Salesforce Admin

IVAN JOVY DELOS AMA

Block * Lot * Italy St. Grand Monaco Heights, Taytay, Rizal · +639**-***-****

**********@*****.***

Certified Salesforce Admin with 2 years of experience helping our clients resolved their problems and 2 years’ experience as a Back Office Analysist. Skilled in creating functional dashboards and reports, specialize with Microsoft Excel, Word & Outlook, Skills included analytical thinking and creative problem solving. Able to apply them and provide 100% customer efficiency. EXPERIENCE

JUL 2019 – PRESENT

SALESFORCE ADMINISTRATOR, SERVICE SOURCE PH

· Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing

· Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing

· Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data

· Self-directed learning, problem solving, and researching of system issues

· Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses

· Develop effective data management processes and data governance

· Create and maintain system documentation for fields, processes and workflows

· Create profiles and permissions documentation, data mapping, and reporting and dashboard building

Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.

MAR 2017 – JULY 2019

OPERTIONS SUPPORT SPECIALIST, SERVICE SOURCE PH

· Evaluating customer request

· Preparing quote for the customer to analyst the price for the contract

· Analyzing the possible revenue for the customer

· Calculating every details for the contract of the customer

· Communicating with the clients and counter-part for their request

· Isolate, replicate and report errors and provide corrections

· Consolidate customer request and lessen delays for quoting process

· Providing data entry for the company revenue

· Evaluating products that can be renewed or not

· Examining the products for the customer

NOV 2014 – AUG 2016

MICROSOFT (TIER 1 & TIER 2), SUTHERLAND PH

2

· Higher support for all Microsoft Windows and Office issues which includes download, installation, activation, upgrades, security and performance, personalization, apps, email and communication, files, folders, online storage, devices and drivers.

· Assigned in processing refunds and/or retaining a purchased service to save the sale of the company.

· Identify and resolved customer issues and participated in routine communication with clients to ensure complete customer satisfaction. MAR 2014 – AUG 2014

DOCUMENT ANALYST / COMPUTER ANALYST, JAMIE MENDOZA CONSTRUCTION CORP.

· Document every details happened on the site

· Arranged documents by details

· Worked with the details designer for the improvement of the site

· Floor walker on site to check if all details is correct and done properly EDUCATION

MAR 2012

BACHELOR OF SCIENCE IN INDUSTRIAL DESIGN, MAPUA INSTITUTE OF TECH SKILLS

People Management

Operational Management

Service Delivery

Expert on all Microsoft Windows Issue

PC Troubleshooting

Hardware / Software Installation

Adept in Microsoft Office applications like

Word, Excel, PowerPoint and Outlook.

Data Management

Actionable Reporting

Business Analysis Skills

Task management

Passionate about optimizing office

productivity

Skilled in process automation and system

configuration

Time management skills

Communication skills

Problem assessment and analysis

Decision-making

Delegation

Teamwork

Adaptability

Stress tolerance

Flexibility

Collaboration

CHARACTER REFERENCE:

By request

I hereby declare that all above information is true and correct Sincerely;

Ivan Jovy Delos Ama

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