Customer Care Service
Resume:
Sonia
Customer Service
Representative
PROFILE
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Professional Qualification
2012-2015
Customer Care Representative
Ienergizer, Noida, Uttar Pradesh
• Answered average of 150 calls per day, addressing customer inquiries, solving problems and providing product information about credit cards (US customers).
• Met all customer call guidelines including services levels, handle time and productivity
2009-2012
Customer service Representative
TekShiv Pvt Ltd, Faridabad, Haryana
• Handling all the incoming calls from Delhi NCR for Mobile Phone
• Developed lists of ressolving queries of Customers
• Maintaining Data for all the Queries
• Support and care given to all the Customers and Dealers to ressolving their problems regarding mobile phones. Education
Graduation done from Delhi University (JDM College, Delhi University) Schooling done from CBSE(SDHM School, Pahar Ganj, Delhi) Interests
Contact
Address
C-331,Sector-7,Ramphal Chowk,
Near PNB Bank,
Dwarka,Sector-7,
Delhi-110077
Phone
************@*****.***
• • Hiking
• • Dance
• • Fitness
ADDITIONAL SKILLS
• Computer knowledge (Basic, Internet & Email).
• Language (English, Hindi).
PERSONAL INFORMATION
Husband’s Name : Sh. Dhananjay Kumar
Date of Birth : 25.04.1982
Marital Status : Married
Nationality : Indian
DECLARATION :
I hereby declare that the information given above is true and correct to the best of my knowledge & belief.
Date :
Place :
(Signature)
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