Customer Cash Handling

Mohanapriya Thoppan Nannasam

Email Id: ***************@*****.*** / Contact no: 934-***-****

• Address: No 15/3, Ganapathy street, Krishnamurthy Nagar, Kodungaiyur, Chennai 600118. Professional Summary

Aggressive customer relationship officer who analyses a great deal of information to create the best possible customer experience. Adept at maintaining a high customer satisfaction level, training quality customer relationship representatives developing effective customer engagement policies. Specializes in sale and services. Highlights

• Maintains a wide contact network of customer service and customer experience professionals

• Excellent corporate communication and presentation skills

• Believes strongly in ongoing training for all customer service associates

• Enjoys interacting with customers to get their opinions

• Often spends hours in competitor facilities to analyse their processes

• Completely dedicated to creating the deal customer experience

• Preparing monthly and weekly reports in Microsoft Excel pivot & Power BI

• Awarded as Best Supporter – Nov,2017 from Life cell International Pvt

• Awarded as Best CRO – June,2015 from Bharti Airtel Ltd Work Experience

Golden homes private ltd- Admin Executive Annanagar Chennai- Nov/2018 – Mar/2020

• Oversee reception area, including greeting visitors, responding to telephone and in-person requests for enquires

• Handle all media for public relation inquires

• Coordinate inventory orders, office supplies, and travel arrangements

• Screening resumes applied to the company and post openings to job boards

• Maintain all the records of inward, outward and purchase details

• Gathering property details from the channel partners send to MD

• Manage meeting between landlord and MD

• Preparing agreement and file each channel partners details

• Petty cash handling. Collect and approve bills from the concern team and directing to accounts department

Life cell International private ltd- Senior Executive (Debts and Recovery) T.nagar Chennai- Apr/2017 – Oct/2018

• Oversee all debts and recovery operations across all India customer accounts.

• Handling and resolving all India collection centre executive requests and queries

• Managing escalation customers calls and mails resolving the disputes within operation TAT

• Monitoring customer care team calls quality and debt collections performance.

• Prepare reports with Microsoft Excel pivot and Microsoft Power BI for weekly, monthly, and yearly collection review meetings

• Coordinate Quality Assurance meeting with internal team members to improve the collections

• Preparing minutes of meeting for all meeting and sending across to team and management

• Gathering the raw data from the IT and Account Department and filter out the outstanding customer payments and directing the data to collections team

• Discovering new offers to improve the collect and upgrade customers to high value plans

• Collecting payments from direct walk-in customers and handover to accounts team

• Setting individual targets and motivate the collection team for improved performance

Bharti Airtel Ltd - Team Leader Santhome Chennai- Jul/2013 – Sep/2016

• Handling 10 to 15-member team for direct customer sales and service

• Co-ordinating training sessions for sales and service

• Managing individual team members attendance and week-offs

• Setting individual targets and motivating team for improved sales and customer experience

• Preparing reports with Microsoft Excel and Power BI for monthly review meeting

• Screening and Handling direct customer enquiries and queries

• Verifying documents for new post-paid and prepaid connections in CRM tool

• Start everyday with Huddle meeting to encourage and appreciate the team members, find out the pending works

• Assign the team members to work for the day

• Make sure the showroom premises clean and tidy with all necessary forms, new plan pamphlets and customer feedback forms

• Monitor the team members, security, and housekeeping

• Petty cash handling

• Maintaining office supplies inventory by checking stock and ordering new supplies as needed

Personal Information

• Name T.N.Mohanapriya

• Fathers Name T.K.Nannasam

• Date of Birth 04 Mar 1988

• Gender Female

• Languages Known English, Tamil( read, speak & write)

• Mother tongue Sourastra

• Degree BA(History)

Declaration

I do here by declare that the particulars of information and facts stated here in above are true, correct to the best of my knowledge and belief.

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