Social Media Service Representative

DIANA KARINA NUNO

209-***-**** ***********@*****.*** www.linkedin.com/in/diananuno

OBJECTIVE

Seeking the opportunity to learn, excel and succeed in a communication related field. SKILLS & ABILITIES

Excellent written,verbal and interpersonal communication skills

Keen problem-solving skills, allowing rapid assimilation and resolution of complex problems

Exceptional self-starter

Proficient in Microsoft Outlook, Word, Excel and PowerPoint

Certified Bilingual Speaker by the State of California

Spanish Medical Interpreter Certification

RELATED EXPERIENCE

Self-Help Federal Credit Union Modesto, CA

Call Center Member Service Representative March 2020 - Current

Consistently provide problem solving skills by using deductive and inductive reasoning to effectively perform and respond to members.

Secured confidential information and records to the highest of standards and moral integrity

Manage relationships as an intermediary liaison between external constituents and internal departmental workgroups

Responsible for professional discernments to interpret internal policies and guidelines by taking subsequent findings to make decisions that encourage customer loyalty, trust, growth and retention. Self-Help Federal Credit Union Riverbank, CA

Member Service Representative; Contract November 2019 - March 2020

Provided exceptional customer service for all members

Managed customer transactions for account deposits, withdraws, loan payments and payroll.

Opened and maintained member accounts by implementing compliance rules and cross selling expertise. Hope For Animals International Manteca, CA

Social Media Coordinator August 2017 - May 2019

Conveyed effective marketing strategies and actively shaped the brand identity to provided successful adoptions

Created and managed content for major social platforms including Instagram and Facebook by instrumenting automation tools

Curated and optimized content for the website

Assisted with Non-Profit Organization Grants, fundraising, and drafted donation letters Sensiba San Filippo Pleasanton, CA

Entry Level Administrative Assistant August 2018 – May 2019

Effectively maintaining and building lasting relationships with clients

Successfully handled sensitive client information within CRM, VPM, Proof Point and MY1040DATA

Managed building management communications, office supplies, coordinating and planning of office events

Assembled client tax returns and financial statements J and J Removal Manteca, CA

Marketing Coordinator August 2017 - August 2018

Managed the company’s billing and event budget, payroll and filing of client documents

Maintained and audited employee files for proper leave of absence, incident reports, health and unemployment benefits.

Recorded and conducted new job openings and facilitated recruitment for new hire candidates

Updated managers of their meetings, while assisting them with website developments, presentations, generating of reports and analytics

Central Valley Injured Worker Legal Clinic Modesto, CA Receptionist September 2015 - August 2017

Managed client walk-ins, incoming and outgoing calls for three attorneys

Managed client appointments, transportation and interpretation services

Resolved clients concerns regarding the workers compensation system

Created notions and legal documents in A1 Law system for corresponding cases EDUCATION

University of the Pacific Stockton, CA

Bachelor of Arts, Communication

RESEARCH ANALYSIS

Emotional Intelligence and Interpersonal Communication Bay Area Conference, 2017

The purpose of this study was to understand the significance between emotional intelligence and interpersonal communication

Research Methodology paper for a required communication course

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