Customer Care Executive
Resume:
Vinay Kumar
Phone:
Email: **********@*****.***
OBJECTIVE
Looking for a dynamic and challenging environment and experiences to work in, where both, the company and I can enhance our skills and grow professionally.
PROFILE SUMMARY
Having around 2 years of experience as customer care executive profile at Exl Service INDIA Pvt Ltd, where I was handling all Death claims and complex coding.
An communicator with proven track record of stakeholder management, leadership problem solving skills.
Initiator of various social, cultural, physical, spiritual activities for high engagement
An effective team player with problem solving & relationship building abilities JOB RESPONSIBILTIES
Death claim processing
* analyse death claims and process the claims of employees.
*Understand the customer segments through market level information
* processing variable claims and funds of us employees.
* process the amount and send the amount check to the nominee of insured. Funds management /Product management
*Work closely with New Product Development team on launch planning and implementation phases of new products in Trade & Institutional segments
*we finalize communication plan and funds for variable claims plans for specific test markets
*Understanding new market opportunities & development of action plan for innovative product / services. Segment Understanding
* Develop market intelligence for understanding the variable segment in coordination with polices holders. II. Identify critical segment trends and assess their potential impact on loan, claims and variable funds.
* Develop and maintain condition between the amount invest and amount in check we send. Institution
*Assess the value proposition for customers of existing products, systems, services in cooperation with Sales Manager.
*Propose customer driven processes, practices basis understanding of the segment & coordinate with Brand Communication Managers for effective implementation of programs.
*Design and propose the value proposition for institutional segment wrt product, brand, pricing, distribution, etc. EXPERIENCE
Exl Service INDIA Pvt Ltd,
A94/5/6, A Block, Sector 58, Noida, Uttar Pradesh 201301 EXL Service is an American multinational professional services company mainly involved in the operations management and analytics. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.
Joined as a Executive (26 march 2019-till now)
EDUCATIONAL QUALIFICATION
MBA – pursuing from amity University (2019-2021)
BCA – from CCSU University (2015-2018)
OTHER CERTIFICATION
Knows basic of computer’s
Knowledge of ms office-Excel, word and more.
Knowledge of mails handing and Clint interaction.
Knowledge of English communication skills.
Personal Strength
Ambitious, hardworking, task oriented and committed to goals, believe in team work and have a positive attitude towards work.
PERSONAL PROFILE
Name : Vinay Kumar
Address(permanent) : C_14 A Second Floor Street no.4 East Vinod Nagar Delhi – 110091 (near happy chowk) Date of Birth : 01 August 1995
Father’s Name : Mr. Rajendra Prasad
Mother’s Name : Mrs. Inderawati
HOBBIES : Listening to Music, travelling and internet Su I strongly believe that what you give is what you get and hence will put my best effort give my loyalty & hard work so as to get best results for the development of organisation. Date…
Place… (VINAY KUMAR)
Contact this candidate