Sharpening Operational Performance, Brand Leadership and Digital Marke

Gary Maker

new jersey – phone: 917-***-**** ****.******@*****.***

PROFESSIONAL SUMMARY: Entrepreneurial Business Executive

Ambitious and accomplished Team Director with over 20 years of experience in the fast casual food and QSR industry. Direct contribution to the growth and success of major international brands at all levels. Started in BOH and rapidly advanced based on an innate ability to lead, recognize and grow team members’ skill sets and build special people cultures in and out of the restaurants. By leading through empowerment, I believe in teaching restaurant teams how to understand and embrace that they are truly the most critical decision makers in the company, ultimately resulting in more positive and sustainable results. A proven track record of multitude of successes with Driving Performance, Improvements Signature Strength Franchise Development Brand Marketing, Growth & Development and Leading High-Performance Team what I bring on the table.

Core Competencies

Sharpening Operational Performance, Brand Leadership and Digital Marketing Expert & Curbing costs as Customer focus leader.

“A fortune trained leader who has made a step change in the EBITDA CAGR in every assignment”

Management of over 1500 restaurants with multi-brands with sales totally $2B.

Direct management of 80-100 direct reports with oversight of over 10K total employees

Liaise between corporate and franchisees

Lead Restaurant Development – development, operations, marketing and franchise expansion

Strategic partnership with marketing to implement grassroots sales initiatives.

Improve Restaurant Operations – Coaching and Problem solving; Performance Scorecard; OSAT, NPS and VOG Analysis

Support Local and Digital Marketing initiatives

P&L and Oversight EBITDA; Supports and coaches franchisees to improve operations results

Proven ability to both lead and collaborate

Effective communicator and problem solver

Aptitude to identify, select and develop future leaders

Driven with the highest expectations for excellence and strong attention to detail

Specialisms: Leadership, Strategy, Marketing, Franchising, Operations, Development, Training, Real Estate, Sales Management, Merger & Acquisitions, International

Professional Experience

Director of Operations & Area Franchise Lead (2019-present), DMA- NY, NJ,CT, PA,OHIO,TN

The Group is a Master Franchisee and developer of various QSR brands, over 150 locations i.e., Popeyes, Taco Bell, Dunkin Donuts, Arby’s, Pizza brands in New York, Pennsylvania, Ohio, Philadelphia, Tennessee and New Jersey State.

- Responsible for sub-region consisting of 160 restaurants with sales totaling $280M

- Successfully opened over 20 restaurants for multiple brands in NY, NJ, PA sub-region

- Manage the training and development of 55 Area Managers and Team Leaders

- Facilitate monthly people development planning strategy to ensure manager ratios to align with long term growth plans

- Build focused strategies to successfully recruit, hire and retain best possible candidates, OPS & Training, Performance Scorecard.

- Re-engineered the business process by introducing Digital Marketing tools and increase same-store sales growth, sales increased by 40%

- Improved the Guest Service Satisfaction and increased the footfall-introducing On-line delivery portals, Improved the EBITAS by 30%.

- New Normal and COVID Compliance

Gerson Lehman group (glg), new york, Global Counsel Member QSR space - (2018-present)

GLG (Gerson Lehman Group) is a New York based platform f or professionals comprising over 600,000 thought leaders and business leaders, scientists, academics serving more 1400 client companies in 40 countries, with 22 offices globally.

Industry segments: QSR/CDR/FDRs, Retail, Hospitality – Diversified Clients – Global Clients – Ops & Training, Franchise Development

Eagle Boys / MNC QSR/ Fast Trax Food Group, Australia, Asia Pacific

CEO Director of Franchise Development (2013 to 2019): The QSR group with national headquarters in Queensland, a part of NBC Capital venture capital group, with over 350 stores globally.

-Successfully operated up to 350 locations while developing leaders for the market.

-Implemented effective Ops & Training systems for hiring consistent training of future leaders

-Created and trained ‘Food for Integrity’ workshops in different regions

-Transition Coach (Yum Brands) to spearhead marketing, branding, product innovation, SOP Compliance and Brand Standards. Executed M&A transactions to club over 600 locations

-Revenue Marketing and Growth Model for coffee Bar; Coffee Club in Asia & Australia region. Streamline logistics management for Cafe’ Coffee Day and vendor management for Starbucks, India. Spearhead for lead management for Franchisees, Area Developers and Business Process re-design.

-Reunified profitable restaurants and aligned embittered franchisee network and postulated a clear strategic direction – region wise.

Yum! Brands Franchise Groups – New York, NY

Area Franchise Lead /Global Business Development (2004 to 2013)

Oversee Operations and revenue activities of multiple franchisee operations for Yum! Brands: company with more than 40,000 restaurants in over 110 countries, with 1M associates and annual revenues of $11B+ and ranked #239 on the Fortune 500 List. Franchisees dealing with multi-units, multi-brands, multi-locations and diversified segments.

-Implemented and facilitated the training of new rollouts and procedures for the region

-Collaborated with support team on the opening and new acquisitions 120+ restaurants, from inception to opening; value totally $300M, to support annual revenue generation of $ 80M

-Developed a bench of training coordinators to support rapid region growth

-Leveraged expertise in international operations and business portfolio for diversified industry clients including financial services, consumer goods, construction and real estate, gift and electronics, fast food and convenience franchises, and global IT industry assets. gross margins. Present recommendations and consult with investment committee.

-Retained 95% of client base through local and national marketing initiatives to increase brand awareness and introduction of customer mania programs.

-FRANCHISE DEVELOPMENT: North York tri-state; re-engineered & re-launch menu; Instituted SOP for appropriate Franchise Models, Equipment Standards, Turn-around of Franchise Operations, Royalty agreements and arranged structured financing for franchisees. Assisted franchisees to arrange franchise development program worth $ 350 M for diversified clients

-ENHANCED PROFITS: by 300% - diversified in F&B, QSR, Coffee Bars, Recreation of High-End Cigar Bars & franchised food & convenience group by implementing innovative marketing & distribution strategies.

Brands: KFC, Taco Bell, Pizza Hut, 7-Eleven Food Chain, Subways’, Nathan’s Famous, Carvel Ice-Cream, Dunkin-Donuts, Baskin Robbins, Burger King, McDonalds, Carl’s Jr – International locations.

Market Area: New York, New Jersey, Westchester, Long Island, Bronx, Brooklyn, Queens, Staten Island, Manhattan, Tri-State. Overseas Entry – Australia, Asia Pacific, Pan India, Fiji, Papua New Guinness

Education and Credentials

University of Delhi – Delhi, India

Master of Business Administration (MBA), International Marketing & Finance · FACULTY of Management Studies – Top Rank

Master of Science, Taxation and Accounting · DELHI School of Economics

Master of Digital Marketing · DELHI School of Internet Marketing, DSIM - Delhi

Bachelor of Science, International Trade & Commerce

Diploma in International Law · Faculty of Law

Diploma in French Language · Department of Modern European Languages

London School of Economics – London, UK

Associate of Science, International Economics and Foreign Trade

Institute of London – London, UK

Diploma in Exports Management

Certifications & Accreditations

-Serve Safe Certification, National Restaurant Association, ANSI Accredited Program 2018, American National Standards Institute and the Conferences for Food Protection.

-Certified SERV Safe Instructor & Registered SERV Safe Proctor, National Restaurant Association

-Certification - US Department of Health & Mental Hygiene, New York

-US Department of Health and Compliance Codes, New York

- HACCP Certification

-Restaurant Trainer Operations for KFC, Taco Bell, Pizza Hut, Popeyes, Corporate trainings - 7-Eleven Food Chains, Subway, Carvel Ice Cream, Yogurt & Such, Nathan’s Foods at New York

INTERPERSONAL & TECHNICAL SKILLSETS

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-Self-Motivated, Result-Oriented

-Digital Market Intelligence

-Technology & Turnarounds

-Motivation & Team Player

-On-line & Cloud based Ops & Training

-MS Office, Financial Modelling, ERP

-P&L Reporting and EBITDA Analysis

-Cross-functional – Franchising, Finance, Marketing, Global Business Development

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