Medical Billing Support

OBJECTIVE

To obtain a challenging job that will augment my innovative and creative

skills for the betterment and enhancement of the organization.

SUMMARY:

. 6+ years of Experience in handling Systems Administration, DevOps,

Deployment automation, Devops configuration management, (Windows 2008

& 2012 R2 servers), System integration, Hyper-V configuration,

Customer Support, Azure Cloud, Active directory / DNS / DHCP, Strong

analytical and troubleshooting skills

PROFESSIONAL EXPERIENCE:

. Tespa India Pvt LTd,Chennai (Designation: Lead administrator & DevOps

consultant) (Aug2020 - Present)

. Zalaris HR Services India Pvt Ltd, Chennai. (Designation: Lead

administrator & DevOps consultant) (Feb 2017- 12TH APR 2019)

. Pleasant HealthCare Financial Services, Chennai. (Designation: System

administrator) (August 2012 - Feb 2017)

Cerifications:

1. Completed DevOps course

2. Completed GitHub setup

3. Completed ITIL course in my previous company to support ServiceNow

tool for ticket monitoring

4. Doing MCSE certification

#1

Company : Tespa Tools Pvt Ltd,Chennai.

Company Profile : Manufacturing Automatic Tool and Calibration

Designation : Lead Administrator & DevOps consultant

Job Responsibility : Team management, Managing more than 150 Desktops,

laptops and printers.

. Handling team to communicate with clients for troubleshooting

problems using Service Now incident and knowledge management

. Implementation of DevOps automation for achieving CICD,

deployment and deployment automation

. Implementation of DevOps dashboard integration

. Implementation of containers like Kubernetes and docker

. Troubleshooting build and deployment issues via ServiceNow tool

. Successfully configured Hyper-V for application testing in

multiple virtual machines

. Administration of Windows 2008 and 2012 R2 Servers

. Troubleshoot server hardware issues and work with service

providers to facilitate

. Installation and Configuration of Active Directory / DNS / DHCP

. Networks protocol support and TCP/IP configuration. Assisted

users in daily operational issues

. Worked in Cisco 1920 router for interconnectivity between ISP

terminal to our LAN network in a secured way.

. Configuration and troubleshooting of Mail clients Problems (MS

Outlook, O365)

. Handling Department Asset Management

. Handling Department Budget Management & co-ordinating billing

process

1 #2

Company : Zalaris HR Services India Pvt Ltd,Chennai.

Company Profile : Payroll Processing and Travel

Designation : Lead administrator &DevOps consultant

Job Responsibility : Team management, Managing more than 800 Desktops,

laptops and printers.

Technical Experience:

. Azure cloud consultant to support application deployment issues

. Handled 5 members to communicate with clients directly

. Preparing and maintaining both Capex and Opex budget for IT

infrastructure.

. Monitoring the ISP terminals & network devices by network

monitoring tool.

. Configured GPO for laptops by disabling external drives and IE

settings to meet organization policy.

. Experience in DevOps automation, configuration management,

deployment and deployment automation

. Experience in GitHub

. Implementation of DevOps dashboard integration

. Implementation of containers like Kubernetes and docker

. Maintaining relationship with vendors to meet the organization

goal.

. Configuration and troubleshooting of Mail clients Problems (MS

Outlook, O365)

. Having knowledge in end user support for Citrix issues.

. Ensure maintaining of SLA (Service Level Agreements) with the

business

. Giving KT sessions on case handling to L1 & other support teams.

. Monitors and Reports the Network usage and Telephone usage to

the management.

. Providing IT related Support and ISMS Awareness to the New

Joiners.

. Installing & troubleshooting issues in bitlocker encryption

. Taking ownership on Audit Points and closing

. Experienced - Root Cause Analysis (RCA), failover solution in

network devices and also for end user support issues.

2 #3

Company : Pleasant HealthCare Financial Services, Chennai.

Company Profile : Medical Billing and AR Calling

Designation : System Admin

Job Responsibility : Managing more than 400 desktops, laptops and

printers.

Technical Experience:

. Provided technical support for hardware/ software configurations

and applications.

. Administered and supported local/ LAN printers,

. Responsible for all IT decision making, support and

administration at a site

. Network connectivity troubleshooting, ping, tracert, telnet.

. Responsible for complete File server backup and restoration by

Windows NT backup.

. Maintains inventory of PC equipment with Asset Executive.

. Installation of Various software's and application for the

user's need.

. Troubleshooting of operating systems (Windows XP,2000,2003,2008

and Windows 7/ 8).

. Install, Configure & maintain e-mail client Lotus notes/ MS

Outlook/ Outlook express.

3

ACADEMIC QUALIFICATION

B.Sc Computer Science in Sree Saraswathy Thiagaraja College, Pollachi

(2001-2004).

MCA In Bharathiar University Distance Education (2012-2014).

PERSONAL PROFILE

Name : K.Prakash

Date of Birth : 23rd June 1984

Willing to relocate : Yes

DECLARATION

I here by declare that the above written particulars are true to my

best of Knowledge.

Yours

sincerely,

K.

PRAKASH

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