Quality Customer
Resume:
MOHALI-******
Mobile : 987-***-****
**********@**********.***
RAJNEET BHATIA
Summary
Objective
Handling Collection.
Well versed with local areas, risky profiles and market defaulters.
Planning, analysis, forecasting and interpersonal skills
To ensure consistency in standards through flexible system and providing a high level of service. To contribute my skills and flair towards the growth of my organization.
Experience
Axis Bank Ltd,Chd (on the roll of Team Lease)
Duration – 4 yrs
Designation –Sr Team Leader
Handling Portfolio : Secured and Unsecured
Job Profile :
Managed collections for North locations.
Direct and handle the daily activities of Collections Team.
Conduct quality checks such as back calling, agency quality check analyses results and sharing with team.
Coordinate with agencies for Issues, Reports, Escalation, Queries & Sharing of Important Information.
Conducting monthly meeting with Agencies to take valuable feedback on part of Collection.
Conducting training programs on product, processes and Collection and risk skills with entire team.
Performing capacity planning for agency staff on an ongoing basis to ensure proper coverage of the portfolio
Conducting Fraud and Skip cases Investigations.
To maintain relationship and achieve customer satisfaction.
Handling Escalation calls related to Collection, Verifying payments.
Responded to customer issues and complaints in courteous manner.
Confident and clear communication also creating a sense of urgency in making payments.
Set monthly collections goals.
Promoted to Supervisor for performance excellence and to instill an improved team atmosphere to drive staff motivation, commitment and productivity.
Increased daily collections recovery through the development of dialer processes to increase contacts.
Previously Working with Multinational Bank Agency(NCCB) as Supervisor,10yr Experience of handling Verification and Collection. Monitoring and Controlling TAT and Quality.
Education
2002 - 2004 PGDBA, Marketing Management
A correspondence Two year program from Symbiosis University, Pune.
1998 – 2000 Bachelor of Arts
Govt. College for Girls, Sector-11, Chd
affiliated to Punjab University.
Computer Skills
Completed one year computer course from Govt. Recognized institute CEDTI with first division.
Apt at handling MS DOS, Windows 95 & 98, MS Office, MS Access, Internet Concepts
Personal Details
Father’s Name Mr. J S Bhatia
Date of Birth 18-02-1979
Marital Status Single
Gender Female
Nationality Indian
Languages English, Hindi and Punjabi.
Achievement
Got Certificate from Kotak Mahindra Bank Credit Cards Division best supervisor 2011 -2012.
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