Service Administrative Assistant
Resume:
Lacey Wight
Spruce Grove, AB
******@*******.**
My main objective is to obtain full time employment within your company, working my way up to a position of more responsibility.
Education:
Third Year Pipefitter/Steamfitter 2017 – 2018
NAIT
-Successfully completed two years of an apprenticeship.
Other Certifications:
High School Diploma
CSTS
WHMIS
First Aid
Ground Disturbance Level II
H2S Alive
Fall Arrest
Elevated Work Platform
Industry Skills:
Maintains a high level of safety awareness and adherence
Pays attention to detail
Quick learner
The ability to accept and give constructive criticism
Great at multitasking
Great communication skills
Able to work outdoors for an extended period of time
Knows the ins and outs of a construction site and the hazards associated
Great coordination, manual dexterity and mechanical aptitude
Physical strength and stamina
Fast learner with a wide range of practical skills, and always willing to learn new things
Experience:
Shift Lead Sept 2018 – Present
Aurora Cannabis Ltd
Support Manufacturing Supervisor by providing Quality leadership to the teams on shift
Meet/communicate with Manufacturing Supervisor daily to gather/provide cross-over information
Provide team with clear direction daily on task priorities and other updates
Provide training, coaching and support to the team
Maintain knowledge of current processes by performing hands-on activities daily.
Updating daily KPI’s and making sure targets are hit
Provide feedback to the Manufacturing Supervisor on team productivity or pain points to ensure all duties and tasks can be performed efficiently and effectively
Promote positive working relationships and the resolution of conflicts with Supervisor or team
Assist Manufacturing Supervisor in goal development and measurement with updating periodically to keep on track.
Reinforce goal attainment with the team, ensuring goals are understood and can be met in time
Understand, enforce and follow all relevant Standard Operating Procedures
Ensure alignment with QA group to ensure that facility SOPs are being followed in a consistent manner.
Resolve work problems and recommend measures to improve safety, product quality or productivity
Coordinate with other leads cross shift
Ensure that the workplace is safe and clean. This includes reviewing and enforcing all Occupational Safety and Health Administration standards and policies.
Complete and fill all incident reports and accident reports and reporting all violations of safety and other policies
Complete all required documentation (manual and electronic) including Logbooks, Batch Records, and Daily Production Report, using good documentation practices
Other duties as required.
Pipeline Labourer Jan 2015 – March 2018
Site Energy Ltd.
Performed various duties including stringing pipe, laying in, helping welders and pipe fitters, provide jeeping and coating and running the skid-steer
Frack walks and other labour specific jobs as required
Administrative Assistant Oct 2014 – Jan 2015
Gym Nation
Responsible for covering shift at the front desk and offering superior customer service.
Responsible for the financial management of the club.
Ensure revenue goals are achieved.
Create a presence for yourself within the gym as a leader.
Responsible for maintaining a clean, friendly and professional gym.
Responsible for the recruitment, training and performance management of all associates.
Ensure completion of all administration in accordance with company standards and deadlines.
Service Writer/Advisor Aug 2013 – Oct 2014
Legacy Dodge
Providing exceptional customer service to our valued clients by exceeding their needs and expectations.
Answering incoming phone calls and inquires related to vehicle servicing.
Meet and greet customers arriving for service appointments.
Create quotes and work orders for vehicle repairs.
Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
Provide the clients with regular information and updates regarding the status of vehicle repairs.
Work with the parts department to determine parts availability and scheduling of future service appointments.
Complete and close repair orders.
Advise clients about warranty protections and potential cost savings.
Review the repair order and service performed with the client after the service has been completed.
Office Administrator July 2012 – Aug 2013
T&B Glass and Door Ltd.
Answer all incoming calls
Set up appointments for measure ups then follow ups for quoting
Set up installation appointments
Calendar management for installers
Closing installation transaction files
Database management
Procurement
Enter bills from vendors and create invoices
Operations Manager 2009 – 2012
United Furniture (The Brick)
Develop and maintain business relationships
Provide new and existing customers with pricing and product information
Follow-up on current accounts while generating new leads
Follow up with all customer service issues
Creating CRM’s for warranty issues
Hire, train, direct and motivate staff
Maintain profitability through customer, external and internal relations
Ensure monthly targets and deadlines are met consistently
Possess strong communication & organizational skills
Be self-motivated and able to work with minimal supervision
References available upon request.
Contact this candidate