Administrative assistant, customer service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SIMA KOHANOFF

************@*****.*** 818-***-**** 4643 Caritina Drive, Tarzana, CA 91356 Resourceful and experienced Administrative Assistant offering expertise in customer service, meeting scheduling, travel arrangements, task prioritization and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Administrative assistance

Managing office operations

Travel planning

Types 50 WPM

Mail handling

Office management

Punctual

Multi-line phone proficiency

Organizing mail

Sorting packages

Proper payment verification

Appointment setting

Transporting files

Greeting visitors

Excellent communication skills

Sorting mail

Accounts payable / accounts

receivable

Recording patient demographics

Data entry

Works well under pressure

Payroll and budgeting

Scheduling

Inventory management

Invoice preparation

Pleasant demeanor

Answering incoming calls

Social media knowledge

Multi-line telephone systems

Customer service-oriented

Accurate and detail oriented

Articulate and well-spoken

Professional phone etiquette

Administrative Assistant / Orthopedic Pain Management - Encino, CA / 04.2005 - 09.2008

Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on a daily basis.

Opened and properly distributed incoming mail.

Ordered and distributed office supplies while adhering to fixed office budget.

Performed diverse office assistance functions as required. Created and maintained processes for administrative operations to improve accuracy and efficiency.

Composed and drafted all outgoing correspondence and reports for managers.

Escorted visitors to specific offices or meeting rooms. Managed the reception area for this busy medical office, including greeting visitors, directing telephone calls and providing information for inquiries.

Maintained a clean reception area, including lounge and associated areas.

Kept detailed records of employee vacation days, sick time and personal days off.

Drafted biweekly time sheets for 30 employees.

Ordered medical supplies

Insurance authorization

Payroll

Escorted patients to the exam rooms

Wrote professional memorandum, letters and marketing copy. Typed and compiled documents, answered phones and completed paperwork for the office.

Front Office Manager / Rcm Technologies Inc - Manhattan, NY / 09.1997 - 08.2000

Monitored the front desk so that any questions that came up could be responded to quickly and effectively.

Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.

Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Ordered all office supplies including ink cartridges, toner and paper. Distributed incoming mail throughout the office.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Assisted with correspondence, reports and special projects. Proactively gathered all materials necessary for meetings in advance. Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner.

Compiled company information and related material and distributed it to candidates.

Oversaw inventory and office supply purchases.

Ordered and distributed office supplies while adhering to fixed office budget.

Managed conference room calendar upon request from employees and senior management.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Performed diverse office assistance functions as required. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Opened and properly distributed incoming mail.

EDUCATION

Worked to maintain cleanliness of reception area to maintain welcoming environment.

Planned meetings and prepared conference rooms.

Managed office operations including communications, mail distribution, supply ordering and inventory control.

Answered telephone inquiries from clients, vendors and the public. Typed and compiled documents, answered phones and completed paperwork for the office.

Answered and quickly redirected up to 40 calls per hour University Of Phoenix - Woodland Hills, CA / 2003

Bachelor of Science: Information Technology

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