PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

SUNIL KAKADE

BELGAUM, KARNATAKA, INDIA 590***-***-*** 7336 adkpqp@r.postjobfree.com Seasoned and Versatile Management Professional with significant experience acquired over the years in diverse areas encompassing Sales, Customer Support & Servicing, Process Management, Operations, Office Management, Digital Marketing, Direct Marketing, Media Planning, Production & Dispatch, MIS, Quality, Continuous Improvement, and Reporting & Communication. Visited Advent Global Solutions Head Office in Houston, Texas, USA in 2018 and 2019 for Business and Client meetings.

Onboarding Process Design

Training and Development

Inbound and Outbound Calling

Customer service

Data Analysis

Operational improvement

Direct sales

Customer Relations

Microsoft Outlook, Word and

Excel

CRM

International sales support

Call center operations

Business operations

Digital marketing knowledge

JANUARY 2017-CURRENT

Onboarding Manager Advent Global Solutions Inc Belgaum, Karnataka

Implemented Onboarding process through Applicant Tracking System (JobDiva), vendor management systems and cloud-based capital management systems (Paylocity).

Work with Legal & Compliance, Background Screening, Human Resources Business Partners, Registrations, and Building Access to make sure that new hires are onboarded compliantly. Develop processes and train onboarding coordinators in various onboarding applications.

Ensure the completion and accuracy of all pre-employment processes and forms according to the policy and guidelines, while maintaining data integrity.

Monitored social media and online sources for industry trends. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. JANUARY 2016-MARCH 2017

Onboarding Executive Advent Global Solutions Inc Belgaum, Karnataka

Providing great customer service while answering questions and providing update status regarding any pre-employment onboarding. Ensure the completion and accuracy of all pre-employment processes and forms according to the policy and guidelines, while maintaining data integrity.

Audit all candidate information, verify background investigations and drug-test results, oversee the fingerprinting and licensing processes as applicable as well as adhere to record retention guidelines.

Interact with new hires, Recruiters, Recruiting Managers, Hiring Managers/Executives and other areas of Human Resources as needed.

Deliver a superior new hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process.

Delivered friendly assistance with new hires throughout interviewing and hiring process.

JUNE 2015-DECEMBER 2015

Assistant Sales Manager Telesky Shopping Pvt Ltd Belgaum, Karnataka

Built cross-functional relationships to enhance sales channels and overall company performance (Sales, Customer Service, Finance, Product, Customer Ops, Marketing, Legal, and Supply Chain). Lead CRM process and feature development for improving efficiency and usability.

Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans.

Delivery of overall operational metrics, developing roadmaps, metrics and measurements to track progress relative to operational efficiencies and sales productivity.

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. JANUARY 2014-MAY 2015

Team Lead Sales - Inbound Telesky Shopping Pvt Ltd Belgaum, Karnataka

Monitored sales team performance and provided constructive feedback.

Created and executed reorganization plan, training and development programs and implemented process improvements. Resolved customer service issues using company processes and policies and provided updates to customers.

EDUCATION

CERTIFICATIONS

Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.

Set ambitious sales goals and motivated strong performance to keep team growing effectively.

Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.

Monitored sales team performance and provided constructive feedback.

Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints.

JANUARY 2010-JANUARY 2014

Inbound Sales Executive Telesky Shopping Pvt Ltd Belgaum, Karnataka

Provided information about available products and services including membership details and purchase advantages. Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

Performed cold-calling and follow-ups with leads to secure new revenue.

Responded to customer requests for products, services and company information.

Managed over 150 customer calls per day.

MAY 2009

Diploma: Information Science and Technology

Shri Vasantrao Potdar Polytechnic, Belgaum, Karnataka, India Certified Digital Marketing Associate - Simplilearn 2020. Hubspot Email Marketing certificate 2020.

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