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Manager Sales

Location:
Blanco, TX
Salary:
35-40K Yearly
Posted:
March 06, 2021

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Resume:

LOURDES B. ORTIZ

*** ******* **.

BLANCO, TX ****6

210-***-****

*************@*****.***

Summary

Demonstrated achiever with exceptional knowledge of international airfares, booking, ticketing, ticket exchanges, EMD’s and all airline procedures and regulations.

Strong background in dealing with airline vendors, block space handling from start to finish, combined with fluency in 2 languages read and write ENGLISH and SPANISH, conversational in FRENCH.

Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.

Extensive computer knowledge, including knowledge of 2 GDS systems AMADEUS and SABRE.

Enthusiastic and experienced in overseas travel.

Excel, Word, Power Point, Lotus Notes, Outlook

Education

Honors Certificate awarded in Travel and Tourism with 4.0 G.P.A.

Watterson College, Sherman Oaks, CA

1986

International Relations, all courses related.

Universidad Autonoma de Guadalajara, Jalisco Mexico

1984-1985

Honors Diploma awarded with 3.8 G.P.A.

Grover Cleveland High School, Reseda, CA

1979-1982

Career History & Accomplishments

Air program manager, Grand Circle Corporation.

Managed flights for several Group Tours to various world destinations. Approximately moved close to 7,000 passengers per year.

Researched and booked on GDS system AMADEUS best airline routing, fares, seating arrangements, meals and special service passenger requests. Reported weekly on financials, always maintaining profit over the projected company’s goal.

Played a key role in rebooking, rerouting and reticketing stranded passengers worldwide, affected by the many and various world events, with the goal of bringing everyone of our travelers back home to their home-cities quickly and safely.

Dealt with international airline vendors on blocking, maintaining and finalizing block space for several groups for remote destinations.

2017-2020

Flights coordinator and Sales agent, Vantage Deluxe World Travel

Held responsibility of booking and confirming approximately 5,000 to 8,000 passengers per year. Phasing, ticketing and doing ticket exchanges within all airline rules and procedures.

Responded incoming calls from already booked passengers, resolved issues while simultaneously selling Air upgrades to Business and First class, Optional tours within their tour, and Travel Protection Plans. Asked and acquired customer referrals ultimately making further sales. Handled Customer Service at high quality levels while adding sales profits.

2017-2009

Air customer support, Senior Associate, Grand Circle Corporation

Held several positions, above being the latest. Booking hotels and international airline reservations. Processed electronic entry visas for several countries. Invoice updating for passenger reimbursements.

Air program manager- All duties involved, utilizing sabre and Amadeus GDS systems, at this time I learned AMADEUS on my own and mastered it. Full knowledge of PNR building, maintaining, phasing, pricing, ticketing, ticket exchanges, queue maintenance etc., etc.

Air coordinators Supervisor-Assisted 10 air coordinators, maintained weekly reports on progress and performance.

Air Operations Ticket Auditor-Audited and electronically issued tickets ensured compliance with all ARC rules, and airline contract rules.

Flights department supervisor-Supervised 8 Air program managers, for daily quality production and timelines. Held one-on-one meetings on performance, attitude and workload management and improvement.

Air program manager-PNR building and updating in SABRE, phasing, ticketing. Full knowledge of Airline’s bulk, net and commission contracts. Queue updating and maintaining. Kept daily, weekly and monthly timelines.

1996-2009

Personal Travel

Mexico, Canada, Western Europe, United Kingdom, Lebanon, China, Thailand, Egypt, Caribbean, Brazil, Argentina, Chile, Puerto Rico and USA.



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