Medical Nursing Assistant
Resume:
Dahena Jules
New Orleans, LA
************@*****.***
Authorized to work in the US for any employer
Work Experience
Clinical Support Staff
Urgent care eleven - New Orleans, LA
December 2020 to January 2021
Perform various tests and screenings at different locations Documenting patient information
Call center when needed
Callbacks
Customer service
Customer Service Representative
MAXIMUS - New Orleans, LA
May 2020 to September 2020
WFM ANSWERING INCOMING CALLS ABOUT 2020 IRS STIMULUS PAYMENTS Raising Canes Crewmember
Raising Canes - New Orleans, LA
January 2020 to March 2020
Receptionist/Medical Records Clerk/Intake
Best PCS, LLC - Port Saint Lucie, FL
August 2019 to December 2019
1. Accepting referrals and admitted patients into system 2. Coordinate patient home visits
3. Request authorization from insurance
4. Assist w/ HR intake process
5. Organize company documents and files
Cashier
Walmart - Port Saint Lucie, FL
May 2019 to August 2019
Medical Receptionist
Martin Primary Care LLC - Stuart, FL
December 2018 to April 2019
Customer Service Representative
acg - Boynton Beach, FL
July 2018 to December 2018
CNA - Certified Nursing Assistant
Tiffany Hall - Port Saint Lucie, FL
January 2018 to May 2018
Customer Service Representative
Teleperformance - Port Saint Lucie, FL
June 2017 to September 2017
McDonalds Crew Member
McDonald's - Boca Raton, FL
November 2016 to April 2017
Education
Bachelor's in Social Work
Southern University at New Orleans - New Orleans, LA August 2019 to Present
Associate in Health Sciences
Indian River State College - Fort Pierce, FL
January 2017 to December 2019
Skills
• Customer Service (3 years)
• Call Center (2 years)
• Customer Care (3 years)
• Medical Records (1 year)
• Scheduling (1 year)
• Billing
• Clerical (1 year)
• Receptionist (1 year)
• Word (3 years)
• Insurance Verification (1 year)
• Administrative Experience (1 year)
• Medical Office Experience (1 year)
• Medical Office Procedures (1 year)
• Restaurant Experience (2 years)
• Kitchen Experience (2 years)
• Customer Satisfaction (2 years)
• Order Fulfillment (2 years)
• Taking orders (2 years)
• Cleaning Experience (2 years)
• Front-End Development (2 years)
• Cash Handling (3 years)
• Communication skills (3 years)
• Data Entry (2 years)
• Computer Skills (6 years)
• Computer Literacy (6 years)
• Computer Operation (6 years)
• ICD-10 (2 years)
• CPT Coding (2 years)
• QuickBooks (2 years)
• Google Docs (2 years)
• Excel (3 years)
• Office Experience (2 years)
• Medical Receptionist
• Medical Collection (2 years)
• EMR Systems
• Medical Coding
• Medical Billing
• Filing (4 years)
• HIPAA
• Hospital Experience
Certifications and Licenses
Certified Nursing Assistant (CNA)
April 2017 to Present
CPR
Assessments
Customer Service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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