QA Lead/ QA Manager
Resume:
Amit Singh
Mob: +1-617-***-****
Email – adkq86@r.postjobfree.com
AREAS OF EXPERTISE:
Professional Background:
13+ years of experience in Ecommerce, retail, Airlines Industry, Insurance, BFS, QSR, Healthcare with strong knowledge of all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
5+ years of experience as a Project Manager, Test Manager, QA Lead managing distributed teams in delivering end- to-end high-revenue applications.
Currently working with Cognizant Technology Services as Test Manager.
Successful implementation of numerous complex projects globally, with rapidly evolving requirements and challenging timelines resulting in multiple client and organizational accolades.
Demonstrated experience across tools and platforms including ALM, qTest, JIRA, Oracle, SQL, Data Analytics, DB2, web services, API (Postman), web applications, Middleware testing, Shell Scripting, Unix, Jenkins, QTP, Mobile (IOS & Android), VersionOne, Bugzilla, Bug host, JIRA/ zephyr, Kount, AR tool, Splunk, Dynatrace, Value link, Payeezy, Microsoft Azure – Cloud Computing Services and Power BI.
Profound experience working Agile and waterfall methodologies across various stages of testing involving Production Validation, User Acceptance testing, Regression testing, System Integration testing, System testing Performance testing and End to End Automation.
Implemented End to End Automation and In-Sprint Automation using Selenium.
Experience with a wide breadth of technologies such as APIs, Java, .Net, Salesforce etc.
Exposure to Java driven Framework and Selenium, QTP and eggplant automation.
Decision making authority at a program level to drive directions for application testing groups for all testing related matters.
Management of strategic and tactical relationship with program stakeholders helped achieve overall success of the project.
Providing definitions to RACI Matrix, and entry/exit criteria for each test phases.
Identification of program risks and resolutions with mitigation/contingency plans to avoid failure over cost.
Vast experience working in conjunction with the business partners and other stakeholders of the project.
Conducted Data base testing, Server validation with Linux commands and Shell scripting and run the batch, Validate GUI and batch result
Vast experience in performing the overall management activities for the UAT testing efforts.
Extensive experience in preparation of the root cause analysis, project status and retrospective reports.
Preparation of process flow and data flow diagrams to decode the system architecture.
Experience on web service, API testing using postman and web service monitoring using Splunk and Dynatrace.
Leading Scope discussion meetings with all dev leads/Business and understanding requirements
Experienced in developing test plans, test strategy and assessing situation to come up with action plan.
Experience in Test Estimation, Test Design, Test Execution, Defect Management, Monitor metrics.
Rich experience on Mobile app Testing (Android and iOS) and integration with loyalty, payment processer and fraud detection system.
Extensively worked on Functional, Integration, Regression, Data Base and ADA Testing.
Experience with quality automation with CI/CD
Extensively Worked on different POS systems and integration with loyalty, payment terminals & Web base application Testing.
Collaborative leader
Process Improvements
KPI Improvement
Data Management
Test Plan & Test Strategy
Agile and waterfall methodologies
ISTQB Certified
Salesforce
Project Planning & Estimation
Resource planning
Web Services, API Testing
Cloud Testing- Microsoft Azure-900 Certified
Agile/Scrum (Certified SAFe® 5 Scrum
Master)
Point of Sale & Mobile App
Test Automation
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External Certifications:
• Certified SAFe® 5 Scrum Master
• Certified Salesforce Configuration
• AZ900 – Certified
• ISTQB – Certified
• Oracle Certified Professional PL/SQL Developer
• qTest Specialist Level 1
Technical Skills:
Domain Restaurants (QSR), Airlines, Real Estate and Banking, Financial Markets and Healthcare Languages Worked
on
Sql, Unix/Linux commands, C++, C, JavaScript, Java, Salesforce Databases SQL Server 2002, MS Access, Teradata, Oracle SQL Developer, DB2 Project Life Cycle &
Process Model
Agile (Scrum), V Process Model, Modified Waterfall Model, Waterfall Model and so on Operating System Windows 98/XP/2000/ Windows 7,8, 10 Enterprise, UNIX, Android & iOS Tools / Hardware
qTest, Azure DevOps, ALM 11, Quality Center 9.0/10.0, VersionOne, Bugzilla /Bug host, JIRA/ zephyr, AR tool, Splunk, Dynatrace, Value link, Payeezy, Jenkins, Oracle 9i, SQL Server, MS-Access, Selenium, HP QTP, LoadRunner, Postman, SOAP UI (Basic), NCR POS, PAR POS, Micro Symphony POS, eggplant, Kount(mobile payments and Fraud) and Mobile Device, Power BI
Employment History: -
Name of the Company Designation Address of the
employer
From To Duration
Patni Computer
Systems Ltd
Software
Engineer
A-4/5 IIIrd Floor
Logix Park Noida -
201301
07th May
2007
31st March
2009
1 year 10 Months
Mosaic Technologies Software
Engineer
A-43, Block-C 2nd
Floor Noida-
201301
10th April
2009
18th
December20
09
9 Months
Cognizant Technology
Solutions US Corp
Manager-
Project
211 Quality Cir,
College Station,
TX 77845
23rd
December
2009
Till Date 10 Years 9 Months
Educational Qualification:
Education & Credentials
Bachelor of Engineering in Computer Science from University institute of technology, Barkatullah University, Bhopal with 1st class Page 3 of 6
Work Experience Details: -
Project Title Humana (Clinical Guidance eXchange)
Duration April 2020 – Till Date
Location Atlanta GA
Tools/Hardware Azure DevOps, qTest, Dynatrace, Selenium, Microsoft Power BI, Microsoft Forms, ETDM Operating Systems Windows 10
Role Test Manager
PROJECT DESCRIPTION:
CGX is Humana’s clinical management system that encompasses the areas of Utilization Management, Case Management, LTSS & Integrated Member Profile. It helps manage the use of medical services of policy holders. CGX 2.0 is a Responsive Web Design (RWD) platform. Utilization Management (UM): Managing authorizations for applying a member’s medical policy to a health care event - Medical Authorization Management including an operational workflow tool for nurses
Care Management (CM): Managing members health outcomes through gap in care insights, clinical profile and predictive model scores Identification and management of members’ problems and operational workflow tool for care managers Long Term Services & Supports (LTSS): LTSS defines a specific set of services typically required of seniors (age 65 years and above) and those with disabilities. It is unique from typical acute medical and non-medical authorizations performed and paid since most LTSS members require sustained assistance
ROLES AND RESPONSIBILITIES:
As Test Manager at onshore, responsibilities include:
• Test Estimation and projection of resources for the multiple projects involved
• Responsible for end-to-end project management covering complete lifecycle starting from pre-discovery to closer
• Coordinate with different application teams also with SIT, UAT, Performance Engineering Team, Release Management, Configuration Management & Production Support.
• Responsible for communication, including status reporting, risk management, escalations, problem solving and, in general making sure the project is delivered on schedule and within scope
• Facilitated test-driven development on all projects increasing quality
• Leading Scope discussion meetings with all dev leads/Business and understanding requirements
• Preparing the Test Strategy for the Program Level projects
• Generate KPI for leadership
• Conducted Web Service, API Testing using SOAP UI
• Batch Application Testing & GUI Application Testing using Automation testing
• Environment setup, configuration, and allocation between multiple projects
• Test Data Setup identification using ETDM
• Primary Support to address business needs to support on their needs on test data/test environment/tools
• Working with UAT to get the sign off for deliverables
• Weekly Status Reporting to Business and stake holders
• Assigning and owning pager Support for Test Environment servers
• Production Support during the implementation for the projects
• Coordination with Offshore team for deliverables
• Participate in Sprint Planning & Retrospective meetings along with the Key stakeholders
• Implement in sprint and Regression automation using Selenium
• Use acceptance criteria to perform End to End Automation/Regression testing
• Preparation of reusable methods to improve robustness, reusability and maintainability of the automation test scripts
• Test Plan and test Strategy
• Used ADO for bug reporting and tracking user stories Page 4 of 6
Project Title Delta Air Lines. (IAP App Mod)
Duration April 2018 – March 2020
Location Atlanta GA
Tools/Hardware Linux Server, HP ALM, VersionOne, SQL Client, SecureCRT, qTest, Selenium, Jenkins Operating Systems Windows 7, Linux
Role Test Manager
PROJECT DESCRIPTION:
Remediate Enterprise Business Applications and Application Services for Modernization requirements Address some portion of the 300+ Enterprise Business Applications and Application Services that have been identified as falling into one or more of the following areas of concerns: AIX, HPUX, Solaris, RHEL < 6.9, Oracle < 11.2, and WAS <7. Delta Air Lines is an American largest airline company based in Atlanta, Georgia
ROLES AND RESPONSIBILITIES:
As Test Manager at onshore, responsibilities include:
• Test Estimation and projection of resources for the multiple projects involved
• Leading Scope discussion meetings with all dev leads/Business and understanding requirements
• Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem- solving techniques and helps the team become better problem-solvers for themselves.
• Leading Scope discussion meetings with all dev leads/Business and understanding requirements
• Preparing the Test Strategy for the Program Level projects
• Batch Application Testing & GUI Application Testing using Automation testing
• Environment setup, configuration, and allocation between multiple projects
• Test Data Setup identification
• Primary Support to address business needs to support on their needs on test data/test environment/tools
• Working with UAT to get the sign off for deliverables
• Weekly Status Reporting to Business and stake holders
• Assigning and owning pager Support for Test Environment servers
• Conducted Web Service, API Testing using Postman
• Production Support during the implementation for the projects
• Coordination with Offshore team for deliverables
• Handled Security certificate related activities for PCI applications
• Participate in Sprint Planning & Retrospective meetings along with the Key stakeholders.
• Attend daily stand up meetings to update the overall testing status.
• Use acceptance criteria to perform End to End Automation/Regression testing.
• Preparation of reusable methods to improve robustness, reusability and maintainability of the automation test scripts.
• Test Plan and test Strategy
• Participated in Design Phase, together with members of the Product team
• Followed agile methodology during the project
• Used Version-one for bug reporting and tracking user stories
• Conducted Data base testing, Server validation with Linux commands
• Shell scripting and run the batch, Validate GUI and batch result
• Test different payment method and payment Processing
• Maintained Traceability Matrix
• Participation in walkthrough and review meetings
• Used QC/qTest and Version-one to create and maintain the Test cases and the Test scripts for both System Testing and Regression Testing.
Project Title Dunkin Brands Inc. (Order on the GO) Duration December 2015 – March 2018
Location Canton MA
Tools/Hardware NCR POS, Mobile, Kount, AR tool, Splunk, Value link and Payeezy Operating Systems iOS, Android, Windows 7
Role Test Manager/QA Lead
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PROJECT DESCRIPTION:
Dunkin Donuts is a leading fast-food restaurant based in Canton, MA. The purpose of the proposed system is to implement a mobile ordering platform to facilitate the customers’ ability to place mobile orders. The mobile ordering platform is integrated with the radiant POS system. The menu items including the pricing presented to the customer will reflect the store’s menu to which the order is being placed
Dunkin' Donuts is an American global doughnut company and coffeehouse chain based in Canton, Massachusetts in Greater Boston
ROLES AND RESPONSIBILITIES:
As Test Manager/QA Lead responsibilities include:
• Test Plan and test Strategy
• Participated in Design Phase, together with members of the Product team for Mobile testing
• Attended weekly meetings to address any new developments
• Followed agile methodology during the project
• Used Jira for bug reporting and tracking user stories
• Conducted Mobile Application testing for iPhone, Android
• Involved in testing of payment process which plays a vital role in the POS, sales, return, exchange, cashback, void, promotion, and multiple tender option, reviewed the POS test report and coupon authorization
• Test different payment method and payment Processing
• Test mobile app for Americans with Disabilities Act (ADA)
• Wrote detailed requirements for enhancement of certain features on native Mobile Applications
• Created manuals for UAT testers and external users to explain the features of native mobile applications
• Analyzed the Business and Technical Documents to understand the Data flow from Front End to Back End
• Tested the application on different Smart phones, Tablets, Handsets, and various Mobile Devices (iPhone, Samsung Galaxy, HTC, Motorola, LG, and various Smart phones)
• Maintained Traceability Matrix
• Performed Sanity testing, Smoke testing, Positive and Negative testing, and Usability testing.
• Conducted Web Service, API Testing using SOAP UI
• Analyzed software test plans, co-ordinate automated and manual test cases.
• Understanding the Project Requirements and application functionalities
• Expertise in review and documentation of test plans, checklists, and test cases
• Tested mobile application on different devices using an emulator and simulator
• Participation in walkthrough and review meetings
• Used Jira to create and maintain the Test cases and the Test scripts for both System Testing and Regression Testing.
• Attended project meetings, release meetings, and QA status meetings
• Prepared Test Cases, Test Data, execute test, validate results, manage defects, and report results. Other Project highlights:
Project Name Company Role Duration Client
Dunkin Brands Inc. (BR
Ecommerce)
Cognizant QA Test Lead July 2017 – February
2018
Dunkin Brands Inc.
Canton, MA
PHH Mortgage RESPA – Real
Estate
Cognizant QA Test Lead June 2015 –
November 2015
Kolkata, India
(Offshore)
McD Australia - Restaurant Cognizant Team Lead (Mobile) November 2014- May 2015
Kolkata, India
(Offshore)
Taco Bell QA - Restaurant Cognizant Functional Tester
(Mobile)
January 2014 –
November 2014
Kolkata, India
(Offshore)
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Rentokil Initial QA - Hospitality Cognizant Functional Tester April 2013- December 2013
Kolkata, India
(Offshore)
Etihad Ecommerce BAU -
Airlines
Cognizant Functional Tester June 2012-March
2013
Kolkata, India
(Offshore)
Chase MB Originations QA -
BFS
Cognizant Functional Tester November 2010-May
2012
Kolkata, India
(Offshore)
Monitoring Internal Controls
System (MICOS)
Cognizant Functional Tester March 2010 – Oct
2010
Kolkata, India
(Offshore)
Magnetek Mosaic Functional Tester April 2009 –
December 2009
Noida, India
(Offshore)
Denso International America,
Inc. (TFT Project Automation)
Patni Functional Tester July 2007 – March
2009
Noida, India
(Offshore)
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