Front Office Staff

Nora L. Herrera-Lindsay

*** ******** **** ******* • Apt. 1104 • Athens, GA 30606 • 706-***-**** • *********@*****.***

Summary

I have solid understanding of business administration, communication, organizational, and customer service skills. I have been certified to train in finances, management, marketing and business operations. I am able to work well individually or as a team. Possess strong organizational and communication skills. I am fully bilingual (English and Spanish).

Professional Experience

Lindsay Trust Organization 07/2018 - Present

Assistant Leasing Consultant

Receive incoming phone calls from prospects in a professional and welcoming manner and assist them in visiting the community.

Check the answering service for messages and follow up on all messages, as necessary.

Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance.

Assist in cleaning and vacuuming apartment homes, as well as cleaning apartments to bring to resident ready standards, when needed.

Lease apartments to qualified prospects.

Schedule move-ins.

Escort future residents to an apartment home and to all amenity areas.

Prepare all paperwork needed before submitting lease files for verification.

Verify applications and process files quickly through phone calls and correspondence.

Christian Family Care 09/2017 - 07/2018

Visitation Case Aide

Manage all aspects of child-parent-family visits, documenting interactions between parent-child.

Provide and coordinate transportation for clients, conduct site visits related to child protective services.

Provide services to children and families in culturally relevant and linguistically appropriate manner.

Supervises parental visits and generate summaries of visits.

Athens Neighborhood Health Center 08/2014 - 08/2017

Health Insurance Navigator/Translator

Assist consumers, small businesses, and their employees as they look for health coverage options through the Marketplace.

Assist consumers to complete application, eligibility and enrollment forms.

Conduct public education about the availability of qualified health plans.

Canvass door to door and other direct contacts with individual community members.

Provided interpreting/translating services to Spanish speaking patients.

Assisted in the front office in supervising the office staff, assisted in registering patients, made appointments, received and posted patients payments.

Goodwill of NE Georgia 11/2005 - 08/2014

Business Trainer/Employment Specialist

Trained a diverse group of individuals in areas of organization, management, finances, marketing, promotion and business start-up through NegocioNOW programs.

Planned and organized instructional methods in ways that maximize student learning.

Modify, where appropriate, instructional methods and strategies to meet diverse student needs.

Developed training aides such as the internet, PowerPoint presentations, and interactive technology.

Encourage the development of communication skills and thinking skills through assignments.

Contribute to the selection and development of instructional materials in accordance with course objectives.

Developed, update, and post course syllabus in a timely manner.

Assisted students to develop and complete small business development plans.

JMS Tax Services Plus, LLC 11/2006 - 09/2014

Owner

Prepared state and federal returns for individuals and small businesses.

Managed, developed, and mentor staff through formal reviews.

Prepared payroll, trained staff, reviewed and evaluated work.

Provided continued training and updates on various financial laws, federal privacy laws and industry related regulations to guarantee compliance of policies and procedures.

Build new and existing clientele.

Education

Universidad del Turabo

Business Administration

Contact this candidate