MICHELI SERETTA HAMLING Falls Church, VA ***** • 407-***-****

adkqi8@r.postjobfree.com

Driven, resilient professional with 6+ years of Administrative and Bilingual Secretary experience executing a wide range of administrative and operational duties with efficiency and agility while delivering positive, attentive services to external clients and stakeholders. Excellent communication, time management, multitasking, organizational, customer service, problem-solving, and teamwork skills. Experience working in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Fluent in English and Portuguese. PROFESSIONAL EXPERIENCE

Self-Employed – Bethesda, MD – Personal Assistant & House Manager 02/2017 – Present

• Assures all tasks and activities are well conducted and efficiently planned in employer’s houses.

• Manages a wide range of duties such as grocery shopping, laundry, running errands, cleaning, making appointments, coordinating travel arrangements, and handling household billing.

• Supervises the work of contractors, service people, and all other household employees, ensuring consistency with established service conditions and adherence to all household standards and expectations.

• Suggests action plans to accomplish goals of employers. Accenture Interactive – Brazil – Bilingual Executive Assistant 02/2015 – 07/2017

• Handled several incoming national and international calls on a daily basis.

• Managed the filling and creation of corporate records and business documentation, presenting insights and recommendation directly to senior managers.

• Coordinated the organization of travel arrangements and special meetings and events for senior executives, guaranteeing the highest levels of accuracy and agility.

• Supported the development of employee engagement programs including managing internal seasonal events.

• Oversaw executive leaders’ expense report management, ensuring the clarification and accuracy of records while eliminating any inconsistency or issue.

Standard Bank Group – Brazil – Receptionist 12/2013 – 02/2015

• Welcomed external clients and stakeholders with professionalism and friendliness.

• Coordinated the development and execution of ad hoc administrative and operational initiatives.

• Directed all phases of internal and external events planning in compliance with internal clients’ expectations, preferences, and budget limitations.

Anglo School – Brazil – ESL Teacher 06/2011 – 01/2013

• Developed and delivered interactive English lesson plans designed to engage and educate students from 6 to 60 years old.

• Promoted students’ emotional, social, and intellectual development by creating a positive, inclusive learning environment.

Modular Vestibulares – Brazil – ESL & Portuguese Language Teacher 01/2011 – 12/2011 Upper English – Brazil – ESL Teacher 06/2009 – 07/2011 EDUCATION & CERTIFICATIONS

• Associate of Executive Secretary – Universidade Cruzeiro do Sul – Brazil 12/2020

• Technician of Executive Secretary – Instituto Monitor – Brazil 12/2015

• Bachelor of Languages – UNICEP – Brazil 12/2012