Support Service
Resume:
Yash Patel
Information Technology Specialist
New York Cell:347-***-**** *************@*****.***
Elmhurst, NY
*************@*****.***
OBJECTIVE
To obtain a challenging career as an efficient Information Technology technician in a reputable company where I will be able to apply my expertise in troubleshooting and assorted computer maintenance alongside skilled individuals. Along with 3 years of experience in the field, I have obtained a bachelor’s degree in Computer Information Systems.
EDUCATION
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EXPERIENCE
New York City College of Technology
Bachelor of Computer Information Systems
Graduation: December 2019
Long Island City High School
High School Diploma
Graduation: July 2014
I.S.5 - The Walter H. Crowley Intermediate School
Middle School
Graduation: June 2010
Certifications:
Google IT Support Professional Certificate
ALISON ABC IT - Computer Training Suite
KEY SKILLS
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Fluency in English, Gujarati, and Hindi
Excellent telephone service and proficiency in Remote Troubleshooting, Remote User Support
Good analytical and troubleshooting skills
Patient and able to walk someone through the repair process
Outstanding interpersonal skills
Stay abreast of changes in technology via understanding installations and updates
Good organizational abilities
Digital literacy: Remote Access, Microsoft Office, Active Directory, Computer Maintenance, Printer, Smart Board, iPad support, Windows, MacOS, Ubuntu, VMware, Virtualization, Imaging, SendinBlue, BeePro, Filmora 9, Doodly, Wordpress, V-tiger, Moodle, Handbrake, Software UAT testing, FreshDesk, Egnyte.
Benchmark Education New York, NY 2020
IT Support Responsibilities:
Solving a diverse range of customer issues involving customer’s use of company’s technology-based products (Tier 2 support)
Web based software UAT testing and document any new technology issues discovered to contribute to team knowledge
Provide Software technology solutions to Schools across NY-FL and remote troubleshooting for school districts.
Create, document, and research records in a CRM system
Create and maintain Syn data between Benchmark technology and Schools
Meditrial USA New York, NY 03/2020-10/2020
IT Specialist Responsibilities:
Provide technical assistance to Executive and senior management (Level 2)
Gain feedback from customers about GUI
Train on software usage and provide assistance issues related to software
Run reports to determine malfunctions that continue occur
Development/customize e-Learning courses, V-tiger, Salesforce, html CSS, Web design, Video editing, Email campaign, Webinars
Respond to queries either in person or over the phone
Respond to email messages for customers seeking help
Walks the Customer through the problem-solving process
Follow up with customers to ensure the issue has been resolved
New York City Department of Education Brooklyn, NY 07/2018-11/2019
Internship
2018-2019
Information Technology Technician Responsibilities:
Configured wireless devices to access the DOE network
Maintained classroom servers and technological equipment inventory
Monitored equipment and worked with the Help Center to ensure timely repair with the Cherwell ticketing system
Provide assistance in the use of technological equipment
Ensured that the LCD projectors, smart boards, and related audio/video equipment are functional
Assisted in the installation of new desktops, laptops, and printers
Troubleshooted hardware and software problems
Conducted remote access, and provided phone and email support
Walgreens East Elmhurst, NY 2016-2017
2016 – 2017
Customer Service Responsibilities:
Maintained customer service, provided product knowledge
Offered one-on-one phone support
Literate in operating and maintaining a balanced cash register
Participated in inventory counts
Assisted in floor moves and replenished merchandise
Performed routine checks on products displayed
Placed weekly supplies orders and completed service checklists
NYC and Company New York, NY 06/2014-04/2016
2014 – 2016
Information Specialist Responsibilities:
Possessed knowledge of New York city’s attractions and activities
Sold various exploration products, programs and services
Directed tourists to their destinations
In-depth explanations of procedures: answered clientele questions and provided detailed information on services
Established charge card accounts and handled large cash as well as credit transactions
Completed daily opening and closing sales process
Conferred with customers requiring telephone assistance: entered orders, cancelled accounts, and obtained complaint reports
References Available upon request
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