Front Office Manager

Danielle Skelly

**** ***** ****, *******, ** ****0 917-***-**** **************@*****.***

PROFESSIONAL SUMMARY:

Skilled and knowledgeable professional leveraging 4 Associates Degrees and a Physical Therapy Certification. Strong customer service background with the ability to manage and prioritize numerous administrative tasks. Familiar with healthcare terminology and medical office procedures. Superb communication skills and an excellent sense of cultural competence.

EDUCATION & CERTIFICATION:

Bryant & Stratton College Online

Associates Degree in Medical Administration Assistance 2020 City-Tech NY

Physical Therapy Aid Certification 2018

Santa Ana College

Associates Degree in Liberal Arts 2015

Associates Degree in Exercise Science 2015

Associates Degree in Dance 2015

SKILLS & ABILITIES:

Customer Service

General Administrative

Organization

Communication

Team Support

Time Management

Training

Scheduling

Cash Management

WORK EXPERIENCE:

Scheduler Coordinator

Jeffers Mann and Artman- Clayton NC. 2021-Present

• Monitor and updated all patient scheduling in coordination with physicians.

• Responded to and resolved all patient service requests.

• Coordinated appointment schedules with all relevant facility departments.

• Maintained and updated all computerized client appointment schedules on a regular basis.

• Fostered and sustained strong professional relationships with staff clients and their families.

• Provided phone and clerical assistance to front office staff as required.

• Addressed all client questions and issues completely and efficiently. Front Desk Clerk

Brookdale Senior Living- Raleigh, NC 2020- Present

• Greets persons entering establishment, determines nature and purpose of visit, and directs or escort them to specific destinations.

• Assist over 200 total residents in arranging transportation, reservations, or other required services when needed.

• Receives, sorts, and distributes deliveries for residents including personal and pharmaceutical.

• Conducts EMS calls when necessary.

• Completes daily shift reports giving a time-stamped overview of what occurs during shifts, as well as incident reports.

Patient Coordinator

Pivot Physical Therapy-Raleigh NC 2020-2020

• The use of Agasta EMR system For Scheduling, Billing and Patient documents.

• Has a clear understanding of front office operations and performs these operations.

• Routinely completes all of HIPAA Privacy and Security regulations training.

• Answers all inbound calls transfers and takes messages as needed.

• Accurately enters patient demographics, insurance and case information.

• Accurately enters charges as needed, review charges / encounters.

• Collects all monies that are due prior to each visit including, but not limited to co-payments, deductibles, co- insurance, payments on statements, supplies.

• Scans all patient documents using the appropriate naming convention of each document and scans the document to the appropriate case.

• Completes daily, operations and reconciliations and ensures accuracy prior to sending to Front Office Manager.

• Follows up daily authorizations referral or pre- certification to ensure there are no delays with patient care

• Ensures that all “Plan of Cares” are signed and returned by the physician within 30 days of the patient’s Initial Evaluation

• Forwards all medical record requests, and billing requests Front Desk Clerk

American Granite Kitchens and Bath- Freehold, NJ 2018- 2019

• Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating computers to work with pay records, invoices, balance sheets, or other documents.

• Operated telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Transmitted information or documents to customers, using computer, mail, or fax.

• Sorted and distributed mail and managed outgoing mail. Mixologist

Surf- Staten Island, NY 2017- 2019

• Took beverage orders from serving staff or directly from patrons.

• Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

• Maintained a clean work environment including bars, tables, and other service areas.

• Provided receipts to customers and collected cash or credit payment. Assistant Manager

Florentine’s Bar and Grill- Fullerton, CA 2005- 2017

• Managed staff and provided them with feedback to ensure a fast and efficient environment

• Trained new employees.

• Maintained food and equipment inventories and kept inventory records.

• Performed some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

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