Front Desk Customer

SENAMILE DLAMINI – CURRICULUM VITAE

*****b Mzimhlophe, Mkale Street, Orlando West Telephone: 063*******

**** *****:*************@*****.***

Personal Details

Surname : Dlamini

First names : Sinethemba Senamile

Date of birth : 1992/12/23

Home Language : Zulu Language

Other Language : English and Xhosa

Marital Status : Single

I.D number : 921**********

Gender : Female

Nationality : South African

Criminal offence : None

Hobbies/interests : Travelling, Reading and Chess

Drivers license : Code c1

Educational Qualification

Name of School : Inkamana High School

Highest Grade Passed : Grade 12

Year obtained : 2010

Subjects passed : English, Afrikaans, IsiZulu, Life Sciences, Physical Science, Maths, L.O

Tertiary Qualification

Name of Institution : University of KwaZulu Natal

Highest level obtained : Bachelor’s degree Social Science (General)

Year (duration) : 2011 - 2013

Name of Institution : University of KwaZulu Natal

Highest level obtained : Honours Degree - Psychology

Year (duration) : 2014

Name of Institution : Skyy Aviation Academy

Highest level obtained : Air Travel and Customer Service with Cabin Crew (One year)

Year (duration) : 2017

Modules

: Introduction to Air Transportation; Airline Customer Services;

Airport Customer Services; Aviation Codes; Cargo Customer Services; Check-in, Arrivals &

Departure Procedures; Ramp Services; Basic Aviation Service Standard; Basic Travel

Agency Procedures; Middle Eastern Etiquette; Border Customs; Domestic Fares &

Ticketing; Amadeus Computer Reservation System; Altea Departure Control-Customer Management; Cabin Crew License;

First Aid & Introductory Aviation Medicine, Live Fire Fighting for Flight Attendants Theory & Practical (LF); Dangerous Goods Category 11Training; Wet Ditching (Initial); Safety & Procedures Training Aircraft Type – B737 - 200

Personal Profile

Strengths: Computer literate (Microsoft, Excel, PowerPoint and Outlook),

Well organized, friendly, dedicated and disciplined.

Assertive, can work under pressure with the ability to meet

Deadlines, well-groomed, fast learner and easy to adapt,

Ability to work independently and teamwork, customer relations skills, telephonic &

Verbal skills.

Work Experience

Name of company : Pangea

Position : Online English Tutor

Duration : 04/01/2015-30/11/2015

Duties : tutoring English online, reading and grading essays

Reason to leave ; Contract ended

Name of company : Sefike & Partners

Position : Intern Counselor & Receptionist

Duration : 2016/03/01 – 2017/01/10

Duties : Providing one on one sessions of therapy with clients, writing reports and

Conducting assessments. Answering phone calls and making reservations,

attending to all front desk duties.

Reason to Leave : Contract Ended

Name of company : TraumaClinic SA

Position : Intern Counselor & Receptionist

Duration : 25/01/2015-30/06/2015

Duties : Providing counseling to high school learners undergone traumatic experiences

Such as sexual, physical, emotional and verbal abuse. Conducted presentations and group sessions. Liaised between learner and parent to discuss issues, wrote reports. Welcoming and greeting visitors, answering telephone, Microsoft Word and Excel., manage all front desk duties.

Reason to leave : Contract ended.

Name of company : Sikubantu Non-governmental Organisation

Position : Volunteer

Duration : Currently volunteering

Duties : Organising outreach programs, conducting educational programs, being an MC, collecting and distributing food parcels

References

Name of person : Dr T. Sefike

Position : Counseling Psychologist

Company : Sefike and Partners Inc

Contact : 072*******

Name of person : Silindile Magwaza

Position : Secretary

Company : Sikubantu NGO

Contact number : 071*******

Name of person :Nokwanda Tembe

Position :Social Worker

Company : Department Of Social Development

Contact number : 072*******

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