Mary Mae Dela Gracia Tan

Present Address: # **-* ******* ******, ****. Socorro

Cubao, Quezon City,

Metro Manila, Philippines

Contact No: 099*-***-****

Email address: adkps3@r.postjobfree.com

PERSONAL DATA

Nationality : Filipino

Sex : Female

Marital Status : Married

Date of Birth : April 12, 1987

Place of Birth : Sitio Lupni, Brgy. Hilamonan Kabankalan City Negros Occidental

Height : 4’11

Weight : 65 kilos

Religion : Latter Day Saints (Mormons)

Spouse Name : Jai Hong S. Tan Jr. ( PWD) Occupation: CITIBANK (under BPO)

Name of children : Daniella Eisley D. G. Tan Date of Birth: August 23, 2015

: Jinhai Xzavier D. G. Tan Date of Birth: June 23, 2017

Father’s Name : Juan Dela Gracia ( Deceased)

Mothers’s Name : Ana Mae Dela Gracia Occupation: Government Employee

Language or dialect Spoken and written: Ilonggo, Tagalog and English

Person to be contacted in case of emergency: Jai Hong S. Tan

Contact # : 093********

Address : 73-1 Liberty Avenue Brgy Socorro Cubao, Quezon city

EDUCATIONAL BACKGROUND

June 2016 – Up to the Present Bachelor of Secondary Education Major in English (BSED)

(Graduating Student)

Republican College

42 – 18th Avenue Murphy Cubao, Quezon City

June 2004 – March 2006 Associate in Computer Secretary (ACS)

Fortress College School

Kabankalan City, Negros Occidental

June 2000- March 2004 Binicuil National High School Poblacion Extension

Graduated High School

Kabankalan City, Negros Occidental

June 1994- March 2000 Lorenzo Zayco Elementary School

Graduated Elementary

Kabankalan City, Negros Occidental

SKILLS AND QUALIFICATIONS

Strong analytical and problem solving skills

Understands new concepts easily.

Computer literate and reliable.

Strong organizational skills

WORKING EXPERIENCES

October 31, 2016 –September 13, 2017 – ALORICA Philippines

Customer Service Representative (United Kingdom Account)

Operating and processing file through electronic data processing systems.

Answering the inquiry over phones calls and emails.

Performs Credit Operations Specialist 3 duties plus: Possesses and applies higher credit authority limit. Credit limits may vary depending on the country.

May support an expansive and/or diverse array of products/services.

Perform thorough checking for every case and eliminate financial errors.

Process and capture information to system according to the policies and procedures.

February 6, 2012 – September 15, 2016 – SITEL Philippines (Foreign Account)

Assisted customers with their queries and problems by phone and e-mail.

Increased transaction processing efficiency, improved cash retention, and lowered the overall cost of operations by designing and reengineering accounts payable processes, procedures and reports.

Operating and processing file through electronic data processing systems.

Processing of Remittances online for senders and Sales Agents

Creation of data of senders in the system.

Assisting customer with their queries precisely and concisely.

Operating and processing files through Electronic data processing system.

Perform thorough checking for every case and eliminate financial errors.

Process and capture information to system according to the policies and procedures.

April 12, 2010- October 2011 – The church of Jesus Christ of Latter Day Saints

Voluntary work as a missionary of the church for eighteen months

Give tour and share the religious beliefs and history of the Historical site in Salt Lake City Utah for the Church of Jesus Christ of Latter Day Saints.

Trained and educated the operators regarding proper work completion and adherence to company standards.

Help them to improve their own personalities.

Increase their knowledge in the gospel through trainings every week.

June 1, 2009 – January 27, 2010 – CJM Strategic Management Solutions Inc

Management Information Assistant ( MIS)

All clerical works

November 18, 2008 – May 29, 2009 – John Tronco Photography

Secretary

Invoices and Payments processing

Keeping records of the company

September 18, 2006 – March 18, 2007 – Gaisano Kabankalan

Dry Goods Checker

Checking the delivered stocks a d processing receipt

April 3, 2006 – May 9, 2006 – Kabanklan City Hall

Trainee in Bids and Awards Committee

Assisting Clerical Works

Character References

Name : Lawrence L. Lucas LPT Company: DEPED

Position : Teacher II Contact # : 092********

Name : Ms. Donna Cunanan Company: Sitel Philippines

Position : Tenured Customer Service Contact # : 099********

Name : Mrs. Yoradel S. Pineda LPT Company: DEPED

Position : Teacher Contact # : 097********

Name : Mrs. Joan G. Redrino LPT Company: DEPED

Position : Elementary Teacher Contact # : 093********

Name : John Dela Cruz Company: Office of Civil Defense

Position : Staff Contact # : 091********

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