Manager Employee Relations

PAT TURNER

***** *********** **. ** *** **** Cell Phone 760-***-****

Wrightwood, Ca 92397-3281 *****@***.***

SUMMARY:

Over twenty years’ experience in warehouse management distribution environment operations. Proficient at establishing and implementing policies, procedures and programs to increase levels of efficiency in safety and security. Strong leadership skills with the ability to build cohesive effective and motivated teams. Strengths in staff training and development. Delegates work task assignment to effectively utilize individual strengths and abilities. Perform best in a fast-paced environment offering challenges and variety. Outstanding oral and written communication skills.

HIGHLIGHTS

•PC expertise with PkMS and AS 400 warehouse management systems

•Extensive warehouse and distribution with diversity of product and storage techniques from plastics to electronics

•In compliance with O.S.H.A. and Safety guidelines and regulations

•Directly involved with the implementation of a tilt tray sortation systems as well as radio frequency warehouse management system.

•Inventory control, auditing, and document control expertise.

•Warehouse organization & design, and workflow management

PROFESSIONAL EXPERIENCE

RR Donnelley Temecula CA 1/2017 – 7/2020

Laid off due to pandemic

Warehouse Supervisor

•Maintain a high level of safety awareness in all department employees on a daily basis. Maintain Safety as the #1 priority above all else

•Manage expectations to ensure all customer SLA’s are met on a continuous basis with 0 defects as a goal

•Provides leadership, vision, and direction to Fulfillment, Kitting, and Distribution teams for the specific efforts required to develop better methods, improved quality, efficient production and reduced operating costs.

•Develops and maintains an effective and involved work force through performance leadership, education, communications, and policies which support diversity and team effectiveness.

•Communicates effectively with management peers in decision-making

•Participates in the budgeting/forecast process and contributes to economic success

•Develops manufacturing plans, monitors quality and safety, and delivers services that will attract and retain customers.

•Maintains a highly proficient knowledge base of Distribution workflows including but not limited to Shipping/Receiving, Material storage, Pick Pack, Cycle Counting, Kit Assembly, and Customer Service

•Uses ethical business practices in dealing with customers, employees, vendors, suppliers, and the community.

•Maintain high employee relations to ensure employees are treated fairly and promote the RR Donnelley Open Door Policy.

•Recruits talented individuals to effectively staff and support the department across all shifts to meet operational requirements.

•Manages and implements change to ensure continuous improvement.

•Creates and manages a high-performance culture utilizing Play to Win/High Employee Involvement principles

•Perform other duties as assigned or requested.

Living Spaces Furniture Rialto CA 7/2015 - 1/2017

Warehouse Manager

• Managed a staff of 8 supervisors and 45 employees’ in the picking and dock checking department.

• Initiate a constant flow of merchandise throughout the Distribution Center to meet production schedules.

•Daily shift turnover meetings with next shift supervisor on daily workload. Daily pre-shift meetings with supervisors and associates on daily goals, safety, upcoming events etc.

•Administer coaching's and disciplinary actions.

•Make recommendations to Operations Manager and/or General Manager on programs to improve shift operation.

•Work with 3PL contractors to ensure all outbound trucks leave on time.

KANE IS ABLE Bloomington, CA 5/2014 - 7/2015 Warehouse Supervisor

•Prioritize daily workload and staffing requirements to coincide with all company guidelines in a timely manner.

•Manage daily operations of a multiple account 3 PL

•Develop and trains associates to reach their maximum potential.

•Prepare daily productivity reports, update Warehouse Management System.

CROCS INC, Ontario, CA. 6/2011-5/2014 Operations Supervisor/Manager, Ontario, CA.

Supervise 35-40 direct reports in pick/pack Shipping/Receiving departments and temporarily oversee VAS department.

•Manage daily operations of the pick/pack dept. maintaining a 99.98% pick accuracy rate. Inspect outbound orders for proper sku code and quality.

•Daily shift turnover meetings with next shift supervisor on daily workload. Daily pre-shift meetings with associates on daily goals, safety, upcoming events etc.

•Conduct observations on employees to ensure safety and compliance with all company preferred work methods. Inspect warehouse daily to maintain cleanliness throughout.

NFI INDUSTRIES / HANESBRANDS INC, Perris, CA 11/2009-6/2011

Operations Supervisor

Recruited for startup of 1.3 million sq. ft

•Provides direct supervision to shift personnel

•Ensures a safe, clean and efficient operation of the shift to meet service and exceed standards

•Train and motivate personnel for increased effectiveness

•Directs the shift personnel to achieve prescribed objectives

•Make recommendations to Operations Manager and/or General Manager on programs to improve shift operation

THE CHILDREN’S PLACE, Ontario, CA 9/2006-4/2009

Operations Supervisor

•Prioritize daily workload and staffing requirements to coincide with all company guidelines in a timely manner.

•Prepare daily productivity reports, update Warehouse Management System.

•Initiate a constant flow of merchandise throughout the Distribution Center to meet production schedules.

•Issue written and oral instructions to associates, including developing work schedules and assigning tasks and responsibilities.

• Develops and trains associates to reach their maximum potential.

• Organizes and maintains a safe working environment.

• Implement standardized DC procedures to improve productivity.

• Analyzes and resolves work problems or assists associates in solving work problems.

BROOKVALE / NEW BALANCE, Ontario, CA 9/2000-9/2006

Distribution Supervisor

Recruited for startup of 600,000 sq. ft automated facility.

•Trained and managed staff of 40 personnel.

•Responsible for all picking operations as well as equipment operators.

•Ensured that all quality and production standards were met.

•Increased dept. productivity by 35%.

TOYSRUS.Com, Mira Loma, CA 5/2000-9/2000

Outbound Area Manager

Utilized the AS400 and PkMS warehouse management system in a 760,000 sq. ft. distribution facility. Monitored daily work shifts and cross-trained employees as needed.

•Managed up to 150 associates and 3 Dept. Heads in Packing, T&D, and Shipping Dept.

•Ship over $250,000,000 per years in a PkMS environment.

•Recruited for startup of 760,000 sq. ft. automated facility.

BORDERS INC., Mira Loma, CA 4/1987-5/ 2000

Operations Lead

Supervised and managed a staff of 60 employee’s in the shipping department. Assisted in the set-up and design of a 650,000 sq. ft. facility. Oversaw building equipment, and vehicle maintenance.

•Assisted in the implementation of employee’s incentive program for industrial engineers, management, and associates.

•Designed a special cart for Radio Frequency pick-pack department, reduce time spent in picking movement and increased line productivity by 50%.

•Managed daily maintenance records review for reach lifts, order pickers, and power jacks.

•Assisted in reducing company incidents rate and prevented injuries. Saved costs of hiring an outside contractor.

•Hired during start-up phase of the Ontario California distribution center.

•Established policies and procedures and trained employees for forklift, RTV, manual and radio frequency pick/pack department.

•Supervise the daily operation of two Mantissa tilt tray sorters.

•Involved in the relocation to the Mira Loma facility.

•Development & implementation of extensive cross training program.

PROFESSIONAL TRAINING

Industrial Drafting.

Seminars in Management for leadership & Supervision.

Supervisor/Management Skill Training

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