Sap Customer

Michele E Moody

home 315-***-**** cell 315-***-**** **********@*****.***

Summary of Qualifications

Highly motivated and goal orientated professional

Diverse background in accounts payable, help desk, excellent customer service skills, multi-tasking and organizational aptitudes with lean leadership training

Enjoy supporting the efforts of multiple departments and being a team player

Proven leadership and team building skills

Education

BS – Criminal Justice – September 2017 – Kaplan University

AAS – Computer Information Systems – 1992 - FLCC, Canandaigua, NY

Regents Degree – 1990 - Waterloo Central School

Summary of Skills

Lean Greenbelt Training

Management Development Training

Scheduling and Planning

Communication Skills

Systems Integration

Analytical & Problem Solving

Microsoft Proficient

Customer Service & Relations

Training others

Supervising Skills

Professional Skills

AP Supervisor

Coach and mentor 5 employees

Assist with hiring, supervising and training staff - managing through mentorship, metrics, performance meetings and ongoing feedback

Approve payment of invoices

Assist in month end close processes

Help with workflow errors to make sure invoices are paid in a timely manner

Maintain proper processing procedures

Work with the general ledger group to make sure invoices are applied correctly

Hold and attend meetings and training sessions

Look for process improvements to make sure our team has best in class practices

Work with the purchasing department to make sure goods are received in properly

Assist with implementation of new systems for process improvements

Assist with annual audits

Work with the procurement team on terms and payments to suppliers

Workflow Administrator/Help Desk

Tested various AP processes in oracle to help implement the system

Use issue trak and answer phones for any accounts payable inquiries

Process invoices in Oracle, Optura and SAP

Set users up for Optura

Help with workflow errors in Oracle, Optura and SAP

Maintain tables in SAP

Train users in Oracle, Optura and SAP

Maintain good customer relations between our department, business units and suppliers

AP Processing Team Lead

Supervised 7 employees

Made sure invoices were processed with in the SLA of the department

Train employees in various areas of SAP

Helped in exception handling, indexing, scanning and help desk when needed

Processed stop payments and voids of checks and wires in SAP

Ran month end reports

Lead and participated in Kaizens for various process improvements

Green Belt certification training

Prepared procedures for various AP transactions

Maintain good customer relations with vendors and business units for our department

Assist with annual audits

Sr. Administrator

SAP Exception handler, member of the help desk for SAP

Process bank reconciliations

Work with the bank on status of checks, get copies of checks, stop payment on checks, process payments

Process invoices using AS400

Clear intercompany transactions between A/P and A/R

Maintain good customer service with vendors on discrepancies of invoices

Sorted and distributed mail

Receive in and ship out parts for ship directs

Help desk for Concur

Work between purchasing and payables to make sure goods are received and pricing is correct to process invoices for payment

Participated in Kaizens in the finance group

Assisted with implementation and testing of SAP for AP Department

Assist with department becoming a shared service team for the company

Experience

Xylem Inc – Accounts Payable Supervisor 2015-2018

Xylem Inc – Workflow Administrator/Help Desk 2011-2015

ITT Ind. – AP Processing Team Lead 2009-2011

ITT Ind. – Sr. Administrator 1995-2008

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