sales force admin/developer

Certifications:

Salesforce Certified Administrator (Credential ID: 21884105)

Salesforce Certified Platform Developer-1 (Credential ID: 21886018)

Professional Summary:

* ***** ** ** ********** in complete Software Development Life Cycle (SDLC) including Requirements gathering, Architecture, Design, Coding, Development, Administration, Testing, Go Live and Support.

Experience in Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.

Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts and Page Layouts.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events.

Performed Validation Rules, workflows, e-mail services and approval processes using customization & Apex.

Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

Experience with Lightning and knowledge of latest Lightning features.

Development experience in UI technologies such as Lightning Design System (LDS), and Lightning development in both Aura (for support of legacy components) and Lightning Web Components (LWC – for creation and support of any new components)

Experience in writing Apex Test classes to achieve 75% code coverage before deploying the code to production.

Worked on Salesforce communities to interlink sales team directly with Professional Development channel partners.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Developed and worked on different Salesforce.com environments such as sandbox and production environments.

Experience in creating Process builder processes and visual cloud flows in Salesforce.

Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.

Experience in creating and customizing Service cloud Omni channel setup, service channel, Routing configurations, Presence statuses, Presence configurations, Entitlements, Milestones.

Excellent communication skills, written and verbal, with the ability to communicate effectively with both technical and non-technical audience.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Salesforce with recursive AWS Instances for clients utilizing GitHub and Amazon for stability.

A quick learner to new concepts, Applications and implemented them in the project successfully.

Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.

Clear understanding of platform managed applications & database systems

Stakeholder management skills, including verbal and written communication, and conflict resolution

Ability to work in cross functional teams.

Technical Skills:

Salesforce Technologies

Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench, Lightning, Apttus.

Force.com Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Languages

HTML, CSS, JavaScript, Java, XML .NET, webservices

CI CD/ DevOps Tools

Jenkins, GIT

Project Methodologies

Agile-Scrum, Waterfall

Reporting Tools

Jira, Tableau, Power BI, confluence

Relational Databases

Oracle 11g/10g/ 9i/8i, SQL Server 2008/2005, MS Access.

Platforms

Windows, UNIX, Linux.

Education:

Bachelor’s in Computer Science Engineering Oct 2008- April 2012

Jawaharlal Nehru Technological University Hyderabad, India.

GPA 3.5

Experience:

Turbonomic, Markham, Ontario Oct 2019 – Present

Salesforce Developer

•Created Lightning Components, added CSS and Design Parameters which improves performance

•Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions

•Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

•Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

•Developed Apex Classes & Triggers to implement the business logic as per the requirements.

•Upgraded from Salesforce Classic to Salesforce Lightning

•Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.

•Created various reports (summary, matrix, tabular, pie charts, dashboards and graphics) and configured various

•reports and for different user profiles based on the need in the organization.

•Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.

•Created and customized Record types, page layouts, list views managed Role hierarchies and Profiles.

•Developed Reports, Dashboards and processes to continuously monitor data quality and integrity.

•Configures Chatter for the users in the company for collaboration.

•Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Kenna Technology Solutions, Mississauga, Ontario Oct 2018 – Sept 2019

Salesforce Admin/Developer

Worked on various sales force objects like Accounts, Opportunities, Products and Reports.

Developed various custom objects, tabs, components, visual force pages and controllers.

Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.

Created and used email templates in HTML and visual force.

Created Apex web services which are consumed by backend systems using OAuth. Created cases by performing DML operation using Salesforce API’s.

Maintained various sandboxes and helped in building ant-based automation deployment application with release management.

Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.

Implemented Data Loader through the Command Line Interface to extract the data from database.

Created a custom business calendar and used it in triggers to calculate the due dates.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.

Created profiles and implemented object level, field level and record level security.

Created custom labels and used them in validation rules to parameterize the validation rules.

Created record types and page layouts and assigned page layouts to the record types.

Created custom report types and generated report using the report types.

Cellarch Technologies, Bangalore, India Nov 2015 – Aug 2018

Salesforce Admin/Developer

Implemented salesforce.com web services client using sales force web services like REST API, SOAP API, XML and partner WSDL.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages by defining lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed, developed and deployed controller classes, triggers, and visual force pages for various functional needs in application.

Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.

Customized the appearance and HTML output of visual force pages as per company requirement

Used custom components and static resources in visual force for efficient coding

Involved in creation of user roles and hierarchy, creating automatic case capture from partner website using web to case.

Worked on various salesforce.com standard objects like cases, accounts, contacts and account junction objects.

Implemented field level security, profiles and audit trial setup.

Worked on account relationships and created wizard on case standard object and workflow approvals. Implemented email-to-case, web-to-case entry and manual case entry for entering customer’s cases in cases tab.

Managed all the activities related to configuring data loader, uploading data in csv files into salesfoce.com, checking for correctness of the data.

Amphions Global, Hyderabad, India Sept 2014 – Jun 2015

Salesforce Admin/Developer

Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed APEX triggers, classes, Visual Force pages.

Used agile methodology to achieve high performance.

Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.

Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.

Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.

Performed fields mapping of Salesforce and Legacy CRM systems.

Involved in system integration using Call Outs, Triggers and outbound messaging.

Performed data migration into Salesforce application using apex data loader through CSVfiles.

Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.

Developed Apex class and triggers to format phone/fax/zip code in account object.

Extensively used REST APIs for integration between Salesforce and on-premise systems.

Developed and maintained SFDC analytical reports and dashboards for management review.

Brio Factors, Hyderabad India Jan 2013 – Aug 2014

Java Developer

•Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts and UML

•Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database

•Used Eclipse as an IDE and Apache Tomcat as an Application Server

•Testing and debugging the project for proper functionality and documenting modules

•Developed client request validations and processing using JavaScript

•Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool

•Solely responsible for writing the automation tool in java for manipulating the dates

•Developed front-end form validation using JavaScript

•Used VSS for version control management

•Developed Session and Entity Beans to implement business functionality

•Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers

•Worked on XML conversions and validations

•All java components are ported into Web Logic Application server running on Linux

•Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

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