MUHAMMAD ALI

Mobile: +974-********

E-mail: adkq5z@r.postjobfree.com

OBJECTIVE: To work in an organization where I can fully utilize and further develop my Customer Service Skills, in conjunction with Extensive Experience, Process Analysis and Technical Skills. SUMMARY

Capacity to Work Intensely Under Pressure –

Demonstrated by timely completion of all

assigned tasks, to the standard required even

during the peak seasons.

Attention to Details – Put knowledge to

maximum use and focus on details of service to

satisfy customer's needs to the best of my

ability.

Effective Communication Skills – Worked well

with clients across diverse nationalities on

multiple occasions.

Strong Team Leader – Creating a collegial

environment and focusing team efforts into

achieving targets.

Dedicated & Motivated – who aims to reach to the top through hard work and perseverance. WORK EXPERIENCE

Oct 2018 - Present Office Supervisor, Happy Journey Travel (Doha, Qatar)

• Customer service agent

• Handling Call Center calls

• Handling reservations, ticketing and seat confirmation for walk-in customers and corporate client

• Handling Visa queries and agents’ queries

• Handling skyward passengers

• Update and implement developments of new policies and procedures.

• Handling sub agents & maintaining long business relation Sep 2014 – Sep 2018 Office Manager, UNITS TOURISM L. L. C (Sharjah, UAE)

• Setting office and staff targets

• Maintain office atrium and staff duty roaster

• Office documentations (trade license, staff visa, etc.)

• Maintain sales report for all Airlines on a fortnight basis

• Manage sales and maintain sales calls

• Handling Groups and Visa Assistance

Nov 2007 – July 2014 Senior Customer Service Agent (Dedicated at Emirates Airlines GSA counters)

SHARJAH NATIONAL TRAVEL & TOURIST AGENCY (SNTTA) L.L.C. SHARJAH (UAE)

EMIRATES AIR LINE SHARJAH HUB (GSA)

• Customer service agent

• Handling Call Center calls

• Handling reservations, ticketing and seat confirmation for walk-in customers and corporate client

• Handling Visa queries and agents’ queries

• Handling skyward passengers

• Update and implement developments of new policies and procedures.

• Handling sub agents & maintaining long business relation May 2004 – July 2007 Reservations and Ticketing Agent, FAMILY TRAVEL (Lahore – Pakistan)

• The job involved taking care of all the customers of Family Travels

• Handled sales visits, fare inquiries, seat confirmations, follow ups for corporate clients like G.E., LG, Mitsubishi, Toyota, ABN Amor Bank, Nestle

• Formulate and prepare self-correspondence memos, plans, programs and work schedules, which met work

requirements on deadlines

• Co-ordinate work planning, operating procedures, organization and budgetary requirements.

• Provided support to the sales team, to meet service objectives.

• Built and maintain interpersonal skills within the company and trade partners, with a high level of motivation and camaraderie, thereby enhancing the organization image for mutual business benefits.

Nov 2003 – April 2004 Accounts Officer, FAMILY TRAVEL (Lahore – Pakistan)

• Dealing with Cash & Bank transactions.

• Posting cash/credit entries in the Accounting (Milestone) application & preparing receipts.

• Preparing invoice, cash refunds, payment voucher, and Input data.

• Fortnight reporting to the Airlines.

• Handled Receivable, Payable, Bank & Cash Reconciliation, Maintain Petty Cash; follow up Payments with clients and reporting directly to the Accounts Manager with the updates.

• Reconcile supplier’s statement with our ledge books and make payments accordingly.

Mr. .Muhammad Irfan Omer

Manager

Happy Journey travel

Contact No.: 5581 7476

REFERENCES

TECHNICAL EXPERIENCE

• RESERVATION SYSTEMS: Mars, Gabriel, Sabre, Galileo, Easy mars and Amadeus (with Certification)

• MS Office: Word, Excel, PowerPoint

TRAINING / WORKSHOP CERTIFICATIONS

• PROACTIVE CUSTOMER SERVICE – Smart Enterprise FZE Institute U. A. E.

• CUSTOMER SERVICE SKILLS – Brain Power Institute Dubai, UAE

• ETIQUETTE FOR EXCELLENT CUSTOMER SERVICE – Spearhead Training Dubai, UAE

• STANDARD COURSE IN RESERVATIONS AND TICKETING (BASIC AND ADVANCED TICKETING, FARE CALCULATIONS AND CONSTRUCTION) – Family Travel Institute, Pakistan

• SELLING SKILLS CERTIFICATE FOCUSED ON PERSONAL ATTITUDE, BODY LANGUAGE, TELEPHONE ETIQUETTE, PRODUCT MARKETING - Family Travel Institute, Pakistan. EDUCATION

BASIC QUALIFICATION:

• Intermediate & Secondary Education (Lahore – Pakistan) PROFESSIONAL QUALIFICATION:

• Emirates Aviation College:

• Galileo Reservation & Ticketing, 360 Degrees Fares

• Saber Conversion Course

• Ali Computer College, Lahore - Pakistan

• Operating MS-Office applications and Windows Course PERSONAL INFORMATION

Date of Birth : 07 September 1984

Nationality : Pakistani

Religion : Islam

Visa Status: : Work Visa with NOC

Qatar Driving License : Valid until 2024

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