Social Media Service Representative

Kirsten Jones

**** ******** **.

Buena Park, CA *0621

Phone: +1-714-***-****

E-Mail: **************@*****.***

Career Focus

●Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

●Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

●Calmed upset customers, rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Employment Summary

Flight Attendant

July 2015 - present

Spirit Airlines

Las Vegas, NV

Duties

Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the flight.

Welcoming passengers on board and directing them to their seats.

Answering passengers' questions about flights, aircraft, weather, travel routes and services, and arrival times.

Checking to ensure that food, beverages, emergency equipment, and other supplies are on board.

Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away.

Making announcements on behalf of the pilot.

Serving and selling beverages, meals, snacks, and alcoholic beverages.

Customer Service Representative

November 2013 – July 2015

Golden Rain Foundation

Laguna Woods, CA

Duties

Resolving customer complaints via phone, email, mail, or social media.

Taking payment information and other pertinent information such as addresses and phone numbers.

Compiling reports on overall customer satisfaction.

Utilizing computer technology to handle high call volumes.

Greeting customers warmly and ascertaining problems or reasons for calling.

Front Desk Clerk

November 2011 - November 2013

Rancho Los Amigos Rehabilitation Center

Downey, CA

Duties

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directing visitors by maintaining employee and department directories; giving instructions.

Maintaining security by following procedures; monitoring logbook; issuing visitor badges.

Maintaining safe and clean reception area by complying with procedures, rules, and regulations.

Gathering personal and insurance information.

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