back office executive

Name: Ashu Choudhary

Phone: +91-800*******/701-***-****

Email: *****************@*****.***

Add: Amrapali platinum sec-119 Noida.

Permanent Add :- himmat nagar paper mill road saharanpur.

SUMMARY

Expertise in planning, formulating and implementing marketing strategies and promotions to increase market penetration and to drive revenue and profitability by maximizing sales.

Comprehensive Experience in managing teams to work in sync with corporate set parameters and motivating them for achieving business & individual goals.

Skilled Mobiles Sales Pro, adapt at building immediate reports with clients, determining sales needs and closing sales.

Proficient negotiator and customer service expert.

Handled all customer service issues in a timely and professional manner.

Communicated with phone service providers in regards to technical support.

Outgoing and resourceful, with superior work ethic and communication abilities.

HIGHLIGHTS

Training new team members.

Acting as a resource for other staff members.

Managing team performance and progress.

Extensive phone knowledge.

Maintains large customer base.

Conflict resolution skill.

Puts customer at ease.

Upsell expert.

Familiar with range of accessories.

Confident

Reliable Allocating daily jobs and workloads.

PROFESSIONAL DOSSIER:

Current Experience

Udaan- India’s B2B Trading Platform, Roorkee Feb 2018- Persent

Team Leader at collection department (TalentLabs/udaan.com)

Responsibilities:

Encourage Team members to achieve their assign targets before deadline.

Consulted with Team to understand exactly what their needs were and provided tailored recommendations and solutions.

Prepared and submitted all required sales documentation in a prompt and accurate manner.

Responded to all Team Members inquiries in a timely manner.

Consistently held a position in the top 3 of our monthly sales rankings.

Exceeded targeted sales goals monthly.

Contacted Team to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events.

VIVO MOBILES, Dehradun Feb 2016- Jan 2018

Team Lead (Vivo Communication Technology Co. Ltd.)

Responsibilities:

Lead and coache short cycle Telesales employee teams and provide performance feedback to Telesales management

Develop a strong Assistant Manager at each location

Proven track record in the management of people including performance management

Work with fellow Management and Coaching Team to attend Client calls related to department and then provide feedback to Specialists

Analyses Sales Management information in order to comment on and improve performance

Implement improvements with individuals who may not be on target by performance managing quickly and efficiently

Review and monitor performance and sales of various types of sellers in order to provide them with consulting advice to grow their business

Samsung Mobile Co, Roorkee Jan 2015- Jan 2016

Sr. Sales Executive (TeamLease Services Pvt. Ltd)

Responsibilities:

Consulted with customers to understand exactly what their needs were and provided tailored recommendations and solutions.

Prepared and submitted all required sales documentation in a prompt and accurate manner.

Responded to all customer inquiries in a timely manner.

Consistently held a position in the top 3 of our monthly sales rankings.

Exceeded targeted sales goals monthly

Contacted customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events.

Samsung Mobile Co, Roorkee May 2014- Dec 2014 (Contd.)

Sales Executive (IKYA Human Capital Solutions)

Responsibilities:

Consulted with customers to understand exactly what their needs were and provided tailored recommendations and solutions.

Prepared and submitted all required sales documentation in a prompt and accurate manner.

Responded to all customer inquiries in a timely manner.

Consistently held a position in the top 3 of our monthly sales rankings.

Exceeded targeted sales goals monthly.

Contacted customers to follow up on previous purchases while suggesting new merchandise and informing them about promotions and upcoming events.

EDUCATION:

Graduation (B.Com) passed from HNBG University.

Intermediate passed from CBSE Board.

High School passed from CBSE Board.

References: Available upon request

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