Customer Care Service Quick Learner Reliable Trustworthy
Resume:
Sheri Hawkins
Crossville, TN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Scheduling Specialist
Five Star Claims Adjusting - Melbourne, FL
June 2020 to Present
Schedule and coordinate for 50 plus Public Adjusters. Contact via phone, text or email clients to schedule inspections and Reinspections as well as Engineer inspections. Map out travel times in between inspections. Retrieve pertinent information from insurance carriers, such as Policies, estimates and assigned Desk Examiner and Field Adjusters. Uploading Docs to client files. Bitrix: RingCentral : Google Calendar: Google Drive: Seasonal Sales and Service Supervisor
Radial, Inc.( Call Center) - Melbourne, FL
April 2019 to June 2020
Fashion Escalations Team.
Responsible for follow up calls to customers who are escalated or who have requested a supervisor. Processing returns, world ship, reships and price adjustment authorization. Epiphany, Jda, Outlook, Salesforce, Demandware, Gim, Aptos, Windows and Navar. Intake Representative
Evicore Healthcare - Melbourne, FL
February 2019 to April 2019
(Temp)Call Center Inbound. Handling incoming calls from multiple doctor offices and facilities that need pre-authorizations for procedures that members insurance companies require before patient can move forward with scheduled appointment. Handle Back dating pre-authorizations. Taking anywhere from 60-100 calls within my 8 hour shift. Setting up P2P with the Physicians and directing/transferring all calls that need further assistance to the correct department. Appeals, Eligibility and etc. Imagine One: Nice: Microsoft Word: Jabber: Powerpoint: Sharepoint Bartender
Crossroads Sports Bar
November 2015 to February 2018
Opening and closing duties: Mixing and pouring drinks for customers: Coming up with new drink specials daily: Having a positive and upbeat personality: Customer satisfaction: Money Handling and CC Authorizing: Batching out at the end of each shift and Balancing cash draw: Dropping Bank Deposits: Training new employees and running monthly staff meetings: Customer Service Rep
Ricoh Printing Systems
April 2013 to August 2015
Processing numerous. incoming. phone calls from customers needing service or supplies for there machines. Call Center environment.
Customer Service Rep
Heinemann Publishing - Portsmouth, NH
January 2003 to February 2013
Data Entry Answering multi-line phones Credit card authorizations Faxing Processing incoming mail Mail distribution Fed-Ex UPS Editorial events Setting up on-line customer accounts One on one customer relations Responsible for multiple customer accounts Collections Problem Solving Working independently as well as a team•
Inbound/Outbound calls
• Excel• Windows• Global• Microsoft outlook• SAP•
Bartender/Server
American Legion Post - Newmarket, NH
October 1998 to May 2003
Customer Service: Mixing drinks: Interacting with old and new clientele: Money transactions: Opening and closing duties: Inventory: Calling in Liquor/Beer order: Banking: Stocking cooler: Stocking shelves with glasses:Multi-tasking: Keeping customers happy: Trained new Bartenders: Team/Unit Coordinator
Lamprey Health Care - Newmarket, NH
May 1997 to January 2003
•Coordinating employee schedules• Completing referrals• Insurance authorization• Scheduling patient appointments• Working with eight different Physicians• Overlooking the work of co-workers• Training new employees• Collecting co-pays• One on one patient services•Inbound/Outbound Calls
•Word •Excel •Windows •Medi-tech •Microsoft outlook Education
High school or equivalent
Newmarket High School - Newmarket, NH
September 1984 to June 1988
Skills
• Customer Service
• CSR
• Customer Care
• Call Center
• Data Entry
• Computer Literacy
• Office Experience
• Administrative Experience
• Microsoft Office
• Salesforce
• SAP
• Microsoft SharePoint
• Sales Management
• Cold Calling
• Multi-line Phone Systems
• Bartending
• Typing
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