Assistant Manager
Resume:
IRENE RODRIGUEZ
Panorama City, CA 91402
************@*****.***
PROFESSIONAL OBJECTIVE
Accurate, thorough, and persistent individual seeking a position as an Administrative Assistant. Excellent interpersonal skills furthered by customer service background and capable of creating an enthusiastic and welcoming environment. Offering exceptional communication, customer service, and problem solving skills to bring an outstanding change in the overall efficiency of the company.
Education
High School Diploma June 1988
San Fernando High School
San Fernando, CA
QUALIFICATIONS __
20+ years’ experience in excellent customer service;
Excellent Presentation and Organizational skills;
Ability to learn new skills at a fast pace;
Hardworking, energetic, and reliable;
Exceptional Verbal Communication skills;
Exercise good judgment and diplomacy;
PROFESSIONAL EXPERIENCE __
NBC UNIVERSAL STUDIOS, Universal City, CA August 1995-Present
WOLFGANG PUCK CATERING, Universal City, CA Nov. 2015-Nov. 2019
BON APPETIT CATERING, Universal City, CA Nov. 2019-Mar. 2020
Room Service Delivery Manager – Commissary Assistant Manager
Managed client, customer, and employment relations.
Supervised four full time union employees for daily delivery operations.
Conducted daily meetings with Room Service staff for the improvement of communication and efficiency of the company.
Provided coaching and training to employees.
Worked closely with management to identify and develop employees.
Served as direct liaison for all customer needs and concerns.
Consistent communication and coordination with upper management.
Scheduled and coordinated meal deliveries for various corporate groups and executives within the company as well as schedules for staff.
Implemented systems to improve the process of allocation of corporate overhead and expense account charges.
Reconciled day to day employee tip data and customer invoices.
SKILLS
Data Entry and clerical skills for dental assistant program.
Accounting Clerk, accounts payable and receivables and weekly payroll calculations.
Credit Editor, confidential communications with financial institutions to clear and/or update customer credit information for residential mortgage company.
Fluent in both English and Spanish (oral and written)
Proficient in SAP and Microsoft Programs.
REFERENCES AVAILABLE UPON REQUEST
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