Analyst Quality

Camille Morris

Peterfield district, Petersfield P.O

Westmoreland

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OBJECTIVE:

To utilize my knowledge and skills in order to enhance the organization’s development while facilitating personal growth.

EDUCATION: Seaford Town Vocational Training Centre Sept 2011 - 2014

National Vocational Qualification of Jamaica Food Preparation Level 1, 2&3 Certificate (Diploma)

Maud McLeod High School 2006 – 2011 (CSEC)

Subjects Grade

Food and Nutrition 1

Physical Education 1

English Language 2

Home Economics Management 2

Information Technology 3

Social Studies 3

Integrated Science 3

EXPERIENCE:

Itel Bpo Smart Solution

Senior Quality Analyst 2018-2021 ( currently employed)

Evaluating Calls

Compiling weekly and monthly reports

Coaching and development of agents

Hosting workshops

Attending internal and external Calibration

Training new Quality Analyst

Teleperformance

Quality Analyst 2014 -2018 (4 years)

Evaluating Calls

Compiling weekly and monthly reports

Attending internal and external Calibration

Training new Quality Analyst

Skills: Excellent team player

Good analytical Skills

Reference: Minister Deon McGregor (JP)

Tel: 413-9140

Contact this candidate