Back Office Customer Service

CURRICULUM VITAE

SANTOSH KUMAR

Ho No-**,Gali No-15,L-block,

Mahipalpur New Delhi.

Email: *********@*****.***

Mob. No:- 987*******

CAREER OBJECTIVE:

To associate with an organization that promises a creative career in progressive environment so to enhance my knowledge and skills in the state of new technology and be a part of the team that excels in work towards the growth of organization.

EDUCATIONAL PROFILE:

B.Sc. from Agra University.

12th passed from U.P. Board in the year 2012.

10th passed from U.P. Board in the year 2010.

ACHIVEMENT : S

Achievement in the School U.P. Board 1st Prize in School level.

PERSONAL SKILLS:

Always owed with can-do spirit .

Decision-making leadership, acceptance of responsibility and evidence of team-work.

Quick learner, resourceful, productive, and with good sense of humour.

Comprehensive problem solving abilities.

Hard worker while creative.

Able to work independently, as a part of team, able to vaporize and grasp new things quickly.

EXTRA QUALIFICATION:-

Completed Basic computer course 3 months from Delhi Institute of Computer Education.

Completed 3 months spoken English programmed of teach India initiative by the times of India in association with British Council.

EXPERIENCE:-

1 year work experience in Devyani Food Street Pvt. Ltd., at IGI T-3 Airport, New Delhi – 110037.

Presently working in WH Smith Retail Pvt. Ltd, at IGI Airport T-3, New Delhi as a CSA.

Currently working as a Supervisor with Reliance Brand pvt Ltd. From March 2017 to till now.

CURRENT DEPARTMENT:

Working in retail operation department.

KRA :

Operational activities

Inventory Management

Loss prevention activity

Safety and healthy working environment

Customer Service

Cash Management

Visual Merchandising

Staff Management

CURRENT JOB RESPONSIBILITY:-

Taking care of floor related activity and visual merchandising etc.

Customer service giving high priority services to the customer.

Billing operation and cash related activity.

Back office related work such as (Sales report, expiry report, warehouse inventory report etc.)

Handling team of forty members.

Auditing related work such as (stock take, security permission, stock verification and counting of stock as per G.R.N etc.)

Field related work such as coordinating with vendor and warehouse for stock requirement

Training new staff (operation activity and SOP etc.)

PERSONAL PROFILE:

Name : Santosh Kumar

Father’s Name : Sr. Ajab Singh

Date of Birth : 08/10/1995

Sex : Male

Marital status : Single

Nationality : Indian.

Passport : Fresh

Languages known : English & Hindi.

Permanent Address : Vill:- Jaithra

P.O: - Jaithra

Disst-Etah (UP)

INTEREST : Listening music, Reading & Traveling

Declaration:

I hereby declare that the information furnished above is correct to best of my knowledge.

Place: NEW DELHI

Date: Santosh Kumar

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