Service Customer

Autumn Mcdonald

Ambitious Communication Studies undergraduate looking to fill a

Leasing position at The Armory. Sales

professional who excels in fast-paced, deadline-driven environments to

benefit an organization.

Richmond, TX 77407

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EXPERIENCE

Typhoon Texas, Katy Texas — Clerk Supervisor

September 2017 - March 2019

●Direct and supervise employees

●Training new hires

● Ensure adherence to company policies and procedures undertake disciplinary actions if the need arises.

●Resolved customer concerns efficiently and expeditiously, answering approximately 100s of calls per week.

●Selected by development director to train new hires in company-specific work procedures

Canes, Richmond Texas — Team Lead

May 2018 - June 2019

●Nominated for employee-of-the-month four times for excellent attitude and exemplary customer service skills.

●Rehired based on proven teamwork, work ethic, and customer service excellence

●Utilized strong interpersonal and communications skills to serve customers; received employee of the month award twice

The Capital Grille, Sugar Land Texas— Hostess

April 2017 - November 2018

●Provided dining service for patrons at an upscale 100-seat fine dining establishment.

●Served meals, cleared tables, monitored five tables, and provided exceptional customer service to up to 30 customers.

●Trained new waitstaff on POS system, guest services, and restaurant policies and procedures.

Academy, Houston Texas— Cashier

August 2019 - march 2020

●Scan items and ensure pricing is correct.

●Greet customers and as they walk in and leave the store.

●Take customers orders.

EDUCATION

Sam Houston State University, Huntsville TX

●Expected in 2022

●BA: Criminal Justice, Communication Studies

●GPA: 3.76

COMMUNITY SERVICE

• Teen Leader Mentor/Volunteer – Teen Shelter (2017-2018)

• Literacy Program Volunteer – Game Changerz 501c3 (2012-2018)

• Feed the Homeless – Thanksgiving/Christmas (2011-2018)

• Church Volunteer – Hurricane Harvey Victims (2017)

• HCC College Teen Summit (2016)

• Dance Volunteer – Senior Care Home (2015)

SKILLS

Customer Service

Time Management

Teamwork

Networking

Critical Thining

Strong Work Ethic

AWARDS/ Certifications

Presedential List-recognization for being an outstanding highchool student, and demonstrated excellence in grades and school

Honor Roll- Maintaind all As and Bs in highschool and college

Perfect Attendance- Showed up every day on time to work and school

Schlarships - Won a writing test Scholarship

CPR- Cardiopulmonary resuscitation Certified

Mvp- Most valuable player on the dance team

ORGANIZATIONS

ASA-African Student

Alliance: Non- profit organization comprised of multicultural students to share and spread the history and culture to the general public

Honors Society: Maintained at least a 3.5 GPA, participate in volunteer service, demonstrate leadership ability, exemplify good character

SGA- Student Government Association: provides students with representation, services, and advocacy within the university structure. The SGA provides quality leadership for, and accountability to, its constituency by recognizing that strength arises from diversity, engagement, and dialogue.

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