Descriptions:

•Manage project timelines, installation and configuration of the MICROS Restaurant Systems product suite.

•Provide application training with a demonstrated understanding of current food and beverage management techniques.

•Support new and existing stores. (Starbucks, Coffee Bean, Shangri-La Hotel, The Fullerton Hotel, Shipping Cruise, etc...)

•Familiar with and adhere to the latest training and installation standards and procedures.

•Participate actively in education and collaboration forums.

•Partake in quality assurance of new product and/or version release software when required.

•Work with the Clarify global support system and 2nd level support team on client issues or requests for enhancements.

•In part with internal support and product teams to ensure service level requirements are exceeded.

•Involved with customers to ensure that contractual service expectations are exceeded.

•Provide pre-sales support to the local sales team.

•Perform other duties as requested or as deemed appropriate.

•Functions overtime and holidays as requested. - Travel and be away from home for extended periods of time.

•Task with a wide variety of cultures - Adhere to company standards, policy and procedure.

December 12, 2011 to November 4, 2012

Carrefour Singapore

IT Support and Management assistant.

Job Descriptions:

IT-EXECUTIVE: (December 12, 2011- November 2011)

Front Office:

•Linux and Calypso Point-of-sales Server Maintenance and Administration (Master, Backup Servers and Client POS Configuration, trouble-shooting and repair)

•Point of Sales System Maintenance and Administration (POS)

•Price Checker Terminal Maintenance and Administration (PCT)

•Electronics Journal System Maintenance and Administration (EJ)

Back Office:

•Pacific IV Merchandise & Commercial Systems Administration (ERP).

•Lotus Notes Installation and Configuration.

•Server Maintenance and Administration.

•Desktop / Laptop Support to 400 users.

•Printer LAN installation and trouble - shooting and repair

•Antivirus Maintenance and Administration

Sales Area:

•Radio Frequency Handheld Terminal Maintenance and Administration (HHT)

•Laser & Thermal Printers Maintenance and Administration.

•Wireless Weighing Scales Maintenance and Administration (Wireless Scale)

•Desktop PC Maintenance and Administration (MS O/S, MS office & Application)

•SISXP Maintenance and Administration (Weighing Scales System)

•Bartender Maintenance and Administration (Label Printing System)

•Servers Maintenance and Administration (DC/Finance/HR/File Servers)

•LAN & WAN Maintenance and Administration

October 11, 2009 to September 30, 2011

Wincor-Nixdorf Singapore

IT Software Support Engineer

Job Descriptions:

Fault monitoring, 24x7 standby support.

Level 1 and 2 - Accept ticket calls from authorized users

Answer calls/emails & remedies tickets for user and application issues and trouble shoot them. If required, escalate to 2nd and 3rd line for further investigation to keep within SLA.

Experience in liaising with vendors on-call as well as onsite support for Singapore clients (NTUC, Cheers, DFI, Carrefour) and Asia Pacific (India, Philippines, Indonesia, Malaysia, Hong Kong, China including Germany) Remotely for Desktops / Laptops, switches and Servers.

Technical Support and Server Administration/ setup/ migration (Server and POS (Point of Sale) Machines, Software (Windows NT Server/ Windows 2000/ Windows 2003 and Windows XP. Network for new Store Opening, store operations & End of Day Procedures.

Analyze requests or problems and get logs for level2 checking and isolation to solve root cause of the issues and minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. Ensuring that SLA is met.

July 15, 2003 to September 25, 2009

Automatic Identification Philippines (AUTOID)

Assistant Supervisor (Technical Support Department)

Job Descriptions:

Conduct training and techniques for newly hired technical support personnel.

Performs installation and repairing of wireless devices such as: Access points, barcode scanners and barcode printers.

Implement site surveying for wireless communications including placement of antennas, access points and cable layouts.

Answers users advance inquiries for the Point-Of-Sale system and other Warehousing programs (SAP, PO delivery, PO barcode tag system printing, Portable Data Terminal (PDT) logistics delivery scanning which includes configuration of wireless devices,

Ensures and monitors that all components are configured to function together correctly and reliable.

November 4, 2002 to July 15, 2003

Automatic Identification Philippines (AUTOID)

Field Engineer (Technical Support Department)

Performs installation and repairing of wireless devices such as: Access points, barcode scanners and barcode printers.

Implement site surveying for wireless communications including placement of antennas, access points and cable layouts.

Answers users advance inquiries for the Point-Of-Sale system and other Warehousing programs (SAP, PO delivery, PO barcode tag system printing, Portable Data Terminal (PDT) logistics delivery scanning which includes configuration of wireless devices,

Ensures and monitors that all components are configured to function together correctly and reliable.

EDUCATION

Universidad de Manila (Manila, Philippines)

Bachelor of Science in Computer Engineering

Graduated April 5, 2009

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