Customer Service Representative

DENNIS C. BANIQUED

#**** ********* **. *** *** Pilar, Makati City

Email: ********************@*****.***

Phone#:+639*********

HIGHLIGHTS OF QUALIFICATIONS

● 15 years’ experience in Customer Service

● Experience and trained in different office equipment (fax machines, photocopier and receive facsimile)

● Ability to work independently with minimal supervision. Short courses attended

● Basic Haircutting for Ladies – Ricky Reyes Learning Institute, Quiapo Manila, Philippines, April 2000

Skills

● Manual Typing and computer literate

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

ALORICA PHILIPPINES

MJ Plaza Chino Roces Ave, Makati City

November 19, 2018 up to present

● Responsible for ensuring customers satisfaction by handling questions related to store via email.

● Resolved customers email requests for assistance related to the store.

● Forwarded requests as per escalatiopolicy to higher level of support.

● Arranged resolution of customer issues that can’t be resolved by first line support.

● Ensured all customer communications are professional, accurate and timely.

● Resolved requests related to billing and account issues and some technical assistance.

● Maintains customer relationship by responding to inquiries; documenting actions.

● Prepares for customer inquiries by studying products, services, and customer service processes.

● Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE,PHILIPPINES

Greenfield District, Mandaluyong City

October 16, 2018 to November 12,2018

● Manage large amounts of incoming calls

● Identify and assess customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid and complete information by using the right methods/tools

● Meet personal/customer service team sales targets and call handling quotas

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents ACCOUNT EXECUTIVE

MARKET RESEARCH AND SURVEY

EDJ SOURCE PHILIPPINES

Ortigas, Pasig City

July 27, 2018 to October 9,2018

● Collect data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.

● Compile, record, code results and data from interviews or surveys.

● Deal with unpleasant, angry, or discourteous individuals.

● Devise and evaluate method and procedures for collecting data, such as surveys, opinion polls or questionnaires, or arrange to obtain existing data.

● Explain survey objectives and procedures to interviewee’s.

● Interpret survey questions to help interviewee’s comprehension. RECEPTIONIST/CASHIER

Beauty Spot Gents Salon/Fairmont Hotel - The Palm

Beauty Star Spot Salons

Dubai.UAE

December 21, 2015 to February 24, 2018

● Warmly greet clients, walk them to the proper beauty station and inform assigned hairdressers of their arrival.

● Book and confirm appointments via phone and email.

● Process transactions (cash and credit cards) and issue receipts.

● Offer beverages and chat with clients who are in the waiting area.

● Welcome walk-ins, answer questions about services and schedule appointments based on availability.

● Inform clients about new services and discounts.

● Cross-sell services and products when appropriate (e.g. through informative brochures and gift card).

● Update clients records with contact and billing details, appointments and services offered.

HAIRDRESSING ASSISTANT

Profile-Men Salon/Harvey Nichols, Mall of the Emirates Al Tayer-Insignia (Al Tayer Group)

Dubai.UAE

April 4, 2010 to December 17,2015

● Assist the Hair Technician while they provide hairdressing services to clients.

● Assist with foils used in coloring/other hair services.

● Provide shampooing services to clients.

● Provide blow drying/styling services to customers.

● Assist customers as and when required in order to enhance the level of customer service and satisfaction.

● Maintain relationship with key customers and record of what has been used for them such as hair color shade or permanent wave formula. OFFICE ASSISTANT

Lamprell Energy Ltd./MIS

Sharjah.UAE

November 4,2007 to March 8,2010

● Conduct filing system as requested.

● Post all the in/out mails and disseminate.

● Serving as the primary receptionist (answering and directing incoming calls and greeting, directing and assisting visitors).

● Maintaining contacts and calendars via outlook.

● Ordering, stocking and distributing office supplies.

● Making photocopies, sending faxes, shredding documents.

● Organizing and maintaining paper and electronic files. JUNIOR STYLIST

Fix Bench Salon

Suyen Corporation

Robinsons Place, Ermita Manila Philippines

May 2001 to March 2007

● Assisted with color, cuts, and chemical preparation for a variety of hair types.

● Hair weaving services (partial and full weaves).

● Braided client's hair as needed.

● Administered shampooing, rinsing, blow drying, conditioning, and removing rollers.

● Interacted effectively with customers and staff.

● Maintained the salon by sweeping, dusting mirrors, and other duties as needed.

● Ensured that the towels used are properly washed adhering to hygienic standards. EDUCATIONAL BACKGROUND

Tertiary BS Business Administration undergraduate

ABE Computer College,Taft Ave.,Manila Philippines

June 2002

Secondary Department of Education Culture and Sports

(Home Study Program)

Aug 2000

Lagro High School, Novaliches QC Philippines

1993-1999

PERSONAL INFORMATION

Date of Birth: February 26, 1981

Civil Status: SIngle

Citizenship: Filipino

Height: 5’7

Weight: 190 lbs.

Language Spoken: English/Tagalog

Employment Status: Ex-Abroad

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