Food Safety Service

P A L T Y B S H I E L D S I I

** ***** **** *** * Somerset NJ 08873 H: 732-***-**** *****.*********@*****.***

PROFESSIONAL OBJECTIVE

To obtain a technical support position with a company that provides opportunities to serve the customer and the company utilizing strong technical and customer service skills and experience and periodic, merit-based opportunities to advance my career.

E D U C A T I O N :

DeVry University, North Brunswick Marlton, NJ Graduation: September 2020

Bachelors in Network Configuration Management

SKILLS AND ABILITIES

Networking

●TCP/IP & LAN/WAN Protocols

●Network Technology

●Network Systems Management

●Network Development

●GUI Applications

●Firewall

●DNS

Operating Systems

●Windows XP/Professional/Vista/7/8.1/10

●Windows Server 2003-2012

●Linux

●Cisco

Hardware

●Assemble/disassemble PC’s

●Install, configure, troubleshoot and repair

●Installation, testing and troubleshooting of cabling

Technical Support/Customer Service

●Troubleshoot hardware/software

●Troubleshoot network connectivity

●Software installation support

●Remote Access

●Smartlook

●Glance

●Citrix

●Problem management

●Documentation

Development

●VMWare

●SQL database

Software

●Microsoft Word, Excel, PowerPoint, Access, Visio

●Install, configure and troubleshoot

E M P L O Y M E N T H I S T O R Y :

Product Expert Turbotax Intuit Sykes 01/2021 to 02/24/2021

Provide customers with empathy and information resources

Save customers time and money

Escalate customer’s questions to tier 2 when the situation calls for it

CART PUSHER/MAINTENANCE/STOCK WALMART 03/2015 TO 08/2015

●Make sure all carts are in the building in a secure area and not a moving hazard

●Use Specialized equipment to move heavily pallets of mechanize around the store

●Make sure in store items are stock and ready for the customers

SERVICE TECH MR. GOOD LUBE 09/2013 TO 12/2013

●Examined gauges and dials to verify that the testing equipment was working properly.

●Managed the front counter, including answering the phone and opening and closing the shop.

●Complete routine maintenances to prevent future breakdowns.

SERVICE TECH JIFFY LUBE 08/2012 TO 12/2012

●Examined gauges and dials to verify that the testing equipment was working properly.

●Managed the front counter, including answering the phone and opening and closing the shop.

●Upheld top quality workmanship and excellent customer service.

CASHIER BURGER KING 07/2011 TO 03/2012

●Maintained high standards of customer service during highvolume, fastpaced operation.

●Assembled food orders while maintaining appropriate portion control.

●Followed food safety procedures according to company policies, health, and sanitation regulations.

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