Manager Office

Richard C. Wylie Jr. **** Colt Branch Way, Auburn GA. 30011

*******.*******@*****.*** • Mobile 330-***-**** • Home 770-***-****

Summary

Highly motivated, well-trained professional with over 12 years of extensive experience in sales, advertisement, career counseling and training. Has a proven record of success as a leader, recruiter and manager while working in the United States Army and Strayer University. Technical skills include: staffing, training, personnel development, performance appraisal system, project coordination and public speaking. Dynamic in office leadership by motivating office to set and achieve ambitious goals. Proficient in Microsoft Works, Excel, Power Point and Word Applications

Professional Experience

Strayer University

Cobb/ Chamblee Campuses 11/2012- 10/2020

Campus Director

Responsible for creating an environment supportive of a quality educational experience as well as creates and maintains a positive campus culture that ensures the campus achieves continued excellence.

Directed the overall enrollment management activities at a campus including new student enrollment activities and all functions associated with the enrollment of continuing students.

Oversaw the collection processes related to outstanding accounts receivables.

Assured staff compliance with applicable University-wide required training.

Screened, interviewed, hires and evaluates non-academic campus-level management staff (Admissions Manager, Admissions Officers, Admissions Coordinators) and ensures they are aware of performance expectations in the appropriate areas of responsibility.

Prepared accordingly for audit (internal, VA, DOE) and coordinates the timely response and the implementation of necessary corrective actions steps for findings identified in internal audit reports.

Strayer University, Chamblee GA

07/2011 - 10/2012

Student Support Manager

Worked with students and appropriate academic personnel to ensure that each student has developed a Personal Education Plans (PEP), which will assist each student in planning his/her academic path.

Proactively supported the continued enrollment of students to increase their potential to attain their educational objectives.

Regularly communicated with assigned in-school and reinstate student populations, via telephone, email and paper mailings, postings, surveys, and classroom presentations, to encourage and facilitate continued enrollment.

Monitored attendance postings.

Identified at-risk students and works with them to identify interventions (i.e. tutoring, additional academic advising, etc.) needed to assist them succeed in collegiate environment.

Strayer University, Chamblee GA

10/2009 - 06/2011

Business Office Manager

Monitored the activities of the Business Office staff to ensure compliance with established guidelines regarding student financial assistance programs and provides established collection and audit goals.

Implements activities to promote quarterly collection rates in excess of 98% and maintains associated bad expenses below established University standards.

In conjunction with the Campus Director, approves eligible adjustments to student accounts.

Attends staff meetings as appropriate; reviews activities and statistical reports with Campus Director and the campus’ management team.

Monitored inventory of consumable supplies and other expenses, creates purchase orders, and submits campus invoices for payment and assists the Accounting division with year-end close out.

Strayer University, Atlanta, GA

04/2008 - 09/2009

Admissions Officer

Proactively respond to new student inquiries via phone and email

Interview prospective students to determine their backgrounds, goals, and objectives

Educate prospective students on the benefits of Strayer University's high-quality academic programs, convenient locations, and flexible course schedules

Assist students with the application process and partner with other departments in the University to finalize enrollments

Consistently achieved quarterly performance objectives

Followed-up with students to provide ongoing encouragement and support

Army Healthcare Recruiting Office, Milwaukee, WI

10/2004 – 04/2008

Sales Manager

• Supervised the resources of three salesperson in the recruitment and interviewing of college students and medical professionals.

• Directed the prospecting efforts and verify information on enlistment applications for acceptance.

• Responsible for the training, morale, welfare, personnel actions and quality of life for team members

• Responsible for preparing salesperson for power point presentations to Medical, Nursing and Dental students at universities and colleges in entire state of Wisconsin.

• Specialization in networking, advertising, developing and cultivating interest in United States Army careers.

• Accountable for $250,000 worth equipment and supplies.

United States Army Recruiting Office, Boardman, OH

05/2002 – 10/2004

Sales Manager

• Directed the resources of a six-salesperson recruiting office in recruitment of qualified applicants into the organization.

• Responsible for all administrative area in the salesperson recruiting office to include performance evaluation and counseling.

• Developed lesson training plans and power point preparation for colleges and high school students.

• Developed and maintained positive relationship with colleges, high schools and community centers of influences.

• Accountable for over $80,000 worth of office equipment and supplies.

Education

Bachelor of Business Administration

Regions University, Montgomery, AL 2006

Masters of Business Administration

Touro University, Cypress CA

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