Herman A. Isaza

adkpeq@r.postjobfree.com

631-***-****

IT specialist with experience in SAP, Unix and Windows administration. Troubleshoot problems and resolve or escalate to the appropriate area of support. Excellent documentation, communication and interpersonal skills. Respond to management and other constituencies while working well independently and in a team-oriented setting. Authorized to work in the US for any employer

Technical Skills:

Hardware: Sun Sparc, SunFire V120, V440, T200, StorEDGE, HP Proliant, IBM, EMC, VM Ware

SoftWare: SAP Netweaver, R/3, ECC, S/4 HANA, Charm, Solution Manager, Xiting Tool (IDM), Alphastor, NetBackup, Legato Networker, Autosys, Maestro, HP Open, Remedy, Tivoli, Unix vi, Exceed, Microsoft Office, Lotus Notes, Bloomberg.

Operating System: SUN, AIX, Windows 2000-2010, Servers 2008-2016

Work Experience

SAP Basis Administrator

Swatch Group US - Weehawken, NJ

September 2014 to October 2020

• Supporting FI/CO and SD/MM in the ECC landscape.

• Creating and deleting SAP accounts. Extensive User and Role maintenance experience.

• Maintained single, composite, and derived roles using Profile Generator (PFCG).

• Transport administration.

• Knowledge of producing and analyzing reports in SAP using SUIM.

• Internal audit and assist with external audits

• Maintain SAP licensing for System Measurements

• Resolving and troubleshooting security authorization problems while adhering to SLA.

• Experience with DB2 database administration. Tablespace and HADR

• Analyzed system logs, ABAP dump, Table lock, and Update errors.

• Generated Developer and SSCR key.

• Responsible for the technical monitoring, support, and administration of the SAP system.

• Created CCMS alerts for proactive monitoring.

• Setting up and troubleshooting printers.

• Training in S/4 HANA implementation.

SAP Basis Administrator

Becton Dickinson - Franklin Lakes, NJ

January 2012 to June 2014

• Support off-hours as part of 24-7 coverage provided for global users.

• Manage 4.6 R/3 systems now legacy while implementing ECC.

• Monitor and act on Solution Manager alerts.

• Manage critical segments and extents by adding data files.

• Spool administration. Create printers in production systems.

• Open and Close clients for users.

• Transports via STMS and TP command.

• Administration of Live Cache archive directory.

• Assign Developer OSS keys.

• Reset of failed entries in RFC Queue (SMQ2).

• Resend failed faxes (SOST/SCOT).

• Use of BRtools for database admin and password changes to all systems. ABAP /Java Portal via Jcmon.

• Startup and shutdown of SAP systems.

IT Administrator

STELLA ISAZA, ESQ - Poughkeepsie, NY

January 2011 to January 2012

• IT Administrator setting up law office with workstations. Internet connection via Cat5 and wireless router.

• Setup security firewall, Active Directory users and groups management,

• install ProLaw mgmt system, partition drives, setup backups with offsite storage.

• Setup company webpage, documented system procedures.

• Assisted in office duties, filing and answering phones.

• Setup appointments for retainer clients.

Production Support

CITI BANK - Englewood Cliffs, NJ

July 2009 to December 2010

• Unix Production System Support.

• Perform daily operations tasks to support the Unix System based applications.

• Ensured file system thresholds were clear for ftp files.

• Ran top to ensure the system was running at peak performance.

• Assisted administrators with user administration.

• Reboot systems at night per change control request.

• Unisys/Windows Test Systems Computer Operations.

• Perform all computer operations tasks to support the Unisys and Windows environments.

• Ran nightly production jobs parallel to new platform.

Junior SAP

BLOOMBERG LP - New York, NY

January 2001 to April 2009

• SAP administrator using Solution Manager for processing and escalating requests.

• Analyzed and troubleshoot errors via Solution Manager.

• Moved transports.

• Stopped and started SAP groups via VCS as well as SAP server reboots.

• Monitored SAP system performance.

• Used BRTOOLS for adding and resizing datafiles.

• Spool administration.

• Junior Unix Administrator in both SUN and AIX.

• Unix user administration,

• Performance monitoring,

• File system maintenance and backups,

• LP administration.

• Trained 20+ operators SAP monitoring and issues reporting.

• Created training documentation for SAP application.

SAP Support Consultant

Forest Pharmaceuticals - Hauppauge, NY

April 2006 to November 2008

• Migration Project Consultant supporting SAP BI.

• Ran jobs on legacy systems to later give job specs to developers for SAP implementation.

• Analyzed system logs, ABAP dump, Table lock, and Update errors.

• Monitored BI jobs

• System monitoring via SAP t-codes.

Operations Manager

JP Morgan Chase - New York, NY

February 1998 to January 2001

• Involved in building up the center from 36 servers to 250 and relocated them due to expansion.

• Unix administration and change control support.

• Assist in system and rack builds.

• Maintained user/group policy through active directory and AIX.

• Troubleshoot Unix performance, file systems and network.

• Managed trouble call tickets.

• Worked closely with vendors to resolve hardware/software issues.

• Met with potential and current clients for overall system setup, design and planning.

• Updated and modified scripts.

• Evaluated operators on shift and overlap.

• Created, updated and maintained documentation.

Skills

• Oracle (4 years)

• DB2 (6 years)

• SAP (9 years)

• Unix Administration (5 years)

• Windows Active Directory (4 years)

• SAP ERP (2 years)

• SAP Security (6 years)

• SAP Basis Administration (8 years)

• Backup Administration (8 years)

• Printer Administration (8 years)

• SAP System Tuning (6 years)

• SAP Audit (6 years)

Military Service

Branch: USMC - November 1980 to September 1984 -

Rank: Corporal E-4 - Honorable Discharge

• Airfield operations specialist.

• Flight Clearance.

• Admin clerk for five departments in the airfield.

• Maintain weekly/monthly statistical reports on airfield functions.

• Assistant editor to an internal magazine.

• Safety statistician for monthly aircraft mishaps.

• Update and maintain aircraft manuals.

• Coordinate logistics and set up Field training.

• Created, sent and picked up classified messages.

• Government clearance SECRET

Language

• English - Native

• Spanish - Native

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