Back Office Executive

SACHIN VIJAY PATIL

Address : D- *** Siddhi Vinayak Apartment, Om Nagar,

VASAI (W). Pin code – 401205.

Mob. No: 962-***-**** / 996*******

Email Id: ********@*****.***

PROFESSIONAL PROFILE

! Professional with more than 10 years’ experience in a management capacity within the banking and BPO industry, including banking operations.

! Consistent success in surpassing productivity and performance goals.

! Formerly associated with Bank of America as Team Developer.

! Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet deadlines and produce strong sustainable results.

! Strong interpersonal and communication skills with a demonstrated ability to develop and maintain sound business relationships.

! Strong leadership skills with ability to lead and mentor top-performing teams.

KEY SKILLS

! Relationship Building

! Team Management

! Goal Setting & Attainment

! Negotiation & Communication

PROFESSIONAL EXPERIENCE:-

SODEXO INDIA SERVICES PVT LTD – CUSTOMER SERVICE EXECUTIVE

(29TH June, 2017 – 03rd June, 2020) (Weavings Manpower Sources Pvt Ltd)

WNS GLOBAL SERVICES PVT. LTD. – Customer Service Associate.

(22nd Oct 2016 – 17th May, 2017).

EPICENTRE TECHNOLOGIES PVT LTD – Team Developer – Back Office Executive (2ND Feb 2015 – 8th Sep 2016).

ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED – Analyst valuation Review. (12th Jun2014 -14th Jan,2015)

BANK OF AMERICA – Team Developer – Back Office Executive (18th December 06 – 5th August 2013).

HBL GLOBAL PVT LTD - Sales Coordinator (24th March, 2005 - 17thDecember, 2006).

R K Seth & CO - Customer Care Executive cum Back office Executive \(10th October, 2003-11th March, 2005).

GATI LTD - Associate Service (28th August, 2002 - 5th October, 2003).

Roles and Responsibilities

SODEXO INDIA SERVICES PVT LTD – CUSTOMER SERVICE EXECUTIVE

(29TH June, 2017 – 03rd June, 2020) (Weavings Manpower Sources Pvt Ltd)

Solving queries relating to Sodexo Meal card.

Processing their load request on Meal card.

Guiding customer for card activation and registration and balance information.

Facilitated acceptance, scrutiny, verification of documents.

WNS GLOBAL SERVICES PVT. LTD. – Customer Service Associate.

(22nd Oct 2016 – 17th May, 2017).

Solving queries relating to reservation and booking of Hotels, Holiday packages, Airline ticketing.

Providing information about reservation and booking for Airline ticketing, Hotels and Holiday packages.

Handling international ticketing, hotel booking, guest house for personnel on tour.

EPICENTRE TECHNOLOGIES PVT LTD – Team Developer – Back Office Executive (2ND Feb 2015 – 8th Sep 2016).

Data Processing, Auditing documentation process, ensured smooth & error free process.

Facilitated acceptance, scrutiny, verification of documents.

ALTISOURCE - VALUATION ANALYST (12th JUNE 14 – 14th JAN 2015).

Data Processing, Auditing documentation process, ensured smooth & error free process.

Facilitated acceptance, scrutiny, verification of documents.

Spearheaded a team of 10-15 and identified their functional training needs and nominated them for trainings.

Including valuation of properties and purchase evaluation.

BANK OF AMERICA – Team Developer – Back Office Executive (18th December 06 – 5th August 2013).

US Mortgage

Review Credit analysis, Credit Report, assets and collateral reports.

Worked on FHA, VA and USDA and Conventional loans.

Loan Modification & Underwriting and Evaluation.

Income calculations for various income types like salaried, self-employed & other income and 1040 Tax return form.

Review credit reports, assets & collateral.

Working on various type of loans like Conventional, FHA, VA & USDA

Aware of all the mortgage documents & guidelines.

HBL GLOBAL PVT LTD - Sales Co ordinator(24th March, 2005 - 17thDecember, 2006)

Authorised and supervised all branch transactions within the prerogatives.

Provided necessary coaching to Tellers, Personal Bankers and Trade Finance officer in terms of system banking operations.

Ensured high quality customer service and follow-up on the execution of client’s requests.

R K Seth & CO - Customer Care Executive cum Back office Executive (1st October, 2003-11th March, 2005).

Channelled maintenance and safe keeping of records / files / vouchers pertaining to the unit.

Orchestrated the entire operations and coordinated activities of a full service branch covering all aspects like bank operations, and sales.

Scrutinized the cash transactions and decided cash holding for the branch.

Preparing monthly, quarterly and annual database of sales/profitability.

GATI LTD - Associate Service ( 28th August, 2002 - 5th October, 2003).

Successfully, supported operations related to branch operational activities and financial services.

EDUCATIONAL DETAILS: -

B.COM in 2001 from Mumbai University.

HSC in 1997 from Mumbai University.

SSC in 1995 from Mumbai University.

PERSONAL DETAILS

Date of Birth: 13th November, 1979

Religion : Hindu (Maratha).

Nationality : Indian.

Marital Status : Married.

Linguistic Knowledge: English, Marathi and Hindi.

Hobbies : Reading, Surfing, Traveling, Singing.

Sports : Cricket, Football, Carom.

If given opportunity to work in your esteem organization.

I assured you that I would give my best to my superiors and to your organization.

I hereby declare that all the information is true to the best of my knowledge.

Thanking you in anticipation of an early favourable reply.

Yours Sincerely,

PATIL SACHIN VIJAY

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