Business Analyst

Keegan Luce

Oreland, PA *****

******.****@*****.*** 267-***-**** EDUCATION

East Carolina University College of Business, Greenville, North Carolina Fall 2020

Bachelor in Management Information Systems, GPA: 3.61/4.0

WORK EXPERIENCE

PFIZER, Collegeville, PA December 2020 – Senior Assistant Field Technician with DXC Technology

•Managing user accounts with IBM Maas360, IMS, and HP Service Center

•Managing cellular data and accounts

•Processing and deploying laptops and mobile devices

•Troubleshooting escalated hardware and software issues

•Following regulatory and privacy guidelines for data security and retention

GLAXOSMITHKLINE, Collegeville, PA May 2019 – August 2019 IT Support Associate with Alphanumeric Systems Inc. May 2018 – August 2018

June 2017 – August 2017

•Diagnosed and repaired computer hardware/software

•Installed additional computer hardware (RAM, SSDs, etc.)

•Deployed hundreds of Windows 10-compatible PCs to employees

•Decommissioned hundreds of Windows 10-incompatible PCs

•Assisted with a company-wide migration from Windows 7 to Windows 10

•Managed user accounts and assets through Remedy

SKILLS/EXPERIENCE

•Systems development and design (Waterfall/SCRUM)

•Created information system from scratch for local client (5th Street Inn)

•Business process analysis and improvement

•Database Management (MySQL)

•Ticket Management (Remedy, HP Service Center)

•Account Management (Active Directory, Maas360)

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