I am a graduating student this coming May 2021.
Resume:
Mary Mae Dela Gracia Tan
Present Address: # **-* ******* ******, ****. Socorro
Cubao, Quezon City,
Metro Manila, Philippines
Contact No: 099*-***-****
Email address: ************@*****.***
PERSONAL DATA
Nationality : Filipino
Sex : Female
Marital Status : Married
Date of Birth : April 12, 1987
Place of Birth : Sitio Lupni, Brgy. Hilamonan Kabankalan City Negros Occidental
Height : 4’11
Weight : 65 kilos
Religion : Latter Day Saints (Mormons)
Spouse Name : Jai Hong S. Tan Jr. ( PWD) Occupation: CITIBANK (under BPO)
Name of children : Daniella Eisley D. G. Tan Date of Birth: August 23, 2015
: Jinhai Xzavier D. G. Tan Date of Birth: June 23, 2017
Father’s Name : Juan Dela Gracia ( Deceased)
Mothers’s Name : Ana Mae Dela Gracia Occupation: Government Employee
Language or dialect Spoken and written: Ilonggo, Tagalog and English
Person to be contacted in case of emergency: Jai Hong S. Tan
Contact # : 093********
Address : 73-1 Liberty Avenue Brgy Socorro Cubao, Quezon city
EDUCATIONAL BACKGROUND
June 2016 – Up to the Present Bachelor of Secondary Education Major in English (BSED)
(Graduating Student)
Republican College
42 – 18th Avenue Murphy Cubao, Quezon City
June 2004 – March 2006 Associate in Computer Secretary (ACS)
Fortress College School
Kabankalan City, Negros Occidental
June 2000- March 2004 Binicuil National High School Poblacion Extension
Graduated High School
Kabankalan City, Negros Occidental
June 1994- March 2000 Lorenzo Zayco Elementary School
Graduated Elementary
Kabankalan City, Negros Occidental
SKILLS AND QUALIFICATIONS
Strong analytical and problem solving skills
Understands new concepts easily.
Computer literate and reliable.
Strong organizational skills
WORKING EXPERIENCES
October 31, 2016 –September 13, 2017 – ALORICA Philippines
Customer Service Representative (United Kingdom Account)
Operating and processing file through electronic data processing systems.
Answering the inquiry over phones calls and emails.
Performs Credit Operations Specialist 3 duties plus: Possesses and applies higher credit authority limit. Credit limits may vary depending on the country.
May support an expansive and/or diverse array of products/services.
Perform thorough checking for every case and eliminate financial errors.
Process and capture information to system according to the policies and procedures.
February 6, 2012 – September 15, 2016 – SITEL Philippines (Foreign Account)
Assisted customers with their queries and problems by phone and e-mail.
Increased transaction processing efficiency, improved cash retention, and lowered the overall cost of operations by designing and reengineering accounts payable processes, procedures and reports.
Operating and processing file through electronic data processing systems.
Processing of Remittances online for senders and Sales Agents
Creation of data of senders in the system.
Assisting customer with their queries precisely and concisely.
Operating and processing files through Electronic data processing system.
Perform thorough checking for every case and eliminate financial errors.
Process and capture information to system according to the policies and procedures.
April 12, 2010- October 2011 – The church of Jesus Christ of Latter Day Saints
Voluntary work as a missionary of the church for eighteen months
Give tour and share the religious beliefs and history of the Historical site in Salt Lake City Utah for the Church of Jesus Christ of Latter Day Saints.
Trained and educated the operators regarding proper work completion and adherence to company standards.
Help them to improve their own personalities.
Increase their knowledge in the gospel through trainings every week.
June 1, 2009 – January 27, 2010 – CJM Strategic Management Solutions Inc
Management Information Assistant ( MIS)
All clerical works
November 18, 2008 – May 29, 2009 – John Tronco Photography
Secretary
Invoices and Payments processing
Keeping records of the company
September 18, 2006 – March 18, 2007 – Gaisano Kabankalan
Dry Goods Checker
Checking the delivered stocks a d processing receipt
April 3, 2006 – May 9, 2006 – Kabanklan City Hall
Trainee in Bids and Awards Committee
Assisting Clerical Works
Character References
Name : Lawrence L. Lucas LPT Company: DEPED
Position : Teacher II Contact # : 092********
Name : Ms. Donna Cunanan Company: Sitel Philippines
Position : Tenured Customer Service Contact # : 099********
Name : Mrs. Yoradel S. Pineda LPT Company: DEPED
Position : Teacher Contact # : 097********
Name : Mrs. Joan G. Redrino LPT Company: DEPED
Position : Elementary Teacher Contact # : 093********
Name : John Dela Cruz Company: Office of Civil Defense
Position : Staff Contact # : 091********
Contact this candidate