MUNYARADZI
MASIYA
PROFESSION:
WINE STEWART
CONTACT
Address:
Unit 60 Onrus Close
Vermont Avenue
Hermanus
Phone:
Email:
***********@*****.***
PERSONAL DETAILS
Date of Birth: 24/10/1984
Gender: Male
Nationality: Zimbabwean
LANGUAGES
Home Language:
Shona
Other Languages:
Fluent in English
OBJECTIVE
Committed to total patron satisfaction through provision of exceptional guest service.
Seeking to secure a career opportunity within an organisation, where I can fully utilise my training and skills, while making a significant contribution to the success of the organisation.
WORK EXPERIENCE
Position: Food & Wine Advisor
Company: Burgundy Restaurant Hermanus
Period of work: 2016 - Current
Reference Name: Rudolf Van Der Berg
Reference Contact Number: +27-28-312-****
Position: Restaurant Manager
Company: Panarottis Pizza & Pasta Restaurant
Period of work: 2011 - 2016
Reference Name: Leona Marton
Reference Contact Number: +27-72-182*-***
RESPONSIBILITIES
Greeted guests and established professional conduct with customers and provided information on wine and food pairing.
Described wines, wine making techniques and winery history.
Suggested and sold wines and advised on wine tasting experiences.
Maintained wine inventories and kept records of all wine stocks.
Maintained display shelves and ensured labelling of all bottles according to restaurant policies.
Handled routine POS transactions including operating cash register, processing returns, discounts, and employee purchases.
Assisted in the development and implementation plans to ensure excellent customer services.
COMPUTER SKILLS
Word Processing
Spreadsheets
Power Point
One Note
Google Apps
Internet &Email
POS System
EDUCATIONAL QUALIFICATIONS
ZIMSEC Ordinary Level, Completed with great grades
ZIMSEC Advanced Level, Complete with good grades
Spur Steak Ranch, Waiter & Management Course
South African Wine Course – Completed Successfully
WSET Level 2 – Completed Successfully
ADDITIONAL SKILLS
Product knowledge of food and wine pairing
Cash handling
Bill Generation-Payment Collection-POS System
Up selling techniques
Multi-tasking capabilities
Ability to understand and follow food and beverage sanitation and safety protocols.
Working knowledge of housekeeping procedures.
Exceptional communication and interpersonal skills.
High degree of personal cleanliness