Manager Office Assistant

Fluent in Spanish and English. Good notion of Italian and Portuguese

PROFESSIONAL EXPERIENCE

The Walt Disney Company Lake Buena Vista, FL

Housekeeping Manager – Disney’s Wilderness Lodge January 2018-September 2018

•Directly oversee & manage 100+ Rooms and 30+ Housekeepers for a AAA Four Diamond Resort

• Provide memorable moments and create a positive experience to Guests by working with a team of diverse backgrounds and upholding the Disney Four Keys Basics.

•Proactively address Guests concerns and questions regarding the property and provide immediate Guest Service Recovery.

•Prepare Housekeeping Boards for Housekeepers daily.

•Prepare & inspect rooms for VIP’s ensuring they meet the high Disney Standards of Excellence.

The Walt Disney Company Lake Buena Vista, FL

Concierge Host January 2013-January 2018

•Sell tickets to Guests, offering different packages that fulfill their needs.

•Use Cast Apps to provide assistance to Guest who make to make FastPass+ reservations.

•Maintain knowledge of Walt Disney World property to better serve our Guests.

Teitelbaum Family Watermill, NY/ New York City, NY

Property/House Manager April 2007- November 2010

•Managed and administrated operations of two (2) in Watermill, NY, as well as a Townhouse and Penthouse in Manhattan.

•Oversaw and supervised five (5) housekeepers.

•Liaison with Executive Office Assistant.

•Acted as the Cook on the regular Chef’s days off.

•Ran personal errands and responsible for the driving duties.

Michael Belfonti North Haven, CT

House Manager March 2003-May 2006

•Oversaw four (4) properties in Connecticut, one (1) in New York City, and a summer rental residence in East Hampton, NY.

•Contracted and supervised construction team during a major renovation.

•In charge of landscaping crew and housekeepers for multiple properties with the largest one being 24 acres.

•Organized travel within Tri-state area with personal helicopter and limousine.

Executive Inn at Woodbury Long Island, NY

General Manager January 2000- July 2002

•Oversaw operations of a high volume hotel, which included a conference facility.

•Orchestrated all of the staff management training.

•Ensured inventory was properly recorded, and managed all of accounting books for the Hotel.

The Meehan Family East Hampton, NY

Estate Manager November 1995- December 1999

•Managed 10 acre property, including house, pool house, maze garden and horse stables.

•Interviewed, hired, scheduled and supervised In-house staff, subcontractors and caterers.

•Contracted and supervised personnel for the maintenance of the grounds and buildings.

Marty & Patty Raynes Southampton, NY

Estate Manager April 1992- November 1995

•Managed and maintained 7 acre ocean front property.

•Contracted and supervised crews during construction of new extension of the house.

•Organized and oversaw parties up to 200 Guest.

•Traveled ahead of the family to West Palm Beach, FL and Aspen, CO; to prepare the vacation homes.

Hamilton Park Executive Conference Center Florham, NJ

Director of Housekeeping/ Public Areas April 1990-October 1992

•Managed 210 Guest rooms, a Conference Center of 41 meeting rooms, two (2) Restaurants, a Sport Bar and Health Club.

•In charge of interviewing, hiring, scheduling of housekeeping and laundry staff.

•Oversaw construction of 10 workshop suites.

•Contracted and supervised the landscaping design of the exterior and interior.

Gurney’s Inn Resort & Spa Montauk, NY

Director of Hotel Operations February 1986-September 1989

•Managed a luxury ocean front Hotel in prestigious Hamptons, New York.

•Organized weddings, conferences, parties in a luxurious ballroom.

•Oversaw staff and the day-to-day operations of the front desk, housekeeping and custodial.

Adria Hotel & Conference Center Bayside, NY

General Manager July 1974-September1985

•Oversaw the daily operations of all areas of the hotel including front desk, housekeep and restaurants.

•Procured large companies to hold their conferences in our convention center.

•Provided excellent Guest Service to all Guest, including professional baseball teams.

•Contracted and supervised the construction of the sister hotel across the street, The Adria II.

SKILLS

•Service and Detail oriented

•Strong Computer Skills

•At ease in roles of leadership, with a commitment to teamwork.

•Possess a high degree of dependability, loyalty, flexibility, consistency and honesty.

•Able to manage multiple tasks, deadlines and projects.

•Understand the requirements and duties involved in maintaining an organization in a professional environment.

•Discrete and confidential.

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